• Assist clients with application configuration, based on user needs and industry standards. • Perform project management tasks to take clients through project life cycle. • Train administrative and end users SIS Complete and associated applications. • Determine business and clinical requirements and establish partnership with client for successful implementation for the project team (client, vendors, and SIS). • Review, discuss, understand, and execute the processes and procedures with the team on all facets of the project, including project kickoff, milestones, training and education, reporting, interfacing, troubleshooting, issue tracking, and escalation. • Identify client-associated risks and provide actions or solutions. • Give a hands-on approach to the implementation process. • Identify possible risks with the client on a continual basis during the project life cycle • Review, assess, and help manage the application scope of work and scheduling. • Exposure to and use of ASC billing practices • Assist and focus client in directing resources and efforts to achieve project goals. • Address client’s application issues and close all issues before transition to Support.

• Master complex software applications, integrations and reports and their use within the clinical research industry • Work with new customers to fully understand their current business processes and workflows while assisting with the implementation of technological solutions • Map current state workflows into new, future state application workflows using process flow charting • Develop and utilize use cases to analyze, define and document business requirements and application scenarios • Provide guidance to internal stakeholders on customer enhancement requests • Coordinate with other internal teams as necessary, to develop Statements of Work (SOWs) required to support new and implementing customers • Assist in the completion of technical RFP questions for prospective customers • Build a strong relationship with the customer project team to help ensure the success of the implementation • Provide guidance to customers on best practices for integrating Advarra technology solutions into their research operations environment • Work closely with the implementation project manager to ensure on-time delivery of all milestones • Perform other job-related duties as assigned.

Role Description The job profile for this position is Operations Analyst, which is a Band 2 Senior Contributor Career Track Role. The Implementation Lead services new accounts through ownership of the implementation process for new clients. The Implementation Lead is responsible for the overall success of the new client onboarding and implementation process, coordinating effectively with internal and external contacts to keep teams on track, ensure completion of necessary tasks, solve for new situations and processes, and establish a positive relationship with the new client and their broker. Duties & Responsibilities - Leads the implementation project for assigned new clients - Leads weekly implementation calls, assigning topics to internal Subject Matter Experts, and facilitating forward progress through the agenda - Identifies areas needing ad-hoc meetings and project plans not otherwise addressed through standard process - Collaborates effectively with internal and external contacts to ensure teams have the information needed to complete their assigned tasks - Ability to work effectively in a fast paced and high pressure environment - Ability to take on a leadership role to guide all parties through implementation including collaboration with department managers and directors as necessary - Prepares agendas for weekly calls - Coordinates internal/external meetings and webinars - Creates workflow and materials/communications for clients regarding the implementation process - Assists customers, brokers, carriers and company personnel with questions pertaining to group health benefit plan implementations and implementations of future products. Resolves problems as they arise - Organizes and facilitates group meetings to ensure effective communication between company personnel, brokers, carriers and group contacts - Attends off-site client meetings as necessary - Ability to learn and understand basic information on all Allegiance products/departments - Coordinates with all Allegiance departments to assist with the tasks associated with implementation - Contributes to the daily workflow with regular and punctual attendance - Other functions may be assigned as business conditions change Qualifications - Bachelor’s degree in business or related field preferred; high school graduation or equivalence required - 3+ consecutive years of work in a clerical position in the insurance industry in the absence of a bachelor’s degree, preferred - Excellent oral and written communication skills required - Ability to prioritize problems and responsibilities - Extensive PC skills, including Windows, Word, Excel, Access, PowerPoint, and Adobe - Ability to learn applications of the claims processing software as is necessary - High level of interpersonal skills to work effectively with others - Ability to organize and recall large amounts of information including interactions with employees, agents, plan participants and clients - Detail Oriented and ability to set and meet deadlines and document information effectively for internal and external parties - Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations - Working knowledge of self-funding, excess loss coverage and insurance products such as Life, AD&D, STD and LTD - Knowledge of medical terminology - Ability to project a professional image and positive attitude in any work environment - Ability to maintain confidentiality - Ability to be flexible, work under pressure and meet deadlines - Ability to analyze and solve problems with professionalism and patience, and to exercise good judgment when making decisions - Ability to operate typical office equipment - Working knowledge of general office procedures Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload Benefits - Hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location - Eligible to participate in an annual bonus plan - Comprehensive range of benefits, including medical, vision, dental, and well-being and behavioral health programs - 401(k) plan - Company paid life insurance - Tuition reimbursement - A minimum of 18 days of paid time off per year and paid holidays Company Description Since 1981, Allegiance by Cigna Healthcare has specialized in the administration of medical benefits, offering core services such as claims processing, customer service, utilization management, and case management. Backed by a unique high-touch approach to both member and client service, Allegiance supports and administers some of the nation’s most innovative approaches to Health Plan benefits.

Role Description The Implementation Lead services new accounts through ownership of the implementation process for new clients. The Implementation Lead is responsible for the overall success of the new client onboarding and implementation process, coordinating effectively with internal and external contacts to keep teams on track, ensure completion of necessary tasks, solve for new situations and processes, and establish a positive relationship with the new client and their broker. - Leads the implementation project for assigned new clients - Leads weekly implementation calls, assigning topics to internal Subject Matter Experts, and facilitating forward progress through the agenda - Identifies areas needing ad-hoc meetings and project plans not otherwise addressed through standard process - Collaborates effectively with internal and external contacts to ensure teams have the information needed to complete their assigned tasks - Ability to work effectively in a fast paced and high pressure environment - Ability to take on a leadership role to guide all parties through implementation including collaboration with department managers and directors as necessary - Prepares agendas for weekly calls - Coordinates internal/external meetings and webinars - Creates workflow and materials/communications for clients regarding the implementation process - Assists customers, brokers, carriers and company personnel with questions pertaining to group health benefit plan implementations and implementations of future products. Resolves problems as they arise - Organizes and facilitates group meetings to ensure effective communication between company personnel, brokers, carriers and group contacts - Attends off-site client meetings as necessary - Ability to learn and understand basic information on all Allegiance products/departments - Coordinates with all Allegiance departments to assist with the tasks associated with implementation - Contributes to the daily workflow with regular and punctual attendance - Other functions may be assigned as business conditions change Qualifications - Bachelor’s degree in business or related field preferred; high school graduation or equivalence required - 3+ consecutive years of work in a clerical position in the insurance industry in the absence of a bachelor’s degree, preferred - Excellent oral and written communication skills required - Ability to prioritize problems and responsibilities - Extensive PC skills, including Windows, Word, Excel, Access, PowerPoint, and Adobe - Ability to learn applications of the claims processing software as is necessary - High level of interpersonal skills to work effectively with others - Ability to organize and recall large amounts of information including interactions with employees, agents, plan participants and clients - Detail oriented and ability to set and meet deadlines and document information effectively for internal and external parties - Ability to read, analyze and interpret benefit summary plan descriptions, insurance documents and regulations - Working knowledge of self-funding, excess loss coverage and insurance products such as Life, AD&D, STD and LTD - Knowledge of medical terminology - Ability to project a professional image and positive attitude in any work environment - Ability to maintain confidentiality - Ability to be flexible, work under pressure and meet deadlines - Ability to analyze and solve problems with professionalism and patience, and to exercise good judgment when making decisions - Ability to operate typical office equipment - Working knowledge of general office procedures Requirements - If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload - For this position, we anticipate offering an hourly rate of 23 - 35 USD / hourly, depending on relevant factors, including experience and geographic location - This role is also anticipated to be eligible to participate in an annual bonus plan Benefits - Comprehensive range of benefits, with a focus on supporting your whole health - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of employment - 401(k) - Company paid life insurance - Tuition reimbursement - A minimum of 18 days of paid time off per year and paid holidays Company Description Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.