Role Description The Service Delivery Coordinator supports the delivery of managed services across an assigned portfolio of client accounts. This role is execution-focused, responsible for the day-to-day service coordination activities that keep client communications and service tracking running smoothly: - Monitoring ticket activity - Tracking open requests - Facilitating client communications - Ensuring service activities are progressing in line with service level objectives The Service Delivery Coordinator also works alongside Service Delivery Managers on larger accounts, handling operational support tasks that allow the manager to focus on higher-complexity coordination and communication work. This role develops deep familiarity with client environments and internal service delivery processes. Qualifications - 2 – 4 years of experience in IT service coordination, account support, service desk operations, or a related client-facing IT role. - Experience working in a Managed Service Provider (MSP) or IT services environment preferred. - Familiarity with ITIL-based service management concepts and ticketing platforms (ConnectWise, Autotask, or similar). - Strong organizational skills with the ability to manage multiple open items and client priorities simultaneously without losing track of details. - Clear, professional communication skills (written and verbal), with comfort in client-facing interactions. - A service-oriented mindset with a proactive approach to follow-through and issue resolution. - Basic understanding of IT infrastructure concepts sufficient to communicate effectively with clients and internal engineering teams about common service topics. Requirements - ITIL Foundation certification or interest in pursuing it. - Experience preparing client-facing reports or service documentation. - Familiarity with RMM platforms and how managed services are delivered operationally. - Experience supporting cybersecurity or MSSP service environments. - Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - 401(k) retirement plan with company match (annual dollar cap applied) - Flexible time off plan - 15 paid holidays - Sick leave (amount varies by state requirements and is at least the minimum required by any state) - Short-term and long-term disability - Life insurance - Paid parental leave