Role Description We are looking for an analytical, automation-driven, and technically versatile professional who thrives at the intersection of AI systems, workflow automation, and customer operations. The AI Automation Engineer combines deep technical expertise in LLM-powered agents and REST API integration with a clear understanding of customer service workflows — building intelligent systems that transform how support operates at scale. The ideal candidate moves fluidly between designing a multi-agent architecture, building an N8N automation workflow, iterating on an LLM prompt, and integrating elements like API calls in data pipelines — all while keeping the end-user experience and operational excellence at heart. They take full ownership of projects, document as they go, and know how to unblock themselves. Main Responsibilities - AI Agent & Automation Development - Design and build multi-agent AI systems integrating LLMs for end-to-end customer-facing workflows: email triage, refund processing, escalation logic, voice bot interactions. - Develop and maintain N8N automation workflows. Mid knowledge of python and javascript are required for code node scripting. - Integrate voice AI platforms (e.g. Retell AI, ElevenLabs, ConnexAI, Vapi, BlindAI, etc.) with custom prompt logic for call bot behaviour, customer handling, and multi-step flows. - Classify and prioritize automation use cases based on business impact, technical complexity, and urgency. - Ensure every automated workflow reflects high-quality communication standards, SLA adherence, tone consistency, and operational resilience. - API Integration & Technical Analysis - Define, document, and test REST APIs for integration with CRMs, helpdesk platforms (Freshdesk), and internal systems across multiple product versions. - Perform initial technical assessments of integration issues by reviewing API responses, logs, configurations, and system outputs to detect errors or inconsistencies. - Build and manage comprehensive API test suites in Postman and N8N, covering edge cases and structured regression scenarios. - Collaborate with Development, Product, and QA teams to reproduce, diagnose, and escalate complex technical issues efficiently and with complete context. - Participate in regular syncs with technical leads to identify recurring automation gaps and drive process improvements. - LLM Prompt Engineering & Structured Outputs - Craft and iterate on LLM prompts for structured output generation — including JSON schema enforcement, multi-category classification, sentiment analysis, and application reference extraction. - Debug and improve AI pipeline outputs, addressing inconsistencies in model responses. - Apply knowledge of AI delegation and orchestration patterns to design reliable, scalable agent workflows. - Process & Knowledge Improvement - Identify recurring workflow gaps or automation opportunities and propose preventive or optimisation actions. - Contribute to internal technical documentation, API specs, runbooks, and workflow guides to improve team efficiency and knowledge sharing. - Support onboarding and upskilling of new team members on automation tools, AI systems, and integration patterns. - Collaborate with cross-functional teams on initiatives that enhance the customer experience and streamline operational workflows. Qualifications - Minimum 2 years of experience in AI automation engineering, backend integration, or technical roles in digital or SaaS environments. - Proven experience building and maintaining automation workflows in N8N or equivalent platforms (Zapier, Make, etc.). - Hands-on experience working with REST APIs — design, integration, testing, and documentation. Building APIs is a plus. - Nice to have: Background in Customer Service or Support operations is a plus, providing valuable context for automation design. Technical Knowledge - Deep understanding of REST API design principles — HTTP semantics (GET, POST, PUT, PATCH), status codes, request/response structuring, and versioning. - Proficiency with N8N: webhook debugging, dynamic base URL configuration and AI node integration. - Experience with ZenDesk, HelpScout, Freshdesk or LiveAgent CRM platforms, and customer support tooling for API integration. - Strong expertise in prompt engineering and Generative AI (LLMs), including developer-level experience with Claude (Sonnet, Opus), GPT, and similar models. - Proficiency with Postman for API testing, test suite management, and environment configuration. - Familiarity with voice AI platforms such as Vapi, Bland AI, ElevenLabs, ConnexAI, Retell AI or equivalent for call AI Agent development. - Solid understanding of JSON data structures, API response parsing, and structured output validation. - Working knowledge of JavaScript and Python. - Nice to have: Familiarity with multi-agent orchestration frameworks (LangGraph, CrewAI, AutoGen) or academic interest in AI delegation patterns. Skills - Strong analytical and problem-solving abilities, with a structured, detail-oriented approach to debugging automation pipelines and integration issues. - Excellent written and verbal communication skills in English (advanced level, interviews will be made in full English); Spanish is a plus but not mandatory. - Proven ability to work autonomously while maintaining close collaboration with cross-functional teams — technical leads, product managers, and support operations. - Organised, accountable, and adaptable — able to manage multiple parallel automation projects effectively in a fast-paced environment. - Curious and self-driven, with a genuine interest in pushing the boundaries of what AI systems can automate. Benefits - Competitive salary, full-time permanent contract, and top-tier private health insurance (including dental and psychological services). - 25 days of vacation plus your birthday off, with flexible vacation options—no blackout days! - Flexible start and end times and the option of working full remote or from our Barcelona office. - Enjoy free Friday afternoons with a 7-hour workday, plus a 35-hour workweek in July and August. - If you wish to come, in our office in Barcelona you’ll find it complete with free coffee, fresh fruit, snacks, a game room, and a rooftop terrace with stunning Mediterranean views. - Additional benefits include ticket restaurant and nursery vouchers, paid directly from your gross salary. Equal Employment Opportunity Employer Leadtech is an Equal Employment Opportunity (EEO) Employer, which means we encourage applications from people with different backgrounds, interests, and personal circumstances. Our team welcomes applicants regardless of their race, gender, age, religion, nationality, sexual orientation, and/or disabilities. All we need is your high energy, skills, and willingness to be part of a great project! Location You'll have the flexibility to choose whether you'd like to come to the office every day, from time to time, or work fully remote. We want you to find the best combination for you. If you prefer to be surrounded with amazing people, our exceptional office is in Barcelona's Blue Building, located right on the city's seafront. Besides our stunning views, you'll enjoy our office perks such as free fruit, snacks, and coffee and you'll also be able to take part in our Mario Kart and table tennis competitions.

Role Description We need an English-fluent QA Lead, based in Latin America, available to work remotely. We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills. - Lead the QA team - share knowledge, best practices, standards & expectations, processes, and testing methodologies. - Collaborate closely with the development team to understand game features, mechanics, and technical aspects to ensure effective testing strategies. - Develop comprehensive test plans and test cases for various game components, including gameplay mechanics, network interactions, UI/UX, audio, and visual elements. - Execute manual tests to identify bugs, glitches, and other issues in the game's functionality and user interface. - Verify multiplayer gameplay functionalities, including matchmaking, server interactions, player synchronization, and data consistency. - Perform compatibility testing across different mobile devices, operating systems, and screen resolutions. - Monitor and track reported issues using bug tracking systems, and ensure timely and accurate communication of bug reports to the development team. - Work closely with developers to reproduce, isolate, and debug issues, providing clear and detailed information for efficient resolution. - Perform regression testing to ensure that previously identified issues have been successfully fixed without introducing new problems. - Participate in the design and execution of performance and stress testing to evaluate the game's stability under various conditions. - Contribute to continuous improvement efforts by providing feedback on gameplay, user interface, and overall user experience. Qualifications - Proven experience in both technical and manual QA testing of location-based mobile applications. (Multiplayer Testing experience preferred.) - Understanding of mobile game development processes, multiplayer networking, and gameplay mechanics. - Proficiency in using bug tracking and test case management tools. - Familiarity with mobile device specifications, operating systems, and working knowledge of the impact that OS versions + device variations may play in application development, performance, and testing. - Ability to work effectively both as an individual contributor, and as a team leader. - Strong English communication skills to articulate issues clearly and concisely to the development team. - Knowledge of automated testing tools and scripting languages is a plus. - Previous experience with game development, scripting, or programming is a bonus. - Ability to lead complex technical investigations where problem-solving skills and attention to detail will be determinative of success. - Bachelor's degree in Computer Science, Game Development, or related field, or equivalent practical experience. (Preferred but not required) Requirements - The Salary range offered for this position varies from (USD) $3,500 - $4,000 per month, depending on seniority and skillset. - This position is for an independent contractor, through a payroll platform. - The talent will work REMOTELY allocated at our client. Benefits - Application review/approval - Screening interview with GoFasti's team - We build and send your profile to our client - Profile review/approval by client - Interview with the client - Hiring and onboarding.

Role Description As a Quality Engineer at Capgemini, you will execute functional testing activities and support quality assurance efforts across projects. You will apply foundational testing knowledge to ensure software meets business requirements while collaborating within Agile teams. - Needs knowledge of STLC processes and testing methodologies and exposure to Agile/Scrum environments - Assist in maintaining test documentation and ensuring traceability - Contribute to quality improvements and adherence to testing standards Qualifications - 2+ years of experience in Functional Testing - Strong understanding of the Software Testing Life Cycle (STLC), including test planning, execution, defect management, and test processes - Hands-on experience with JIRA or similar defect tracking tools - Experience with test automation tools is desirable - Good communication and collaboration skills Benefits - Exposure to top global companies working with Capgemini (145 of the Fortune 500 companies) - Internal annual global tech challenges to showcase your skills and help address world issues - Volunteering activities during Impact Together Week to build a sustainable & inclusive future Requirements - This role can be working from any state of Mexico

Role Description Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute solutions to work-related challenges, all within an environment that values expertise in Katalon Studio. Embrace this chance to grow and make a meaningful impact in a supportive and dynamic setting. - Collaborate with application and business process architects to translate user and system requirements into detailed design specifications. - Develop system specifications and interfaces for complex components to ensure seamless integration and functionality. - Provide primary support for the installation of application releases into production environments. - Design and code applications adhering to functional and technical programming standards. - Create comprehensive operational documentation to support application use and maintenance. - Offer application and technical support as needed to maintain system performance and reliability. Qualifications - Expert proficiency in Katalon Studio. - Expert proficiency in Automated Testing. - A minimum of 1 year of experience in relevant related skills. - Bachelor's Degree in relevant field of studies. Requirements - Advanced proficiency in Artificial Intelligence (AI). - Intermediate proficiency in Agile Testing. - Advanced proficiency in Software Quality Assurance. - Intermediate proficiency in Test Automation Frameworks. - Beginner proficiency in Continuous Integration and Continuous Deployment. Company Description Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.