• Lead and manage a client services team across an $8m+ revenue account group, ensuring delivery against client growth objectives, budgets, and timelines • Establish and maintain strong relationships with key client leadership, decision-makers, and influencers within client organizations, as well as internal and external partners • Develop and implement strategic plans for account growth and retention, identifying new opportunities and areas for improvement • Provide strategic guidance and direction to clients based on their goals, needs, and challenges, presenting creative and effective solutions that drive measurable results • Lead teams to deliver a vision of account opportunity and performance, using data and insights to optimize campaigns and demonstrate value and ROI • Define and elevate quality standards and best practices across all global team activities • Drive collaboration and shared best practices within client services and across the agency • Resolve issues or conflicts as they arise, ensuring client satisfaction and retention • Contribute to the overall vision and direction of the agency, including participation in new business development and pitching • Other duties as assigned

• Achieve annual new revenue objectives through consultative sales to new clients and expansion of service lines to existing clients • Develop a Personal Development Plan annually outlining personal and professional goals for upcoming year • Build an active pipeline of qualified prospects, generating leads from personal contacts, external centers of influence, client referrals, CBIZ associates, and CBIZ marketing sources • Document activity, notes, and prospect data in appropriate CBIZ systems • Develop and present recommendations to clients based upon consultative selling approach • Appropriately close for new business, documenting won and lost opportunities and reasons • Seamlessly transition sold clients to designated client service team • Serve as client's valued advisor; building a strategic and personal relationship with key client decision makers • As appropriate, work with client service team to serve client and retain business • Communicate with leadership, providing field input on market trends, competitor analysis, and other business intelligence • Identify, initiate, and support cross serving leads to other CBIZ business developers • Responsible for meeting annual sales goals if applicable to position • Additional responsibilities as assigned

• Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity. • Develop and execute creative networking and outreach strategies to attract new consignors, reactivate lapsed consignor relationships, and generate repeat business. • Proactively build pipeline by sourcing new leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors. • Consistently meet or exceed monthly quotas by driving new business growth, reactivation results, and key performance metrics that contribute to overall revenue growth. • Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement, while building meaningful client relationships that extend beyond convenience and transactional service. • Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process. • Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns. • Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers. • Spend the majority of time, over 70%, in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.

• Own and drive the full new-business sales cycle: prospecting, discovery, solution positioning, negotiation, and close. • Target, engage, and convert Commercial accounts (<$1.5B in revenue) across: Finance (banking, fintech, insurance), Technology, Manufacturing. • Build and maintain a healthy pipeline through high-activity outbound prospecting, partner collaboration, events, and networking. • Deliver compelling presentations and demos that articulate OPSWAT’s value, how protecting files and devices reduces risk, increases operational resilience, and improves compliance. • Develop territory strategies to penetrate new organizations, expand engagement, and accelerate revenue. • Develop account strategies to grow business in existing accounts by building consensus up the ladder and across business units. • Collaborate with Marketing on vertical campaigns, demand generation, and targeted industry events. • Partner with Sales Engineering, Product, and Customer Success to position the right solutions, ensure smooth post-sales handoff, and maximize long-term customer value. • Maintain accurate forecasting and pipeline management in CRM. • Represent OPSWAT at industry events, conferences, and regional forums. • Stay ahead of cybersecurity trends, competitor offerings, and regulatory changes impacting target industries.