• Serve as the primary operational point of contact for assigned hospital and healthcare system accounts • Build and maintain strong relationships with hospital leadership, including EVS, Facilities, Nursing, Safety, Infection Prevention, and other stakeholders • Ensure all contracted services are executed safely, efficiently, and in alignment with customer expectations and company standards • Oversee daily hospital waste operations including staffing coordination, scheduling, inventory management, and operational performance • Supervise and support hospital waste technicians, leads, coordinators, and onsite personnel while ensuring adequate staffing coverage • Monitor operational trends, waste volumes, service efficiencies, and container utilization to identify improvement opportunities • Respond to customer concerns, escalations, operational disruptions, and critical service issues in a timely and professional manner • Conduct operational, compliance, and safety audits while ensuring adherence to DOT, HIPAA, medical waste, hazardous waste, and other regulatory requirements • Partner cross-functionally with Operations, Compliance, Transportation, Hazardous Waste, and Customer Service teams to support service execution and continuous improvement initiatives • Support hospital installations, new program rollouts, renovations, and service expansion projects while minimizing disruption to operations • Other additional duties as required

• Administer loss mitigation, remedy enforcement and liquidation tasks for non-performing loans • Review loan reports to identify commercial loans at risk of defaulting • Initiate contact with defaulted loan borrowers and assess situation • Negotiate workouts and structure loan modifications • Review property valuation and collateral inspections • Prepare written business plans and status reports • Direct and monitor third-party vendors for enforcement • Maintain current and accurate status reports on all assigned assets

• Communicates, develops, supports, and reviews Plan of Correction for SOD’s in response to CMS/State Surveys • Maintain record of all Survey SOD/POC submissions on the Survey Platform • On Site field Support as needed

• Eigenverantwortliche Planung und Steuerung von IT-Projekten von der Konzeption bis zum erfolgreichen Abschluss. • Erhebung und Dokumentation von Kundenanforderungen sowie Erstellung von Lasten- und Pflichtenheften. • Führung und Motivation interdisziplinärer Projektteams, Sicherstellung einer effektiven Kommunikation und Zusammenarbeit. • Überwachung der Einhaltung von Qualitätsstandards und Durchführung von Risikoanalysen. • Aktive Mitarbeit bei technischen Entscheidungen, insbesondere im Bereich der PHP-Entwicklung, und Unterstützung des Teams bei komplexen Fragestellungen. • Regelmäßige Abstimmung mit Kunden und Stakeholdern, Präsentation von Projektergebnissen und Sicherstellung der Kundenzufriedenheit. • Effiziente Kommunikation mit minimalen Meetings, hauptsächlich schriftlich über Slack, um die Anzahl der Besprechungen gering zu halten. • Zusammenarbeit mit Kollegen aus verschiedenen Kulturen und Zeitzonen, wobei asynchrone Arbeit von Bedeutung ist.