Training Specialist
Location
South Africa
Posted
11 days ago
Salary
0
Seniority
Senior
Job Description
Training Specialist
RELX
• Deliver instructor-led, virtual, and structured training sessions for new and existing customer support representatives in legal support functions. • Reinforce core employee competencies such as product knowledge, customer service, teamwork, problem solving, and effective use of support tools and processes. • Support the design, development, and maintenance of training materials for legal support representatives, including facilitator guides, learner materials, knowledge resources, and practice activities. • Update training content to ensure information is accurate, relevant, current, and aligned with approved processes, products, content, and service workflows. • Assist with needs analysis and gap identification activities by gathering feedback, reviewing recurring learner questions, and helping identify routine knowledge deficiencies. • Partner with operations leaders, quality teams, subject matter experts, and other internal stakeholders to ensure training reflects current business needs and customer support expectations. • Collect and review learner feedback, assessment results, and performance indicators to help evaluate training effectiveness and identify opportunities for improvement. • Use established procedures to support routine review of quality indicators such as QA results, customer feedback, and related performance measures when assessing training outcomes.
Job Requirements
- Bachelor’s degree or equivalent work experience in education, training, communications, legal studies, business, or a related field.
- A background supporting legal research or legal support environments is helpful.
- Experience in training, coaching, customer support, legal support, or a related operational environment preferred.
- Working knowledge of adult learning principles and training methodologies; familiarity with ADDIE and training measurement concepts such as Kirkpatrick is preferred.
- Strong verbal, written, presentation, process, technical, and analytical skills.
- Ability to build and maintain effective working relationships with diverse internal stakeholders and learners.
- Ability to follow established procedures, manage routine assignments, and work both independently and collaboratively under supervision.
- This aligns with the Level 09 professional profile.
- Experience working in a matrixed corporate environment is preferred.
Benefits
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
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