• Advance Strategic Initiatives – Lead enterprise-wide initiatives, including clinical strategy, platform and tool rollouts, and operating model enhancements, that strengthen Habitat’s offering and organizational capabilities. • Standardize and Scale Market Operations – Contribute to the development of Habitat’s launch frameworks, processes, and tools that improve operational execution that can be replicated across new markets and partners, setting Habitat up for future scale and expansion. • Support Operational Execution – Track progress, surface risks, and drive accountability across the Operations organization to ensure partnership and enterprise initiatives stay on course. • Translate Strategy into Action – Distill complex problems into structured solutions, enabling timely decision-making by leadership. Bring a “roll up your sleeves” mindset, creating clarity and forward momentum in dynamic, evolving situations.

Role Description We’re looking for a detail-oriented and clinically savvy Workflow Operations Associate to own the integrity and execution of critical radiology workflows at Imagen. This role serves as the frontline expert for Addendum processing and complex workflow resolution, ensuring clinical data is accurate, complete, and managed within defined SLAs. The Workflow Operations Associate acts as a key bridge between clinical partners (radiologists, technologists, and providers) and internal operational teams, maintaining seamless day-to-day workflow execution while enabling scale. This role reports to the Workflow Operations Manager and plays a critical influence role across cross-functional teams. - Own the end-to-end Addendum lifecycle, including triage, routing, follow-up, and closure, while ensuring completion within clinical SLAs. - Serve as the primary point of contact for workflow-related inquiries from providers and customers via phone and email. - Manage and resolve complex radiology workflow exceptions and active escalations with urgency, accuracy, and clear stakeholder communication. - Maintain detailed, compliant documentation of workflow activities and customer interactions within Salesforce and other CRM systems. - Identify workflow inefficiencies and recurring issues, partnering with leadership to recommend and implement process improvements. - Support workflow assessments, customer onboarding, and stabilization efforts through discovery, validation, and documentation activities. - Act as a subject matter expert on Addendum protocols and radiology workflow processes while maintaining and improving SOPs, best practices, and knowledge base documentation. Qualifications - Associate’s degree with 1+ year of radiology support experience, or HS/GED with 3+ years of experience in healthcare, radiology, or clinical operations. - Ability to manage multiple high-priority workflows in a fast-paced environment with strong attention to detail, accountability, and independent problem-solving skills. - Strong written and verbal communication skills, with the ability to work professionally and effectively with physicians, clinical staff, customers, and cross-functional teams. - Experience using CRM or ticketing systems (e.g., Salesforce) and familiarity with clinical systems such as PACS, RIS, or EMR platforms. - Continuous improvement mindset with the ability to identify workflow inefficiencies, support onboarding and operational initiatives, and contribute to process enhancements. Preferred Qualifications - Familiarity with radiology workflows such as Addendums, critical findings, or report lifecycle management. - Exposure to workflow optimization, process improvement, operational analytics, or radiology informatics concepts. Benefits - The hourly rate for the position is between $25 - $32, plus benefits.

• Lead services forecasting and capacity planning to align resource supply with customer demand • Drive resource utilization and margin optimization, identifying opportunities to improve efficiency and profitability • Own professional services process design and optimization, including standardization and continuous improvement of delivery workflows • Establish services pipeline visibility and backlog management, ensuring proactive planning and prioritization across teams • Develop and maintain services performance reporting, including dashboards and KPIs to support data-driven decision-making • Manage billing operations and escalations, ensuring timely, accurate invoicing and resolution of customer disputes • Identify and mitigate revenue leakage risks across the services lifecycle (from booking to billing) • Own and optimize PS systems and tools (e.g., PSA, reporting platforms), ensuring data accuracy and usability • Establish operational governance rhythms (e.g., forecast reviews, utilization tracking, business reviews) • Lead cross-functional alignment to close process gaps and drive durable solutions – not just recommendations • Drive change management and enablement for new processes, tools, and operational initiatives • Continuously improve customer and internal experience by reducing friction in services engagement and delivery

• Analisar os principais KPI da cadeia de valor da Gerência Executiva AGP; • Interpretar dados e analisar como os ativos performam; • Criar dashboards de análise e verificação de qualidade de dados; • Aprofundar em detalhes técnicos e sintetizar em PowerPoint; • Estabelecer opções claras para a tomada de decisões; • Navegar pela organização de forma matricial para se comprometer com entregas;