• Support multiple sites across the country via remote support • Image, configure, and deploy physical and virtual desktops • Troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations • Manage OS, BIOS, disk and data encryption • Install and troubleshoot end user apps and certificates • Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions • Document actions in trouble tickets and meet all SLAs • Patch network ports, trace lines, install network switches • Configure and maintain UPS devices and batteries • Troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers • Install and configure VOIP phones and voicemail, troubleshoot phone issues • Configure print, scan, and fax features on multifunction devices • Plan for user moves, including connectivity, computers, and phones • Maintain and troubleshoot local security/badging systems • Prepare obsolete assets for disposal • Assist other IT teams as needed • Support unclassified and classified systems

• Image, configure, and deploy physical and virtual desktops; • troubleshoot and repair hardware including desktops, laptops, zero clients, monitors, and docking stations; • manage OS, BIOS, disk and data encryption. • Install and troubleshoot end user apps and certificates. • Repair and restore data files, decrypt inaccessible files, migrate data for projects, apply and troubleshoot permissions. • Properly document actions in trouble tickets and meet all SLAs. • Patch network ports, trace lines, install network switches. • Configure and maintain UPS devices and batteries, troubleshoot failure, coordinate vendor visits, plan and coordinate downtime with customers. • Install and configure VOIP phones and voicemail, troubleshoot phone issues. • Configure print, scan, and fax features on multifunction devices, coordinate multi-step replacements with vendor, troubleshoot communication issues. • Plan for user moves, including connectivity, computers, and phones. • Maintain and troubleshoot local security/badging systems. • Prepare obsolete assets for disposal. • Assist other IT teams as needed. • Support unclassified and classified systems.

Cloud Administrator OTAVA Denver, CO 80202, USA OTAVA Ann Arbor, MI 48108, USA OTAVA Flint, MI 48507, USA OTAVA Headquarters Indianapolis, IN 46225, USA OTAVA-Metro Detroit Westland, MI 48185, USA OTAVA Ann Arbor Ann Arbor, MI 48108, USA Austin, TX 78701, USA Job Category: Operations Requisition Number: CLOUD002212 - Full-Time - Hybrid Job Description: Cloud Administrators troubleshoot a wide range of customer support issues from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers. Role Responsibilities: - Manage client support tickets through to their successful resolution - Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.) - Perform administrative tasks at the operating system, application, and hypervisor level - Monitor network events, perform daily walk-throughs, participate in after hour maintenances and major incidents - Deliver exceptional experiences to clients in every interaction - Perform other duties as required to help the Otava operations team achieve its objectives Experience: - Experience in an enterprise or managed services level technology role - 5+ years’ experience in VMware, vSphere, hybrid and/or public clouds - Assist with any other infrastructure/team responsibilities and tasks that may be required Required Experience Knowledge, Skills, and Abilities: - Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking - Basic VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking) - Operating system and application installation/configuration - Basic knowledge of Windows Server operating systems - Basic understanding of public, private and hybrid cloud environments - Ability to work flexible hours for emergencies, and participate in on call rotation schedule - Assist with any other infrastructure/team responsibilities and tasks that may be required - EDUCATION: - Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience and/or certifications. - LICENSING AND CERTIFICATIONS (preferred): - VMware VCP-DV/NV - CCNA - NSE4 Education: - Degree in Computer Science, Information Technology, or equivalent experience with Networking, cloud systems, or automation and scripting Licensing/Certifications: - Technology related certifications and education are a plus. - VMWare VCP - Veeam VMCE Working Conditions: M- F 8am to 5pm What We Offer: Hybrid work, competitive compensation package, base ( $68k - $71k annually), 401(k) with company match, medical, dental, vision, HSA options, life and disability insurance, generous flexible PTO, paid holidays, paid volunteer time off, paid parental leave, professional development opportunities, and an Employee Assistance Program. At Otava, we are people empowering people to enable growth. We are excited for you to join us! As a global leader in secure, compliant, enterprise-class cloud hosting, we deliver a full range of solutions from colocation to private and hybrid cloud computing. We’re creative thinkers who love to serve others, automate where possible, and change when required. Above all, we love to help our clients. We aim for superior client service in everything we do and strive to get even better. Application Window: Applications are anticipated to close four (4) weeks from the posting date unless extended based on business need. OTAVA is committed to equal employment opportunity and compliance with all applicable pay transparency requirements.

Assist in negotiating and administering various agreements, evaluate subcontractor proposals, and prepare subcontract solicitations while ensuring compliance with company standards and legal requirements throughout the subcontract life cycle.