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Service Delivery Manager / Project Manager
Location
South Africa
Posted
19 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Service Delivery Manager / Project Manager
Creative Sourcing
Role Description We are seeking a Service Delivery Manager with a strong Network Engineering background to support customer engagements, pre-sales activities, and service delivery development within the Middle East & Africa Regions. The primary focus of the role is service delivery ownership and coordination, ensuring that customer engagements are well-structured, deliverable, and aligned with business objectives. A solid technical foundation in network engineering is mandatory as the role requires the ability to understand, challenge, and shape technical solutions, particularly during early customer discussions and pre-sales activities. This is a hands-on delivery-oriented role, not a pure Project Manager nor a pure Network Engineer, but a balanced profile combining: - Delivery ownership - Technical credibility - Commercial awareness Qualifications - 5–8 years of experience, including proven experience in Service Delivery, Project Management, or Service Coordination roles - Previous hands-on experience as a Network Engineer (mandatory) - Strong understanding of: - Network lifecycle (design, deployment, migration, validation) - Optical transport / networking environments (DWDM, L0/L1, etc.) Requirements - Act as the primary point of contact for service delivery, ensuring alignment between customer expectations and internal delivery capabilities - Coordinate all aspects of service delivery, including: - Scope definition - Resource coordination (engineering, partners, internal teams) - Planning and execution follow-ups - Ensure delivery is executed in line with agreed scope, with controlled risk & with awareness of cost and efficiency - Provide clear visibility and communication to both customers and internal stakeholders - Support service presales activities by contributing delivery and technical perspectives - Participate in customer discussions to validate feasibility of proposed solutions and define a realistic scope and delivery approach - Contribute to proposals by ensuring alignment between customer expectations, technical feasibility, and delivery model & constraints - Provide project/service delivery input to RFx responses when required - Use Network Engineering experience to understand and challenge proposed technical solutions and ensure they are deliverable, scalable, and efficient - Act as a bridge between engineering teams (Network Engineers, SMEs), delivery, and customer teams - For smaller engagements, may directly support or perform limited technical activities where appropriate - Demonstrate understanding of effort estimation, cost drivers, and delivery risks - Monitor and control delivery against scope, budget expectations, and resource usage - Contribute to commercially sound decisions during presales and delivery phases - Help ensure delivery contributes positively to business objectives and margins Benefits - Fully remote role based in South Africa - Daily collaboration with teams based in Europe - High level of autonomy and accountability - Ability to work across time zones and cultures - Strong communication and self-management skills Company Description
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