Omnigo Software LLC

Role Description This position is responsible for managing all phases of the proposal development process including requirements review, interpreting and planning of new business opportunities including, but not limited to, government and commercial requests for proposals (RFPs), requests for quotes (RFQs), requests for information (RFIs) under managerial direction. This position will be a contributing participant in strategic sales meetings, collecting information, writing proposals within specified formats, and ensuring that all requirements of the proposal process are completed with the goal of tailoring information to the client while having our company’s best interest in mind. Assignments are deadline-driven so candidates must be able to set priorities, take ownership of their work, handle multiple projects simultaneously, demonstrate time management, and provide a consistent level of quality and accuracy in the fast-paced, high-pressure environment of a software solutions business. The ability to meet deadlines, strong writing skills, a commitment to teamwork, and detailed follow-through, will be key to success in this role. Experience with RFP automation software is preferred. - Coordinate, organize, and write high-quality proposals in conformance with solicitation requirements and other established guidelines ensuring that the company’s technical solution is clearly communicated in a persuasive business proposal. - Manage all phases of the proposal process, including finding new RFP opportunities, assessing requirements, leading bid/no-bid meetings, proposal strategy planning, leading RFP Response Kickoff, managing team member assignments, content writing and development, internal review, production, and post RFP submission follow-up. - Ensure all required compliance and regulatory restrictions are met. - Assemble the final text, graphics, exhibits and supporting documents into an attractive package for a client. - Lead development, collection, and review of clarifying questions to be submitted to the customer based on RFP requirements. - Convert technical data and other complex software concepts into easily understandable content. - Proofread and edit proposals to ensure accuracy, exceptional grammar, clarity, and focus. - Create professionally formatted documents and presentations, incorporating text, tables, charts, graphics, and diagrams. - Collect and document business project data from SMEs and various departments including sales, operations, and finance departments, and through independent research. - Follow up with team members to get feedback and revisions and ensure that the proposal development stays on schedule. - Monitor RFx for amendments and extensions that could impact schedule and requirements. - Maintain all draft and final RFP back-up documentation. - Communicate effectively with leadership and staff throughout the entire lifecycle of the proposal, both pre- and post-RFP. - Provide a quality assurance check for all required document deliverables. - Track and report annual proposal win/non-win information to help evaluate the performance of our business development proposal process. - Maintain a library of document templates to standardize and streamline proposal creation. - Manage the RFP content library within Loopio. - Research and stay abreast of relevant industry statistics and data. - Support other writing, editing, and marketing projects as needed. - Assist sellers with leads, opportunities, and upcoming RFPs from RFP services such as GovWin or Bidnet. - Coach and train the overall team on RFP response best practices. - Work independently, multi-task with minimal supervision to manage the assigned team members so they adhere to deadlines and quality standards. Qualifications - Bachelor’s degree in English, Journalism, Communications, Marketing, or a related field. - Minimum 5 years of relevant experience in proposal management, technical writing and responding to RFPs. - Familiarity or prior experience in the public sector is highly desirable. - Knowledge and experience using Salesforce. - Experience with Loopio, RFPio, or other RFP automation software. - Experience locating and vetting potential RFx opportunities in bid services such as GovWin or BidNet. - Extensive Microsoft Word and Excel experience as well as Adobe PDF editor and DocuSign. - Superior verbal communication/interpersonal skills. - Strong research, writing, proofing, formatting, and editing skills. - Excellent technical writing skills including grammar, spelling and punctuation. - Solid time management and multitasking skills, with the ability to manage various competing deadlines. - Strong comprehension, organization and prioritization skills required. - Rigorous attention to detail. - Experience with graphic design software a plus. - Establish and maintain the SharePoint collaboration site for each proposal and manage the final folder that needs to be added to the Sharepoint to include the original RFx Docs and the final response. - Knowledge of the best proposal-writing practices in the industry and the ability to implement them. - Ability to work seamlessly with cross-functional, remote team members. Company Description This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Role Description The Application Support Analyst position is a client-centric role, dedicated to providing comprehensive support and resolving challenges related to a diverse range of technical issues. We are seeking a highly motivated individual who possesses a fervent passion for technology, coupled with an unwavering commitment to deepening their understanding of our product suite. The successful candidate will excel in a dynamic environment, offering solutions to complex customer issues, responding to inquiries about application functionalities, and overseeing the customization of reports and other technical services. This role requires the provision of exceptional customer service, ensuring client satisfaction and fostering positive relationships. - Direct engagement with clients to troubleshoot and resolve application-related issues that are of moderate complexity, including service disruptions, and to assist with application updates and maintenance operations. - Exercise discretion in the efficient resolution of issues to ensure client satisfaction, minimize downtime, and prevent budget overruns. - Appropriately field or escalate incoming queries to ensure rapid and effective resolution. - Gather comprehensive details to accurately categorize requests, facilitating the determination of the most effective resolution strategy. - Apply professional judgment in the analysis of issues, aiming to resolve hardware/software challenges via telephone support or determining the necessary level of maintenance to address the problem effectively. - Offer guidance on hardware specifications and basic software configurations, including instruction on fundamental features, user permissions, system configurations, and overall functionality. - Maintain open and continuous communication with clients, providing regular updates on the status of their issues until resolution. - Troubleshoot and resolve issues related to the maintenance and configuration of specific business applications and their supporting systems, including interfaces, databases, and other application components, both in cloud-based and on-premises environments. - Contribute to the after-hours on-call rotation, ensuring that critical support is available outside of standard business hours. Qualifications - High school diploma required; 2-to-4-year college degree preferred. Pertinent experience can be substituted for a degree. - Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive accurate documentation. - Demonstrated focus on customer service and satisfaction. - Ability to analyze and solve problems both individually and as a team. - Strong understanding of MS Windows Desktop and Server operating systems along with TCP/IP, routing, switching, firewalls, DNS and DHCP. - Positive and friendly demeanor. Requirements - EOE/M/F/Disabled/Vet - This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. - All qualified applicants will receive consideration for employment.

Role Description The Project Manager maintains and enhances relationships with existing clients, as well as developing relationships with prospective clients that are aligned with the Business Plan and Strategic Plan. S/he will have a demonstrable passion for exceeding client expectations by presenting and implementing the best solutions to meet their needs. The Project Manager will be called upon to help grow and provide mentorship to team members through on-the-job training, teaching, and developing during project work. - Extensive knowledge of project management standards, processes, procedures and guidelines - Supervising and managing multiple development projects concurrently - Ability to set clear expectations, manage team performance and build high morale among team members - Ability to interact effectively with executive level clients - Excellent analysis, problem-solving, team, conflict management and time management skills - Work with new customers to assist in deploying the Omnigo Software - Evaluate and make recommendations regarding use of software - Excellent verbal and written communication skills - Assist sales team during the sales process as needed - Respond to client requests. Customer advocate. - Customer Success/Happiness! Whatever it takes Qualifications - At least four (4) years of project management experience - Experience leading complex, corporate-wide projects, with experience managing diverse and complex technology projects - Mentoring or leadership experience - PMP certification is preferred - Experience in Public Safety or Security strongly preferred - Travel as needed Requirements - EOE/M/F/Disabled/Vet - This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. - All qualified applicants will receive consideration for employment.

Role Description The Customer Success team is responsible for the relationship between Omnigo and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention. The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the role that they’ll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other Omnigo business functions as needed. - Drive retention and growth for our customers by understanding their business needs and helping them succeed - Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement - Account owner for named accounts that will coordinate and facilitate across all business functions within the organization - Maintain data in Salesforce, including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns - Represent the voice of the customer to inform our sales process and product roadmap - Own renewals from quote to invoice, as well as upsells of existing products and services to grow their assigned book of business - Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales - Work with customers to develop a success plan that outlines how Omnigo adoption will address their needs both immediately and in the future - Enlist super fans to act as references, lead user groups, & participate in the community - Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars - Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account Qualifications - 2+ Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization - A passion for Customer Engagement and service mentality - Proven record of creating and maintaining business partnerships and relationships, “do-er” mentality with a hands-on, passionate, curious, empathetic approach, and the grit to get things done - Results-driven and proven ability to meet or exceed quotas - Experience with the annual renewal process is preferred - Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment - Excellent oral and written communication skills - Must be proficient in PowerPoint and comfortable presenting to all levels of an organization - Highly organized with the ability to work independently and be accountable for results with minimal supervision - Experience with Salesforce or a similar CRM tool and Gainsight or a similar Customer Success tool preferred - Gaming, Security and Surveillance or Public Safety experience welcomed - Approx. 25% travel for customer visits and conferences Benefits - EOE/M/F/Disabled/Vet - This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. - All qualified applicants will receive consideration for employment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Executive (AE) sells software business applications and solutions to new and existing customers for education, incident, detection, response, remediation, and security management. Responsibilities include: - Generate, develop, and close sales. - Manage accounts and ensure a maximized sales pipeline. - Negotiate pricing and contractual agreements. - Track, monitor, and report sales results and marketing trends. - Maintain a "hunter" mindset and achieve sales quotas. Qualifications - Bachelor's Degree in marketing, sales, or relevant field. - 5-7 years' relevant experience in software sales or service, account management, or relevant experience. - Keen understanding of Education and industry trends and how they impact customer business. - Proven results delivering a wide variety of client solutions. - Proven ability to take ownership of business, close sales, and achieve sales goals. - Excellent computer skills and experience with Microsoft Office Suite, Salesforce, or CRM software; SaaS experience highly preferred. - Excellent communication (verbal, written, and presentation) and interpersonal skills (positive and collaborative). - Bilingual in English/Spanish a plus. - Effective teamwork and collaboration skills. - Coachable, self-motivated, and resilient. - Requires a talented salesperson with a hunter mindset, focused on generating new opportunities, developing the sales pipeline, and closing new business. - Ability to negotiate pricing and contractual agreements. - Ability to manage multiple accounts. Requirements - Frequent communication with clients, prospects, and internal staff; must be able to exchange accurate information in these situations. - Travel Required. Company Description This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, or protected veteran status. All qualified applicants will receive consideration for employment.