Role Description The Education Program Manager – Patient Financial Access & Front-End Revenue Cycle is responsible for the design, development, and deployment of comprehensive training programs while supporting informatics-driven workflow alignment across patient access and front-end revenue cycle operations at Deaconess Health System. This role ensures that scheduling, referral intake, registration, prior authorization, and financial counseling teams are fully trained, workflow-ready, and system-proficient to support efficient patient onboarding and revenue integrity from first contact through treatment initiation. The position serves as a key bridge between revenue cycle operations, clinical and administrative leadership, Epic informatics teams, and education functions, translating complex workflows into standardized system design, training programs, and adoption strategies. Qualifications - Bachelor’s degree in Healthcare Administration, Business, Education, Health Informatics, or related field (or equivalent experience). - Experience in instructional design, healthcare training, or revenue cycle education. - Experience in patient access, scheduling, registration, or front-end revenue cycle operations. - Experience in healthcare informatics, workflow optimization, or EHR implementation environments. - Strong understanding of revenue cycle workflows and patient access processes. - Ability to translate complex operational workflows into training content and system-aligned processes. - Experience supporting healthcare implementations, go-lives, or large-scale operational transformations. - Monthly travel may be required, approximately 25% of the time. - Epic Cadence, Prelude, and/or eMPA experience strongly preferred. - Oncology access workflow experience strongly preferred. - Experience in large health systems or integrated delivery networks. - Prior experience supporting enterprise revenue cycle transformation initiatives. - Experience with simulation-based learning or competency-based education models. - Strong familiarity with end-to-end patient access operations. Requirements - Design and develop comprehensive, role-based training programs for patient access and revenue cycle teams. - Create curriculum, course materials, simulations, job aids, and competency validation tools aligned to front-end revenue cycle workflows. - Translate scheduling, registration, referral, authorization, and financial clearance workflows into structured training content. - Validate training materials against Epic system build (Cadence, Prelude, eMPA, and related modules) and operational workflows. - Ensure alignment between clinical, operational, and revenue cycle processes where workflows intersect. - Partner with patient access leaders, revenue cycle teams, finance, and Epic/IS analysts to document, assess, and optimize workflows. - Serve as a liaison between operational users and Epic/IT teams to ensure accurate system representation of workflows. - Participate in workflow design sessions, validation exercises, and user acceptance testing. - Identify gaps between current-state and future-state workflows and recommend process and system improvements. - Support standardization of scheduling, intake, registration, authorization, and financial clearance workflows across the organization. - Design and deploy structured, role-based training programs for various workflows including Scheduling (Epic Cadence), Referral Intake & New Patient Coordination (CERM workflows), Registration (Epic Prelude), Prior Authorization (eMPA), and Financial Counseling and Patient Financial Access teams. - Incorporate multiple learning modalities including Epic system workflow training, policy and procedure education, tool and system utilization training, and simulation-based learning and scenario practice. - Collaborate with patient access leadership, revenue cycle operations, finance teams, and Epic partners to align workflows, system build, and education strategy. - Facilitate cross-functional working sessions to ensure shared understanding and consistent adoption of standardized processes. - Support change management initiatives to reinforce best practices, improve consistency, and strengthen revenue integrity. - Act as a key partner in aligning operational performance goals with training and system optimization efforts. - Manage enrollment, course assignment, tracking, and completion reporting within the LMS. - Monitor training compliance, competency validation, and organizational readiness metrics. - Support development of dashboards and reporting tools to provide visibility into training progress and readiness. - Support go-live readiness planning, including training completion tracking and workflow validation activities. - Provide go-live support, including issue identification, triage, and coordination with operational and IT teams. - Participate in post-go-live stabilization efforts through March 2027, addressing workflow gaps, training needs, and system adoption challenges. - Support rapid iteration of training content based on operational feedback and evolving workflows. Benefits - Competitive salary and benefits package. - Opportunity to work in a collaborative and innovative environment. - Professional development opportunities to advance your career. - Flexible work arrangements to promote work-life balance.

Role Description This role is contingent upon a contract award. ICF is seeking an experienced Program Manager / Task Order Lead to lead delivery of a complex federal technology and data services program. This role will be responsible for integrated execution across ICF, subcontractors, and delivery partners, with accountability for cost, schedule, staffing, risk, governance, deliverables, client engagement, and overall task order performance. The ideal candidate has demonstrated experience managing complex federal IT programs that include: - Cloud platforms - SaaS environments - Cybersecurity - Data services - Product delivery - Service operations - Executive-level reporting This role requires disciplined program management, strong stakeholder management, clear communication, and the ability to operate in a fast-paced environment with evolving priorities and multiple technical workstreams. Job Location: This position is remote within the United States. Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections. Qualifications - Bachelor’s degree - Active Project Management Professional (PMP) certification - 10+ years of experience managing federal technology, digital services, data, cybersecurity, or enterprise IT programs - 8+ years of experience serving as a Program Manager, Task Order Lead, Delivery Executive, or equivalent lead role on federal contracts or task orders - 5+ years of experience managing programs with multiple technical workstreams, including cloud, SaaS platforms, application delivery, cybersecurity, data, service desk, or infrastructure operations - 5+ years of experience managing subcontractors, vendors, or partner delivery teams in a federal contracting environment - 5+ years of experience managing cost, schedule, staffing, risk, issue, action item, deliverable, and performance reporting for federal programs - 3+ years of experience leading executive-level client governance forums, status reviews, program management reviews, or portfolio reviews - U.S. Citizenship required due to federal contract requirements - Ability to obtain and maintain a federal public trust clearance or equivalent client-required background investigation - Candidate must reside in the US, be authorized to work in the US, and work must be performed in the US Requirements - Experience managing federal IT programs in HHS, NIH, FDA, CMS, CDC, or other health-focused federal environments - Experience managing programs involving cloud modernization, SaaS adoption, Zero Trust, DevSecOps, cybersecurity governance, data analytics, or AI-enabled capabilities - Experience supporting programs with formal RMF, ATO, POA&M, FISMA, NIST 800-53, or continuous monitoring requirements - Experience using real-time dashboards and data-driven program management approaches to manage performance, risk, financials, staffing, and delivery outcomes - Experience coordinating with independent verification and validation teams, security assessors, or external oversight stakeholders - Experience leading transition-in activities from incumbent contractors, including staffing, knowledge transfer, documentation review, access provisioning, and operational stabilization - ITIL Foundation, FAC-P/PM, Agile, SAFe, Scrum Master, cloud, security, or data certification Benefits - ICF is a global advisory and technology services provider - We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges - We are an equal opportunity employer - Reasonable Accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs - Pay Range: $131,256.00 - $223,134.00 based on full-time employment

• Responsible for leading implementation programs of low to medium complexity, multi-service line solutions for DS customers in North America • Manages a matrixed project team such as Engineering, Implementations, Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance • Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations • Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting • Creates and manages the project schedule by integrating individual workstreams and customer schedules into an overall plan • Manages the identification and coordination of dependent tasks and conflicting priorities • Develops and manages weekly status reports and issue logs • Utilizes reporting tools to measure and communicate progress, quality, and compliance • Manages customers through a system Change Control process including level of effort analysis and change implementation • Ensures internal stakeholder requirements are met including performance, quality, and financial goals • Analyzes and resolves issues • Escalates issues to senior management when required • Responsible for planning and delivering a successful program and seamlessly transitioning the customer to operations, support, and Customer Success with established escalation procedures • Supports and promotes Iron Mountain core values.

• Independently manages key aspects of APHL’s respiratory disease work, including maintaining relationships with major funders and partner organizations. • Provides a strong voice for laboratory issues by representing the interests of member laboratories to federal and organizational partners. • Utilizing advanced knowledge and experience in infectious diseases and laboratory science to represent the organization in external initiatives, advisory committees, and meetings, facilitating member participation in the same. • Successfully selecting and managing contractors and consultants. • Facilitating transfer of technology to member laboratories related to respiratory and vaccine preventable disease testing. • Analyzes and creates reports from survey data. • Developing policy statements, model practices, or guidance on laboratory practice, as needs dictate. • Leading the development of workshops and other training opportunities related to respiratory disease testing activities as needed by member laboratories.