Role Description Wir suchen eine*n Customer Success Specialist, der oder die sich einem der größten B2C Coaching Unternehmen im deutschsprachigen Raum anschließen, Klienten langfristig begleiten, echte Ergebnisse liefern und als verlässlicher Anker in einem starken Team jeden Tag Hochleistung abliefern will. Als Customer Success Specialist bei Erschaffe dich neu bist du die konstante Begleitung an der Seite unserer Klienten – vom Programmstart bis zum Abschluss. Du sorgst dafür, dass Klienten das Programm nicht nur beginnen, sondern wirklich durchlaufen, Ergebnisse erzielen und ewig bei uns bleiben. Deine Arbeit umfasst dabei mehr als klassisches Coaching: - Regelmäßige 1:1-Calls, Gruppencoachings und Follow-Ups. - Stellen sicher, dass mindestens 50% aller Klienten ein weiteres Produkt bei uns kaufen. - Gezielte Termine mit unserem Sales-Team legen, damit dieser Schritt auch stattfindet. Anstellungsart: Festanstellung in Vollzeit. Das Gehalt ist eine Kombination aus Fixum + Provision. Das Modell belohnt echte Beständigkeit und Ergebnisse – ohne versteckte Deckelung. - Fixum: 3.000 EUR / Monat – immer, unabhängig vom Monatsergebnis. - Realistisches Verdienstpotenzial: Einstieg: ca. 3.500 EUR / Monat (~42.700 EUR / Jahr), A-Player: ca. 5.300–6.100 EUR / Monat (~64.000–73.000 EUR / Jahr). Qualifications - Nachweisbare Erfahrung in der strukturierten Betreuung von Menschen – ob im Coaching, in der Pflege, im öffentlichen Dienst, in der Beratung, als Lehrer, bei der Polizei oder Bundeswehr oder vergleichbar. - Starke Kommunikation: Du weißt, wie man Menschen abholt, Vertrauen aufbaut und auch unbequeme Wahrheiten klar ausspricht. - Disziplinierte, prozesstreue Arbeitsweise – du folgst einem System, bevor du es hinterfragst. - Emotionale Stabilität: Du kannst mit vielen Klienten gleichzeitig empathisch sein, ohne selbst auszubrennen. - Hintergrund in strukturierten Umfeldern (Bundeswehr, Polizei, Pflege, öffentlicher Dienst, Leistungssport o. ä.) ist ein klares Plus. Requirements - 100–150 aktive Klienten, die du langfristig begleitest. - Ziel: 50% deiner Klienten machen mit dir den nächsten Schritt ins Folgeprogramm. - Du legst über 10 qualifizierte Termine bei unserem Sales Team für aktive Verlängerungen deiner Klienten. - Vollzeit, 100% Remote. - Du arbeitest mit einem festen Klientenstamm in strukturierten Tagesroutinen. Benefits - Leistungsbezogene Vergütung: 64.000€ OTE bei Zielerreichung, 73.000€+ für Top-Performer. - Remote-Work: Jeder im Team arbeitet zu 100% remote. - Fester Klientenstamm: Du bekommst feste Klienten zugewiesen, die du über Monate, teilweise Jahre begleitest. - Dominant im Markt: EDN besteht seit 10 Jahren und besitzt mit über 100 Mio. organischer Views, 500.000+ Abos eine der größten Reichweiten im Online Marketing im DACH-Raum. - High Performance Team: Langjährige Mitarbeiter, bestehende Systeme, Jahr für Jahr Millionenumsätze. - Klare Strukturen: Du bekommst das System, die SOPs und das Team.

Title: Customer Relations Manager Location: Sydney Australia Full time job requisition id REQ258186 Job Description: - This is a 12-month secondment if internal to CBA/fixed-term contract if external to CBA. At Group Customer Relations (GCR), we're the centre of excellence for complaint resolution at CBA. Our mission is to deliver fair, timely outcomes for customers while driving meaningful change across the Group. We manage escalated and complex complaints, provide insights to prevent future issues, and influence improvements that enhance the customer experience. GCR handles complaints across CBA's diverse product suite-home, personal and business lending, financial advice, banking products, scams and disputes, as well as our digital platforms like NetBank, CommBank App, and CommBiz. We work flexibly in a hybrid model, with the team spending a minimum of 40% of their time in the office each month. Do work that matters As a Customer Relations Specialist or Customer Relations Manager, you'll play a critical role in delivering an exceptional resolution experience for our customers. You'll investigate and resolve complaints with care and precision, while proactively identifying opportunities for business improvement and protecting the Group from emerging risks. This is a role where your insights and relationships will make a real difference. See yourself in our team You'll join one of two specialist teams within Group Customer Relations (GCR): Critical and Complex Complaints Team The Critical and Complex Complaints Team manages high‑risk, sensitive, and escalated matters involving complex legal and regulatory issues, including disputes referred from Executive Offices, Group Marketing, Group Legal, Government Affairs, the Australian Financial Complaints Authority (AFCA) and other external stakeholders. The team also provides specialist support to customers experiencing vulnerability, ensuring complaints are handled with empathy, urgency, and consistency. Operating in a dynamic regulatory environment, the team delivers proactive, detailed, and customer‑centred outcomes, supported by comprehensive training and multidisciplinary collaboration to confidently respond to diverse and complex customer needs. Collections Team The Collections Team is responsible for investigating and resolving internally escalated customer complaints, matters referred by the Australian Financial Complaints Authority (AFCA), and complaints submitted on behalf of customers by Financial Counsellors. The team manages complex cases involving financial hardship, lending concerns, credit reporting issues, and matters requiring a high level of care, discretion, and sensitivity-particularly where customer vulnerability is present. You'll be joining a supportive, motivated, and customer‑focused team united by a strong sense of purpose and a commitment to improving the financial wellbeing of our customers and the wider community. Key responsibilities of the role include - Efficient investigation and resolution of internal complaints. - Developing networks and relationships with colleagues to solve problems, escalate customer issues of contention and influence outcomes. - Contribution to continuous improvement ideas and processes to refine the customer experience. - Engaging and providing feedback to key stakeholders within the Group on opportunities for process and product improvements. - Understanding community expectations and having a risk-conscious mindset when investigating the issues raised. - Negotiating with customers and/or their advocates and internal staff to achieve timely and fair resolutions. - Commitment to an outstanding customer experience. We're interested in hearing from people who have - Strong customer focus and experience in customer-facing roles. - Exceptional negotiation and communication skills (verbal and written). - A commitment to fairness and ethical decision-making. - Excellent time management and prioritisation skills. - Experience in Collections, Banking, Scams, Legal, Wealth, Financial Advice, or Insurance (highly regarded). - Background in major dispute resolution and complex complaint management. - Creative problem-solving and process improvement mindset. - Resilience and adaptability to manage complexity and challenging interactions. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

• Own retention and expansion for Growth tier accounts. You will be directly accountable for GRR and NRR within the Growth tier, including managing renewals, identifying expansion opportunities, and flagging accounts that should be elevated to Dedicated CS or Sales. You’ll be the human connection for accounts that aren't yet covered by a scaled digital motion. • Play a key role in building the digital CS motion. You’ll design and implement Ably's first scaled customer success programme for the Growth tier. This means defining which product and revenue signals matter, building health scoring for the segment, creating automated lifecycle journeys, and establishing the playbooks that drive engagement at scale. You will determine what "good" looks like for this segment and build the system to deliver it. • Run the product intent engine. You'll work with product usage data, consumption patterns, and activation signals to understand what healthy and at-risk looks like across the segment. You don't need to be a data engineer, but you do need to be comfortable pulling your own analysis, identifying trends, and translating what you find into action. Working with our data warehouse (Snowflake), CRM (HubSpot) and product analytics will be a key part of the job. • Support the transition from high-touch to scaled. Some accounts currently receiving dedicated CSM support will move into the Growth tier. You'll manage that transition carefully, maintaining continuity of experience while shifting those customers to the new model. • Partner with Developer Experience. Ably's DevEx function owns the product-led, self-serve success motion for all users. Your role layers revenue-focused engagement on top of that foundation. You'll work closely with DevEx to make sure the two motions are complementary, and to share signal and insight across the two teams.

Title: Customer Success Manager - Video Games - Remote Location:  United States Job Description: At Keywords Studios, we turn our passion for games, technology, and interactive storytelling into world-class support for the creators who shape the industry. Since 1998, we’ve grown into a global network of 70+ studios, partnering with the biggest names in gaming across every stage of development — from early concept to launch and live operations. Our goal is simple: to be the go-to global platform for technical and creative services in the video games industry. We help teams stay agile, scale quickly, and focus on building unforgettable player experiences. With deep expertise across our industry-leading service lines and a worldwide team of specialists, we work side by side with our clients as their trusted partner, providing the talent, technology, and reach needed to bring great games to life. If you’re passionate about driving customer success and delivering measurable impact, we’d love to hear from you. Join us and help our partners unlock the full value of their player engagement strategies!   Role overview The Customer Success Manager will be responsible for driving product adoption and supporting customer retention and growth across a portfolio of mid-market clients. Working in close partnership with Account Managers, this role focuses on enabling customers to achieve their business objectives through effective use of the Helpshift platform, delivering measurable outcomes through a data-driven and strategic approach. As part of a global organization, the role requires strong cross-functional collaboration across diverse teams and cultures. The ideal candidate brings demonstrated experience supporting mid-size global gaming companies, combining strong business acumen, critical thinking, and a data-informed mindset to deliver consistent value for both customers and Keywords. Key responsibilities: Leadership - Collaborate directly with the Account Manager (AM) to manage a portfolio of customers and partner on value creation, with the joint goal of driving successful customer renewal and account growth - Be the Helpshift product expert from the business user perspective, becoming a trusted, strategic advisor for your customers - Advocate for customer needs cross-departmentally and manage issue escalation to the development team as needed   Communication - Work with customers to establish critical goals, or other key performance indicators that aid them in achieving their goals and demonstrating the value of Helpshift to their organization - Jointly with your AMs, create and present quarterly business review to your customers - Communicate your technical knowledge of Helpshift’s platform educating clients on best practices regarding SDK configurations, Key features and internal Dashboard administration Analytics - Execute 1:many success programs to impact target customers facilitated by data and maturity of their product usage - Use a combination of data and anecdotes to help work through ambiguity and deliver results that benefit both customers and Keywords - Prepare post-meeting reports after quarterly business reviews with clear action items forming customer roadmap for the coming quarters Business - Support the AM's commercial objectives by serving as the customer’s advocate throughout the duration of the contract lifecycle, from successful completion of the onboarding process to the identification and development of upsell opportunities - Manage several projects and customers at one time, responding as needed to high priority client inquiries throughout the day, evening, and weekend when necessary Requirements - 3+ years of experience supporting Game Industry customers - Experience managing 30–40 SMB and mid-market customers simultaneously - Strong team player with high EQ and a customer-obsessed mindset - Strong critical thinking, problem-solving, and project management skills - Commercial awareness and business creativity, with a process-driven and execution-oriented approach - Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers - Ability to work through ambiguity and adapt quickly in a fast-paced, growing, and deadline-driven environment - Excellent written and verbal communication skills - Self-motivated and able to operate effectively in a remote environment - Willingness to travel as required What do we offer? Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.   Phases of our recruitment journey: - Screening stage – We begin with an initial review of applications to assess alignment with the role. - Interview with a Talent Acquisition Specialist – Selected candidates are invited to a conversation with our Talent Acquisition team to discuss experience, motivation, and role expectations. - Interview with the Hiring Manager – If your profile moves forward, you’ll be invited to meet with the Hiring Manager to discuss the role and your experience in more detail. - Panel interview – The final stage is a panel interview with members of the hiring team, giving you the opportunity to meet potential colleagues and further explore the role. We aim to keep the process transparent and supportive at every step. We appreciate your interest in the role and look forward to getting to know you better throughout the process.   Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees. Note to Recruitment Agencies Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios. Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply. That would be it from us - now we are waiting for your move!   #imaginemore   Role Information: EN Studio: Keywords Studios Location: America Area of Work: Player Engagement Service: Engage Employment Type: Permanent Working Pattern: Full Time, Remote   Location: Arizona United States