Role Description Schoox is looking for a Senior Revenue Operations Manager to help scale and modernize the systems and operational foundation that powers our go-to-market organization. This role sits at the center of Revenue Operations and serves as a key owner of our sales systems architecture, CRM governance, and operational rigor across the revenue funnel. Reporting to the Director of Revenue Operations, you will partner closely with Sales, Marketing, Customer Success, and Partnerships leadership to ensure our GTM teams operate on a clean, scalable, and trusted revenue infrastructure. You will own and evolve our Salesforce ecosystem, help redesign revenue architecture, improve territory and routing governance, and support the operational processes that drive sales performance. This is a hands-on role for someone who thrives in execution-heavy environments and enjoys building scalable operational systems that improve visibility, rep productivity, and data integrity. How You Will Impact Schoox - Own the architecture, governance, and ongoing optimization of Salesforce and related GTM systems, partnering with external Salesforce development resources to execute larger architectural initiatives and system enhancements. - Lead CRM hygiene initiatives and establish scalable processes for data quality, field governance, workflows, and automation. - Own account routing, lead governance, territory assignment logic, and account ownership management. - Build and maintain dashboards and reporting that drive actionable insights across Sales and Marketing. - Partner cross-functionally with the VP of Sales, CMO, Customer Success, Partnerships, and Finance teams to improve operational alignment. - Support Sales leadership with funnel accountability, QBR preparation, territory design and management, and operational reporting. - Help evolve Schoox toward AI-enabled sales processes by identifying opportunities for automation, workflow intelligence, and operational efficiency, then partnering with internal teams to build solutions. Qualifications - 5+ years of experience in Revenue Operations, Sales Operations, or GTM Systems within a B2B SaaS environment. - Deep hands-on Salesforce administration and architecture experience, including flows, automation, reporting, permissions, and object design. - Experience partnering directly with Sales leadership and acting as a trusted operational advisor. - Strong execution mindset with the ability to operate independently in fast-paced environments. - Comfortable balancing strategic thinking with highly tactical system and process execution. - Experience with tools such as Gong, ZoomInfo, Chili Piper, CPQ platforms, and sales engagement technologies is strongly preferred. - Experience implementing AI-enabled workflows, automation, or process optimization within GTM systems is a strong plus. Company Description At Schoox, our culture is rooted in the Greek philosophy of Philotimo. The intention is simple: To respect and help others, not in expectation of reward but because it’s the right thing to do. At Schoox, we treat each other with empathy, respect, kindness, honesty, integrity, humility, and compassion. Schoox is an equal-opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Compensation At Schoox, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $150,000 - $170,000 / yr. The offered compensation may also include restricted stock options. A description of our employee benefits may be found HERE.

• Own the architecture, governance, and ongoing optimization of Salesforce and related GTM systems, partnering with external Salesforce development resources to execute larger architectural initiatives and system enhancements. • Lead CRM hygiene initiatives and establish scalable processes for data quality, field governance, workflows, and automation • Own account routing, lead governance, territory assignment logic, and account ownership management • Build and maintain dashboards and reporting that drive actionable insights across Sales and Marketing • Partner cross-functionally with the VP of Sales, CMO, Customer Success, Partnerships, and Finance teams to improve operational alignment • Support Sales leadership with funnel accountability, QBR preparation, territory design and management, and operational reporting • Help evolve Schoox toward AI-enabled sales processes by identifying opportunities for automation, workflow intelligence, and operational efficiency, then partnering with internal teams to build solutions

Role Description Provides day-to-day operational supervision for local hospital and/or Medical Group Provider Services (MGPS) revenue integrity functions. Responsible for motivating staff to achieve the highest levels of performance, working in conjunction with all key stakeholders and varying levels of leadership to prevent revenue leakage and maximize potential revenue for the region. Supervises the Charge Description Master (CDM), revenue integrity pre-bill edits, root cause analysis, denials coordination with the Patient Business Service (PBS) center, including complex case denials, denial prevention, audits, and educating and training of multi-disciplinary hospital and/or MGPS teams. Responsible for optimizing staff performance through process redesign, policy/procedure implementation, communications, continuing education and professional development activities, staff empowerment and feedback. - Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions. - Works with Revenue Integrity leadership and Payer Strategies to ensure understanding of payer contracts, application of contract terms and ensures alignment with processes. - Monitors all Medicare and Medicaid websites, other payer websites and newsletters regarding medical policies and changes impacting charging, compliance, coding and billing. - Supervises the coordination of denials received from Patient Business Service (PBS) center, ensures staff timely resolution and identification of denials' root cause and initiates resolutions for denial prevention. - May assist PBS with complex denial appeals. - Supervises and may perform root cause analysis on denials and pre-bill edits and collaborates with inter and intra-departmental teams to implement process and/or identify system intersection opportunities to address cause and optimize revenue. - Provides education to departments and colleagues on audit and root cause analysis findings, regulatory changes and requirements, coding updates and payer billing requirement changes. - Develops colleague work schedules to ensure cost effective staffing that meets customer requirements and quality performance. - Supervises team projects, fosters interdisciplinary and intra-department collaborative relationships and promotes active participation. - Elicits feedback from interdisciplinary team, including clinical colleagues, and involves them in decision-making as appropriate. - Works with other Revenue Integrity leaders to formally assess the developmental needs of the department on a periodic basis. - May be responsible for hiring employees and recommending allocation of resources. - Monitors and conducts performance appraisals, including review and approval of performance goals, performance and disciplinary actions. - Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation. - Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct. - Other duties as assigned. Qualifications - Must possess a comprehensive knowledge of Hospital and Physician Practice operations. - A minimum of three (3) years of progressively responsible experience in revenue cycle operations or an equivalent combination of education and progressive revenue cycle experience or revenue cycle consulting experience. - Associate's degree preferred. - Supervisor or team leader experience preferred. - Knowledge and experience in Revenue integrity in an acute care and/or Physician practice setting. - Strong understanding of appeals, denial management, medical necessity, and coding audits. - Licensure / Certification: RHIA, RHIT, CCS, CPC/COC, or other coding credentials strongly preferred. - Experience in Charge Description Master (CDM) maintenance is strongly preferred. - Ability to organize, plan, and manage staff in Revenue Integrity and Optimization activities of a large healthcare acute and professional billing organization. - Strong knowledge of Diagnosis Related Group (DRG), Ambulatory Payment Classification (APC), and Outpatient Prospective Payment System (OPPS) reimbursement structures. - Knowledge of laws and payer contracts governing billing of hospital and/or physician services. - Demonstrated ability to work effectively with a diverse group of people. - Ability to understand and interpret complex issues and clinical processes and recommend improvements. - Experience with data collection, analysis, and providing written reports, proposals incorporating findings. Requirements - This position operates in a typical office environment. - Incumbent communicates frequently, in person and over the phone, with people in all locations on product support issues. - Manual dexterity is needed to operate a keyboard. - Hearing is needed for extensive telephone and in person communication. - Must be able to set and organize own work priorities and adapt to them as they change frequently. Benefits - Hourly pay range: $31.2563 - $46.8845. Company Description Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

• Own and optimize HubSpot (CRM architecture, workflows, automation, integrations) • Design and implement scalable processes across the full revenue lifecycle (lead → deal → revenue) • Evaluate and manage additional tools across the GTM stack (e.g., attribution, forecasting, reporting) • Define and maintain a clean, reliable source of truth for revenue data • Build dashboards and reporting to track pipeline health, conversion rates, deal velocity, and revenue performance • Translate data into actionable insights for leadership and GTM teams • Establish forecasting methodologies and pipeline management best practices • Identify gaps and inefficiencies in funnel performance and drive improvements • Partner with leadership on revenue planning and goal-setting • Act as the connective tissue between Sales, Talent, Partnerships, and Finance • Standardize processes and definitions across teams (e.g., stages, KPIs, attribution) • Support compensation planning, territory design, and performance tracking • Create the RevOps roadmap and prioritize initiatives based on business impact • Lay the foundation for future team growth (hiring, tooling, processes) • Bring structure to a fast-moving, sometimes ambiguous environment