Location: Remote: California. Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $17-$20 USD per hour Shift: 5 days @ 8 hours Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Customer Service Agent 1 Provides customers with courteous customer service in person or over the phone. Assists in educating our customers on the full capabilities of our fiber optic services and troubleshoots when necessary. Strives to retain present customers and develops new business by extending professional and efficient service to serve customers’ needs.

• Own the end-to-end architecture of the AI-assisted access model. • Partner with data and security teams to validate signal quality and model outcomes. • Establish clear APIs and automation workflows for continuous access evaluation and lifecycle management. • Embed auditability, explainability, and policy enforcement into the platform by design. • Function as a technical authority and mentor for junior engineers, driving engineering best practices and influencing cross-team alignment.

• Create and evolve developer documentation for Plaid’s APIs – writing new content, and improving clarity, accuracy, and usability of existing content. • Design and build sample applications, demos, and tutorial videos that demonstrate the benefits of integrating with Plaid’s APIs and the best practices to use during integrations. • Improve and maintain developer-facing resources, including the Postman collection, documentation website, and other assets. • Serve as the developer’s advocate, working with our developer community and translating external developer needs into actionable product and documentation insights for internal teams. • Collaborate cross-functionally with Product, Engineering, Design, and Marketing to ensure Plaid delivers a best-in-class developer experience and to build solutions that engage, activate, and onboard new developers at scale.

• Architect and build tools for Coinme's ecosystem • Develop high-performance React applications with TypeScript and Redux • Work with Node.js/NestJS to develop and optimize API services • Build reusable component libraries with advanced theming capabilities • Collaborate with Product and Design teams to translate needs into technical solutions • Design and deliver scalable, resilient, and secure web applications • Implement CI/CD pipelines incorporating unit testing and static analysis tools • Build secure solutions compliant with industry best practices and regulatory requirements