Service Desk Engineer

EngineerEngineerFull TimeRemoteSeniorTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

$61.9K - $82.5K / year

Seniority

Senior

Bachelor Degree6 yrs expEnglishAWSAzureCloudDNSFirewallsSwitching

Job Description

Service Desk Engineer

NetCov

• Timely and effective resolution of client issues and service requests. • Act as a primary technical resource for the team, ensuring service needs are met. • Develop and maintain strong relationships with both clients and team members. • Manage client IT systems and adhere to service level agreements. • Execute on root-cause analysis as needed. • Perform additional tasks and responsibilities as assigned by your manager, which may include duties not explicitly outlined in this job description, in alignment with the overall needs of NetCov operations. • Monitor and optimize client systems for efficient performance, reliability and security. • Produce and update technical documentation for client systems and team training. • Collaborate with engineers and support teams to identify client trends. • Provide technical leadership and guidance to the managed services team members. • Foster a collaborative knowledge-sharing environment within the team. • Identify training opportunities within the team and provide feedback as needed. • Remain updated on emerging technologies and industry trends. • Identify innovative solutions to enhance service delivery. • Recognize opportunities to enhance process efficiency, business security and implement best practices.

Job Requirements

  • 5-7 years of relevant IT experience as either a Systems Analyst, Systems Administrator, IT Specialist or similar position.
  • Bachelor’s degree or Associate’s degree in Information Technology, Computer Science, Network Administration or related business field.
  • Industry certifications (e.g., CompTIA A+, Network+, Security+, Amazon AWS, Microsoft Azure, Microsoft MCP, Cisco CCNA or similar) are highly desirable.
  • Advanced Technical knowledge of current IT infrastructures including servers, networks, virtualization, cloud systems and security.
  • Proficiency with Microsoft server and client operating systems, Active Directory, DNS, DHCP, VDI technologies and Exchange/Office 365.
  • Experience with LAN/WAN connectivity designs, firewalls, switching and wireless.
  • Management of cloud systems including AWS, Azure and Office 365.
  • Experience with various troubleshooting tools and techniques.

Benefits

  • Competitive Compensation: Competitive base salary plus performance-based incentives and commissions.
  • Professional Growth: Access to continuous training, career development, and opportunities for advancement within a rapidly growing company.
  • Collaborative Culture: Join a team of passionate professionals who work together to solve complex challenges and deliver exceptional service to our clients.

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