• Own the business success of your workload across APJ. • Develop and execute a regional “Workload Business Plan” with measurable goals and actions. • Conduct TAM and whitespace analysis to identify growth opportunities. • Collaborate with Sales, SE, Marketing, and Partner Leadership to track and execute regional GTM plays for your workload. • Maintain alignment with HQ and product teams to refine technical messaging (“Why Everpure / Why Now”). • Track progress and report quarterly insights and outcomes to leadership. • Take ownership for integrating your solution strategy into the top strategic account Technical Account Plans, ensuring clear actions that drive expansion and sustained workload growth. • Act as a trusted advisor and workload strategist, partnering with account teams, alliance partners, to uncover insights that shape Everpure’s positioning and accelerate workload adoption, pipeline generation, bookings growth.

• Own the practice of Solutions Architecture across a portfolio of engagements: talent, methods, risk posture, and technical strategy aligned to business outcomes—especially as clients adopt Intelligent Applications and LLM platforms. • Set what “good solutioning” looks like—review models, accelerators, risk frameworks—and represent architecture tradeoffs to executive stakeholders. • Contribute to highest-risk programs directly, primary accountability is scaling the capability. • Set practice strategy: capability model, hiring bar, leveling alignment, onboarding, communities of practice. • Establish portfolio governance: architecture review boards, exceptions, security/reliability minimums, vendor/architecture risk processes. • Grow talent: performance coaching, sponsorship, succession planning for Staff/Principal paths. • Define reusable assets: reference architectures, decision templates, NFR catalogs, threat modeling kits, engagement playbooks. • Partner with sales/delivery leadership on technical win strategy, estimates risk ranges, and delivery feasibility. • Drive LLM architecture governance with measurable controls: policy, evaluations, monitoring, incident readiness, vendor/model posture. • Align CI/CD, observability, and platform standards across engagements with enterprise constraints.

• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools • Build and present highly attuned product demos showcasing features such as Crescendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools • Create resources and workshops to demonstrate agentic AI use cases that can drive value • Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices • Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers • Partner with our CX Solution Designers to create service design and cost models for our customers • Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed • Contribute to account strategies, and assist in scoping engagements • Offer insights and recommendations to help close new business and expansion opportunities • Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables • Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

• Collaborate with the sales team to identify and understand client requirements. • Design and develop customized solutions using Valorx Fusion and Excel technologies. • Build POCs and demo solutions to clients, partners, and internal teams. • Develop Excel-based solutions, including custom automation using VBA or similar tools. • Translate business needs into technical requirements and configure solutions accordingly. • Present and demonstrate technical solutions during sales cycles. • Ensure solutions are scalable, meet all client requirements, and align with best practices. • Communicate complex technical concepts to both technical and non-technical stakeholders.