• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools • Build and present highly attuned product demos showcasing features such as Crescendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools • Create resources and workshops to demonstrate agentic AI use cases that can drive value • Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices • Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers • Partner with our CX Solution Designers to create service design and cost models for our customers • Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed • Contribute to account strategies, and assist in scoping engagements • Offer insights and recommendations to help close new business and expansion opportunities • Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables • Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

• Collaborate with the sales team to identify and understand client requirements. • Design and develop customized solutions using Valorx Fusion and Excel technologies. • Build POCs and demo solutions to clients, partners, and internal teams. • Develop Excel-based solutions, including custom automation using VBA or similar tools. • Translate business needs into technical requirements and configure solutions accordingly. • Present and demonstrate technical solutions during sales cycles. • Ensure solutions are scalable, meet all client requirements, and align with best practices. • Communicate complex technical concepts to both technical and non-technical stakeholders.

Role Description We’re looking for experienced Solution Architects to design and guide the delivery of complex, integrated solutions on Microsoft Azure. These roles are hands-on and delivery-focused, requiring strong technical depth alongside the ability to align business goals with scalable, secure architectures. You will play a key role in a large-scale healthcare transformation program, ensuring interoperability and cohesion across applications, data, and integration layers. What You’ll Be Doing in the Role - Design end-to-end solution architectures across application, data, and integration domains in Azure - Translate business requirements into scalable, secure, and maintainable technical solutions - Define target architectures, transition states, and technical roadmaps - Lead architecture decisions across multi-system, highly integrated environments - Ensure alignment across application, data, security, and infrastructure architectures - Drive API-first design and integration strategies, ensuring interoperability between systems - Guide delivery teams, providing hands-on architectural oversight while enabling developers and engineers - Collaborate with stakeholders across business and technical domains to ensure alignment and clarity - Embed security, privacy, and compliance considerations into all solution designs Qualifications - Bachelor’s degree in business, Computer Science, Information Systems, or a related field - Proven experience leading large-scale solution architecture initiatives within complex enterprise environments - Strong experience designing end-to-end solutions in Microsoft Azure - Deep understanding of: - API-first design - Integration patterns (synchronous, asynchronous, event-driven) - Interoperability standards (e.g., FHIR, HL7) - Hands-on experience with key Azure services such as: - API Management - App Services - Azure Functions - Event Hub/messaging services - Experience defining solution architecture, roadmaps, and transition states - Strong understanding of security, privacy, and compliance, especially in regulated environments - Ability to work closely with delivery teams while maintaining architectural oversight - Excellent stakeholder engagement and communication skills Nice to Have - Experience in healthcare or public sector transformation programs - Familiarity with Power Platform and when to use low-code vs custom development - Exposure to event-driven and microservices architectures And You Are... - Always improving your skills and knowledge: you want to be the best at what you do - Curious and creative; comfortable taking on new problems and challenges - A self-starter with the ability to recommend priorities to the project leader - Comfortable working through problems and figuring things out with minimal supervision - Great problem-solving skills: thorough and reliable - Able to work in a team: share knowledge and assist other team members - A good communicator: able to explain your ideas and recommendations - Well organized and dependable under pressure: you manage your time effectively - Energized by our company values! Benefits - A values-driven workplace where people really matter - Flexible work location - Support for remote work/work from home - Competitive salary, retirement savings program, and rewards program - Comprehensive health, dental, vision, life and disability insurance plans and access to e-health care - Paid vacation, maternity/parental leave, paid sick leave and paid Mariner MyLife days - Unlimited training

• Gather, analyze, and document partner business and technical requirements across integrations, migrations, reporting, and platform configurations • Evaluate partner technical environments and recommend scalable, efficient solution approaches • Lead technical discovery sessions, solution design discussions, proof of concepts, and implementation planning • Support API integrations, email and web services implementations, migrations, and onboarding activities • Collaborate with Product, Engineering, Operations, Support, and Project teams to align scope, dependencies, timelines, and technical requirements • Translate partner needs into technical tasks, project plans, and implementation documentation • Deliver technical presentations, walkthroughs, demonstrations, and enablement sessions for partners and stakeholders • Provide guidance on solution architecture, integrations, implementation strategies, and technical issue resolution • Support ongoing partner relationships by troubleshooting technical and operational challenges as needed • Stay informed on relevant technologies, products, hosting platforms, and industry trends • Support other tasks or projects as assigned to meet team and business needs