• Build and maintain strong relationships with pest control business owners while providing ongoing strategic guidance and support. • Conduct regular client conversations to understand business needs, explain pricing analysis, and communicate business metrics clearly and effectively. • Monitor client performance, troubleshoot issues, and provide recommendations to improve business outcomes and client satisfaction. • Develop and refine client playbooks and workflows to standardize and optimize service delivery processes. • Collaborate with internal teams to communicate client feedback, improve processes, and support the development of new service offerings. • Identify opportunities to expand existing client relationships through additional services and business growth initiatives.

• Be responsible for overachieving Quota tied to territory Renewal and Expansion goals • Effectively manage annual pipeline, by reaching out to customers 4 months (or more) before support expiration to perform customer experience assessments and environment health checks • Cold call customers with lapsed support, with the goal to reactivate support. • Work cross functionally with Deal Desk, Legal Department, Sales and others to prepare Special Terms, Create NSQ’s • Clearly communicate and sell complicated offers, internally and externally • Prepare accurate forecasts, business analysis and sharing insights • Assist customers with whatever is needed to ensure customer success, including but not limited to: o Licensing Transfers o Customer Support Ticket Assistance • Ensure appropriate support to Veeam’s channel partners, to successfully close renewal and additional licenses • Record all activities on customer/partner actions in Veeam's customer relationship management system (SalesForce.com) • Keep impeccable Salesforce hygiene • Manage inbound Renewal inquiries though different Renewals portals • Prioritize workload in order to meet all KPIs, goals and objectives. • Meet Daily/Weekly SLAs and maintain high Customer Satisfaction ratings • Overachieve target quota • Focus on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our Velocity customer base

Role Description Wir suchen eine*n Customer Success Specialist, der oder die sich einem der größten B2C Coaching Unternehmen im deutschsprachigen Raum anschließen, Klienten langfristig begleiten, echte Ergebnisse liefern und als verlässlicher Anker in einem starken Team jeden Tag Hochleistung abliefern will. Als Customer Success Specialist bei Erschaffe dich neu bist du die konstante Begleitung an der Seite unserer Klienten – vom Programmstart bis zum Abschluss. Du sorgst dafür, dass Klienten das Programm nicht nur beginnen, sondern wirklich durchlaufen, Ergebnisse erzielen und ewig bei uns bleiben. Deine Arbeit umfasst dabei mehr als klassisches Coaching: - Regelmäßige 1:1-Calls, Gruppencoachings und Follow-Ups. - Stellen sicher, dass mindestens 50% aller Klienten ein weiteres Produkt bei uns kaufen. - Gezielte Termine mit unserem Sales-Team legen, damit dieser Schritt auch stattfindet. Anstellungsart: Festanstellung in Vollzeit. Das Gehalt ist eine Kombination aus Fixum + Provision. Das Modell belohnt echte Beständigkeit und Ergebnisse – ohne versteckte Deckelung. - Fixum: 3.000 EUR / Monat – immer, unabhängig vom Monatsergebnis. - Realistisches Verdienstpotenzial: Einstieg: ca. 3.500 EUR / Monat (~42.700 EUR / Jahr), A-Player: ca. 5.300–6.100 EUR / Monat (~64.000–73.000 EUR / Jahr). Qualifications - Nachweisbare Erfahrung in der strukturierten Betreuung von Menschen – ob im Coaching, in der Pflege, im öffentlichen Dienst, in der Beratung, als Lehrer, bei der Polizei oder Bundeswehr oder vergleichbar. - Starke Kommunikation: Du weißt, wie man Menschen abholt, Vertrauen aufbaut und auch unbequeme Wahrheiten klar ausspricht. - Disziplinierte, prozesstreue Arbeitsweise – du folgst einem System, bevor du es hinterfragst. - Emotionale Stabilität: Du kannst mit vielen Klienten gleichzeitig empathisch sein, ohne selbst auszubrennen. - Hintergrund in strukturierten Umfeldern (Bundeswehr, Polizei, Pflege, öffentlicher Dienst, Leistungssport o. ä.) ist ein klares Plus. Requirements - 100–150 aktive Klienten, die du langfristig begleitest. - Ziel: 50% deiner Klienten machen mit dir den nächsten Schritt ins Folgeprogramm. - Du legst über 10 qualifizierte Termine bei unserem Sales Team für aktive Verlängerungen deiner Klienten. - Vollzeit, 100% Remote. - Du arbeitest mit einem festen Klientenstamm in strukturierten Tagesroutinen. Benefits - Leistungsbezogene Vergütung: 64.000€ OTE bei Zielerreichung, 73.000€+ für Top-Performer. - Remote-Work: Jeder im Team arbeitet zu 100% remote. - Fester Klientenstamm: Du bekommst feste Klienten zugewiesen, die du über Monate, teilweise Jahre begleitest. - Dominant im Markt: EDN besteht seit 10 Jahren und besitzt mit über 100 Mio. organischer Views, 500.000+ Abos eine der größten Reichweiten im Online Marketing im DACH-Raum. - High Performance Team: Langjährige Mitarbeiter, bestehende Systeme, Jahr für Jahr Millionenumsätze. - Klare Strukturen: Du bekommst das System, die SOPs und das Team.

Title: Customer Relations Manager Location: Sydney Australia Full time job requisition id REQ258186 Job Description: - This is a 12-month secondment if internal to CBA/fixed-term contract if external to CBA. At Group Customer Relations (GCR), we're the centre of excellence for complaint resolution at CBA. Our mission is to deliver fair, timely outcomes for customers while driving meaningful change across the Group. We manage escalated and complex complaints, provide insights to prevent future issues, and influence improvements that enhance the customer experience. GCR handles complaints across CBA's diverse product suite-home, personal and business lending, financial advice, banking products, scams and disputes, as well as our digital platforms like NetBank, CommBank App, and CommBiz. We work flexibly in a hybrid model, with the team spending a minimum of 40% of their time in the office each month. Do work that matters As a Customer Relations Specialist or Customer Relations Manager, you'll play a critical role in delivering an exceptional resolution experience for our customers. You'll investigate and resolve complaints with care and precision, while proactively identifying opportunities for business improvement and protecting the Group from emerging risks. This is a role where your insights and relationships will make a real difference. See yourself in our team You'll join one of two specialist teams within Group Customer Relations (GCR): Critical and Complex Complaints Team The Critical and Complex Complaints Team manages high‑risk, sensitive, and escalated matters involving complex legal and regulatory issues, including disputes referred from Executive Offices, Group Marketing, Group Legal, Government Affairs, the Australian Financial Complaints Authority (AFCA) and other external stakeholders. The team also provides specialist support to customers experiencing vulnerability, ensuring complaints are handled with empathy, urgency, and consistency. Operating in a dynamic regulatory environment, the team delivers proactive, detailed, and customer‑centred outcomes, supported by comprehensive training and multidisciplinary collaboration to confidently respond to diverse and complex customer needs. Collections Team The Collections Team is responsible for investigating and resolving internally escalated customer complaints, matters referred by the Australian Financial Complaints Authority (AFCA), and complaints submitted on behalf of customers by Financial Counsellors. The team manages complex cases involving financial hardship, lending concerns, credit reporting issues, and matters requiring a high level of care, discretion, and sensitivity-particularly where customer vulnerability is present. You'll be joining a supportive, motivated, and customer‑focused team united by a strong sense of purpose and a commitment to improving the financial wellbeing of our customers and the wider community. Key responsibilities of the role include - Efficient investigation and resolution of internal complaints. - Developing networks and relationships with colleagues to solve problems, escalate customer issues of contention and influence outcomes. - Contribution to continuous improvement ideas and processes to refine the customer experience. - Engaging and providing feedback to key stakeholders within the Group on opportunities for process and product improvements. - Understanding community expectations and having a risk-conscious mindset when investigating the issues raised. - Negotiating with customers and/or their advocates and internal staff to achieve timely and fair resolutions. - Commitment to an outstanding customer experience. We're interested in hearing from people who have - Strong customer focus and experience in customer-facing roles. - Exceptional negotiation and communication skills (verbal and written). - A commitment to fairness and ethical decision-making. - Excellent time management and prioritisation skills. - Experience in Collections, Banking, Scams, Legal, Wealth, Financial Advice, or Insurance (highly regarded). - Background in major dispute resolution and complex complaint management. - Creative problem-solving and process improvement mindset. - Resilience and adaptability to manage complexity and challenging interactions. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.