• Be a technical specialist on GPU and networking products, directly supporting manufacturing, quality, and failure analysis teams to improve product reliability and yield. • Actively establish and nurture technical relationships with internal engineering teams, manufacturing partners, and quality teams. • Identify system failure modes, manufacturing risks, and product requirements to drive corrective actions and design/process improvements. • Frequent on-site presence in labs or manufacturing sites to diagnose, reproduce, and resolve hardware and system-level failures. • Support the product lifecycle from NPI (New Product Introduction) through high-volume manufacturing and field returns, ensuring quality, reliability, and continuous improvement. • Develop failure analysis methodologies, test plans, and diagnostic tools for hardware validation. • Provide technical training and documentation to manufacturing, test, and quality teams on failure modes and debugging techniques. • Establish strong communication channels and collaborative relationships with cross-functional teams (design, validation, manufacturing, and quality) to drive issue resolution, root cause determination, and corrective actions.

• Identify and understand true customer needs, delivering highly customized VFD (Variable Frequency Drive) and Motor application solutions that meet both technical requirements and commercial goals. • Coach and mentor other Application Engineering team members. • Communicate and present solutions clearly and effectively to diverse audiences. • Collaborate with internal stakeholders (sales, feeder manufacturers, quotation teams, etc.) to maximize impact and influence during the sales phase. • Position the organization as the regional knowledge hub for ABB Motion High Power Division products and their applications. • Share expertise by training internal teams, external partners, and channel representatives.

• Serve as the primary technical point of contact for strategic customers, providing deep application support for Aries, Scorpio, and Leo product families • Drive board design reviews, schematic reviews, and system-level debug sessions with customer hardware and system development teams • Deliver technical presentations, training sessions, and product demonstrations tailored to customer architectures and use cases • Lead hands-on debug of PCIe, Ethernet, and CXL/DDR memory connectivity issues in customer server and rack-scale platforms • Collaborate with internal silicon, firmware, and applications engineering teams to resolve field issues and drive root cause analysis • Develop and maintain application notes, reference designs, and technical collateral based on field learnings • Capture and communicate customer requirements, competitive insights, and system architecture trends to product management and engineering • Represent the voice of the customer in internal roadmap discussions, helping shape next-generation connectivity solutions • Identify new use cases and expansion opportunities within existing accounts.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, microservice performance, web hosting, telephony and network technologies, and containerized applications. • Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication via email and our support portal. • Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution and feedback. • Create and maintain comprehensive documentation, FAQs, and knowledge base articles to empower both customers and internal teams. • Replicate customer environments and issues to identify root causes and verify solutions. • Develop deep product knowledge, understanding architecture, functionality, and common use cases. • Identify recurring issues and contribute to process enhancements that improve the customer support experience and product quality. • Participate in a rotational on-call schedule for urgent issues outside regular business hours.