• Work directly with client operation team leaders and support professionals to provide exceptional technical support for Salesforce Health Cloud ecosystem of applications • Ensure the smooth operation and user satisfaction of Patient Services Hub programs, engagement portals, and copay programs • Responsible for diagnosing and resolving high severity and high impact incidents • Collaborate with business stakeholders to understand support needs and translate them into technical requirements • Implement and execute application support aligned with ITIL best practices • Lead diagnosis of complex issues across applications • Perform support duties aligned with key performance indicators (KPIs) • Proactively monitor system health and performance • Analyze trends, identify root causes, and implement preventive solutions • Prepare application support changes in accordance with Change / Release Management policies • Develop and maintain comprehensive technical documentation • Ensure code quality through code reviews and unit testing

• Build and maintain custom Salesforce applications, integrations, and extensions using Apex, Visualforce, Lightning Web Components (LWC), and other relevant technologies • Configure and customize standard Salesforce features, objects, fields, workflows, and validation rules to align with business requirements • Ensure data integrity, security, and reliability by designing and implementing effective data migration, transformation, and integration strategies • Provide technical leadership, mentoring, and guidance to junior developers • Conduct code reviews and implement best practices to ensure high-quality and optimized code across projects • Plan and execute comprehensive unit tests, integration tests, and support User Acceptance Testing (UAT) • Oversee smooth and controlled deployments to production environments • Identify and resolve performance bottlenecks, ensuring optimal performance and scalability of Salesforce applications • Implement security measures and ensure compliance with Salesforce security standards and industry regulations • Create and maintain detailed technical documentation, including design specifications, architecture diagrams, and user guides • Stay updated with the latest Salesforce releases, features, and industry trends

Role Description This role is contingent upon a contract award. ICF is seeking a Salesforce Developer to support an enterprise Salesforce services environment for a federal health client. This role will focus on hands-on Salesforce development, configuration, integration support, defect resolution, testing, and release readiness for applications and shared platform services. The ideal candidate has practical Salesforce development experience and can work within a structured Agile and DevSecOps delivery model. This role requires the ability to translate requirements into secure, maintainable Salesforce functionality while coordinating with architects, product owners, business analysts, testers, release engineers, and client stakeholders. This work supports an enterprise Salesforce environment that includes: - Application development - Shared platform services - Integrations - Operations and maintenance - Release support - Stakeholder onboarding - Continuous improvement The Developer will help build and sustain secure, scalable Salesforce capabilities while working within formal Agile, DevSecOps, testing, change control, and production support processes. What You’ll Be Doing - Design, develop, configure, test, and maintain Salesforce applications and shared platform capabilities using Apex, Lightning Web Components, Flows, validation rules, objects, fields, permission sets, profiles, and related Salesforce platform tools. - Build and enhance Salesforce functionality that supports enterprise platform operations, stakeholder onboarding, application modernization, workflow automation, service delivery, and secure data sharing. - Work with product owners, business analysts, architects, testers, and client stakeholders to translate user stories, requirements, and acceptance criteria into working Salesforce capabilities. - Support Salesforce integrations with enterprise shared services, identity management, external systems, APIs, and middleware platforms, including coordination with integration teams as needed. - Participate in Agile delivery activities, including sprint planning, backlog refinement, daily standups, sprint reviews, retrospectives, and PI planning. - Support DevSecOps practices by preparing code for deployment, resolving defects, supporting automated testing, addressing security findings, and maintaining traceability across development and release artifacts. - Assist with release support activities, including deployment preparation, validation, production readiness, rollback planning, release documentation, and post-release support. - Support defect management by identifying, troubleshooting, documenting, correcting, testing, and closing defects in coordination with QA, business, and technical teams. - Maintain clear technical documentation, configuration notes, deployment details, and updates in tools such as Jira and Confluence. - Support continuous improvement of Salesforce development practices, including reusable components, automation, code quality, security, performance, and maintainability. - Work within formal change control, security, privacy, Section 508, and documentation expectations for a regulated federal environment. Qualifications - Bachelor’s degree - 3+ years of experience supporting Salesforce development, configuration, implementation, or sustainment. - Salesforce Platform Developer I certification. - Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation. - Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US. - Must have lived in the US 3 full years out of the last 5 years. Preferred Qualifications - Salesforce Platform Developer II certification. - 2+ years of experience developing or configuring Salesforce capabilities using Apex, Lightning Web Components, Flows, objects, fields, validation rules, profiles, permission sets, or related Salesforce platform tools. - 2+ years of experience working in Agile delivery environments using tools such as Jira, Confluence, Slack, Mural, or similar collaboration tools. - 2+ years of experience supporting Salesforce testing, defect remediation, release readiness, deployment validation, or production support. - Experience supporting Salesforce development in federal, healthcare, financial services, or other regulated environments. - Experience with Salesforce DevSecOps, CI/CD pipelines, Copado, automated testing, or release management. - Experience supporting integrations using REST APIs, MuleSoft, identity management services, or enterprise shared services. - Experience with Salesforce security, Shield, event monitoring, audit logging, platform encryption, or role-based access controls. - Experience supporting Section 508 compliance, privacy requirements, formal change control, or security authorization environments. - Experience working with QA teams to support automated testing, regression testing, integration testing, user acceptance testing, or production defect remediation. Pay Range The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99)

Role Description We are currently seeking a Salesforce CPQ Solution Architect to join our team in Santa Clara, California (US-CA), United States (US). NTT DATA is seeking an experienced Salesforce CPQ Solution Architect to lead solution design, architecture, and delivery for a large-scale enterprise Salesforce implementation. The ideal candidate combines deep Salesforce CPQ expertise with strong integration experience, executive communication skills, and the ability to translate complex business requirements into scalable, governed technical solutions. Day to Day Responsibilities and Job Function: - Architecture & Solution Design - Own end-to-end CPQ solution architecture: quote lifecycle, pricing rules, BOM generation, approval routing, and quote-to-order handoff - Lead design decisions for complex pricing scenarios including special pricing guardrails, milestone-based rebate repricing, and configurator-driven BOM integration - Produce solution design documents, data flow diagrams, integration specifications, and CPQ configuration guides - Salesforce Platform & Integration - Design role-based security: field-level masking, Experience Cloud sharing rules, permission set strategy, and OEM/partner data isolation - Provide technical governance on Apex, Flow, SOQL optimization, and governor limit strategy across CPQ and portal workstreams - Guide CPQ-to-Order integration ensuring clean, traceable handoff to downstream financial systems - Delivery & Stakeholder Engagement - Serve as primary technical point of contact between the delivery team and client stakeholders during design and build phases - Facilitate solution design workshops to clarify scope, resolve ambiguous requirements, and produce documented architecture decisions - Ensure 85%+ unit test coverage, validate CPQ configuration integrity across environments, and own technical risk identification Qualifications - 8+ years experience in Salesforce enterprise architecture frameworks and integration patterns - 8+ years hands-on CPQ in SA or lead developer role - 8+ Salesforce CPQ (Steelbrick / SBQQ) - 8+ years experience in price rules, product rules, discount schedules, block pricing - 8+ years experience in Quote line architecture design for high-volume, multi-product environments - 8+ years experience in Advanced approval processes, subscription products, and amendment/renewal flows - 8+ years of experience in CPQ integration with ERP, rebate platforms, and external configurators via REST / MuleSoft - 8+ years of experience in CPQ security model: SBQQ permissions, FLS, Experience Cloud access, price masking by role - 8+ years of experience in Apex: trigger frameworks, batch/queueable jobs, governor limit management - 8+ years of experience in Flow Builder: automation design and legacy Process Builder migration - 8+ years of experience in Cloud: partner/OEM self-service quoting and sharing model - SOQL optimization for large-volume CPQ datasets - 8+ years of experience in MuleSoft or comparable middleware for CPQ-to-ERP and configurator integration - 8+ years experience in REST/SOAP API design: contracts, payload structures, async/sync patterns - 8+ years of experience in SAP SD or Vistex/rebate management integration with Salesforce CPQ - Error handling, retry logic, and integration monitoring patterns Preferred Skills - Manufacturing Cloud or high-tech / semiconductor CPQ experience - OmniStudio (OmniScript, DataRaptors) for portal UI patterns - ERA, ServiceNow, or comparable BOM configurator integration - Agentforce, Einstein Analytics, or AI-assisted quoting features - Export compliance or regional pricing restrictions within CPQ - Tableau / Einstein Analytics for CPQ pipeline and forecast reporting - Salesforce Shield, Field Audit Trail, or Event Monitoring - Prior NTT DATA delivery or familiarity with NTT governance frameworks - Ability to communicate (oral/written) effectively to exchange information with our client - Commerce graduate with English as a compulsory subject - Salesforce Certifications - Salesforce Certified CPQ Specialist (required) - Platform App Builder or Sales Cloud certification Requirements - Required schedule for this position is Monday-Friday (00:00am to 00:00pm CST/EST/IST). - The shift timings can be changed as per client requirements. - Additionally, resources may have to do overtime and work on weekends based on business requirements. Benefits - Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. - The starting pay range for this remote role is $122,648 - $283,906. - This range reflects the minimum and maximum target compensation for the position across all US locations. - Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.