Role Description Conduct discovery investigations relating to legal proceedings, potential liability issues, claims, and personnel matters for those members of the insurance pools administered. - Receive investigation assignments from PLP Assistant, Director of Investigations, Contract Attorneys, Claim Adjustors, and/or Pre-Litigation Director. - Coordinate investigations with client point of contact and communicate regularly with them during the investigation. - Travel throughout Washington State in your personal vehicle. - Required to engage in overnight travel throughout the week as necessary. - Interview complaints, subjects, witnesses, and potential witnesses. - Locate missing or hard to find people and information. - Maintain liaisons with outside agencies and organizations to ease the access of information. - Manage the investigation/case until closing. - Update Pre-Litigation Director, Claims Adjusters, and Director of Investigations on challenges and progress of investigations. - Gather reports and documents relating to claims or Pre-Litigation issues. - Confer with claim supervisors relating to evaluation of reports and investigations assembled by outside investigative agencies. - Assemble investigation notes and documents clearly and concisely describing the information discovered during the investigation. - Draft Investigation reports, review for accuracy, and submit for attorney review in a timely manner. - Attend Investigation, PLP, and All-Teammate Meetings on a regular basis. - Other duties as assigned. Qualifications - High school diploma or GED required. - Possess valid WA State Driver’s License. - Overnight and extensive travel required. - At least 2 years’ experience of conducting thorough discovery investigations. - Computer skills required. - Obtain and maintain a current Washington State Private Investigators License. - Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter. - Maintenance of minimum acceptable insurance coverages are requirements of this position. Requirements - Must be self-motivated, willing and able to work with minimal supervision to meet the needs of our clients and Clear Risk. - Must have basic knowledge of the Criminal Justice system, as well as basic knowledge relating to Civil Law proceedings. - Must possess a working knowledge of School and Employment Law. - Must possess strong interviewing skills of child and adult complainants, witnesses, and subjects. - Must be able to efficiently work with Microsoft Office products and other online programs. - Must be articulate and able to draft comprehensive reports relating to the relevant allegations. - Be flexible enough to be reassigned to additional duties, as deemed necessary by management or in the event of an emergency. - Excellent oral and written communication skills and the ability to work unsupervised or in teams. - Possess a positive attitude, strong interpersonal skills, organizational skills, and computer skills. - Professional office dress is mandatory. Must present oneself in a professional manner, including personal hygiene and appearance. - Regular attendance is essential and expected for the effective operation of the company. Benefits - Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance. - Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement. - Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services. - Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Pay Range 75,000.00 - 90,000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Company Description As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.

• Proactive outreach to inactive customers; • Identifying reasons for churn and taking action to reverse it; • Liaising with internal teams to resolve issues; • Reinforcing the account's value proposition and benefits; • Logging interactions and generating insights; • Following up with reactivated customers.

• Strengthening margin governance through disciplined price–cost–margin analysis across tests, services and study types • Enhancing pricing processes by building scalable frameworks, catalogues and documentation that reduce key-person dependency • Driving continuous improvement by identifying margin leakage, outdated pricing and structural inefficiencies • Shaping best practices in pricing analytics and profitability management across Cerba's global service portfolio • Own and continuously improve price–cost–margin analyses across tests, services and study types • Build and maintain cost models reflecting laboratory operations, partner labs and service delivery models • Support pricing of new deals, renewals and change orders, including deal economics and sensitivity analyses • Own pricing catalogue maintenance across regions, services and delivery models, including inflation recovery and periodic repricing • Monitor and analyse discounts, preparing recommendations in line with governance policies • Develop and maintain pricing and margin KPIs, dashboards and recurring reports for Pricing, Finance and Commercial teams • Support SAP, O2C and pricing tool implementation, ensuring pricing logic is correctly captured • Act as the institutional memory of pricing, maintaining models, documentation and assumptions over time

Develop detailed cost models for government proposals, ensure compliance with relevant regulations, analyze historical cost data to inform pricing strategies, and prepare supporting documentation for proposal submissions.