• Build and mature end-to-end client delivery capabilities spanning data engineering, analytics, BI, AI/ML, and cloud platforms. • Establish scalable delivery frameworks, governance models, and quality standards to manage scope, milestones, and outcomes across multiple workstreams. • Define and execute capability roadmap by designing repeatable processes, enabling performance measurement frameworks, and embedding continuous improvement mechanisms to systematically mature organizational delivery capabilities. • Shape delivery approaches and solution blueprints in partnership with technical and consulting teams. • Ensure solutions are scalable, secure, and aligned to client business realities. • Act as the bridge between business intent and technical execution. • Drive accountability, performance standards, and continuous improvement. • Serve as the primary client-facing delivery leader. • Manage governance forums, status reporting, and executive communications. • Proactively identify and resolve risks, issues, and dependencies. • Support pre-sales, proposals, and solutioning with delivery and execution inputs. • Contribute to internal playbooks, accelerators, and delivery frameworks. • Help mature EXL’s delivery excellence and capability depth.

• Lead clinical excellence and innovation for a rapidly growing nationwide hearing healthcare organization • Establish and maintain clinical standards across a national network • Develop and scale a comprehensive teleaudiology model • Oversee the organization's teleaudiology department, professional development initiatives, and sales training teams • Ensure alignment between clinical excellence, patient outcomes, operational efficiency, and business growth • Serve as a key thought leader within the organization • Partner closely with executive leadership to shape the future of hybrid hearing healthcare delivery

Description and Requirements The Team You Will Join Join MetLife's Global Technology and Operations (GTO) team, where what you build truly matters. Here, innovation and collaboration drive everything we do- from developing best-in-class digital solutions to safeguarding customer and employee data. Whether you're transforming insights into customer-first strategies, advocating for people in life's most important moments, or simplifying how we serve millions worldwide, your expertise makes a lasting impact. We bring MetLife's purpose to life, shaping a more confident future. Let's build it together. The Opportunity The AVP, Business Controls - Global Business Solutions is responsible for the development and ongoing execution of managing GBS risk and control activities globally . The AVP will oversee the measurement and monitoring of risk within Global Shared Services, Global Vendor Management & Procurement, Global Resilience, and Enterprise Change. This is an exciting opportunity to strengthen the level of risk rigor in GBS and the view of the evolving risk and control landscape. Location Related Note that while this role is virtual, there is a strong preference for this position to be located near a local East coast MetLife office such as Cary, NC, Tampa, FL, Warwick, RI, Bridgewater, NJ, Whippany, NJ, or New York, NY. Key Responsibilities - Lead and oversee the management of risk by partnering with GBS leaders and their teams to support a culture of risk identification, escalation and timely mitigation of non-financial risks - Drive 1st line of defense established best practices in risk management across Global Shared Services, Global Vendor Management & Procurement, Global Resilience, and Enterprise Change - Serve as a risk subject matter expert by guiding GBS on risk rigor and execution of risk activities, including non-financial risk assessments, control environment reviews, risk-based control testing, issues management, and KPI/KRI development - Ensure that metrics, reporting, and analytics are developed and executed in a robust and accurate manner and shared with the right levels of leadership in support of risk governance committees Required Qualifications - 10+ years of experience, including a mix of 1st or 2nd line of defense risk management and third-party/vendor risk management, preferably in insurance and/or financial services - Prior experience directly supporting a VP/Executive level leader, including preparing senior management reporting - Experience managing/leading the execution of a multi-faceted risk program, including risk assessment and other risk activities - Experience driving risk practices in an offshore service model - Demonstrated experience in applying AI tools as part of process improvement/solutions - Able to demonstrate AI fluency, including the ability to effectively use, evaluate, and responsibly apply AI tools to enhance decision-making, efficiency, and work quality. - Note that this role may require annual travel to India. Preferred Qualifications - Experience working with GRC technology, preferably OpenPages - Ability to work independently with flexibility and focus in an agile environment - 10+ years of relevant work experience, including proven success in planning, governance, and execution in positions of similar scope and complexity The expected salary range for this position is $164,200 - $218,900 This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

• Establish and lead cross-functional teams in concept and execution of marketing activities • Monitor and manage assigned activities to ensure timely delivery of the highest-quality products and services • Foster and develop collaboration between departments • Serve as primary client contact for assigned accounts • Develop and nurture client relationships