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RKD Group logo
RKD Group

We help nonprofits transform how they fundraise.

People Operations Manager

People OperationsPeople OperationsFull TimeRemoteSeniorTeam 201-500Since 1970H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

22 days ago

Salary

$40K - $60K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

People Operations Manager

RKD Group

• Maintain visibility into current and future workforce capacity across offshore, nearshore, and onshore teams • Track open roles, active hiring pipelines, projected capacity gaps, and resource availability • Complete initial resume screening and track recruitment activities and progress toward hiring • Develop staffing and hiring plans in collaboration with stakeholders in operations, sales, and delivery, assessing options for domestic, nearshore, or offshore staffing approaches • Surface risks and mitigations to address understaffing, overcapacity, skill gaps, or delayed hiring • Maintain, improve, and automate capacity tracking tools (e.g., spreadsheets, reports) for clarity and usability • Provide workforce and hiring data to leadership, outlining risks and opportunities that support end-to-end talent lifecycle decisions • Understand the skills, experiences, and growth opportunities of the entire resource workforce through regular touchpoints with employees • Maintain familiarity with Sales proposals and the Opportunity pipeline • Assign the appropriate team to pipeline opportunities or signed engagements in collaboration with VPPC, Sales, and other business leaders at Heller • Provide recommendations and develop business case for hiring approach, timelines, resource allocation, and vendor utilization • Execute against approved workforce plans, hiring plans, resourcing decisions, and targets • Maintain objectivity in all vendor-related decisions, acting in Heller's best interest • Escalate decisions for vendor selection, pricing decisions, or long-term sourcing strategy to VPPC and/or SVP Ops • Identify and address inefficiencies across hiring, onboarding, and staffing workflows • Standardize, improve consistency, and reduce risk across all talent management processes • Document and maintain repeatable workflows related to workforce planning, recruiting, resourcing, vendor operations, and offshore onboarding execution • Improve coordination across People, Delivery, Sales, Operations, and external partners

Job Requirements

  • 5-8+ years of experience in People Operations, Recruiting Operations, Resource Management, or Workforce/Staffing Operations
  • Experience working with offshore teams, particularly in India-based hiring environments
  • Experience working within or alongside a staffing or recruiting firm strongly preferred
  • Strong operational execution skills with the ability to manage multiple workflows simultaneously
  • Experience working with applicant tracking systems (ATS), HR systems, resource management tools, or capacity tracking tools
  • Comfort working with imperfect data and building structure in ambiguous environments
  • Demonstrated ability to improve processes and reduce operational friction
  • Experience implementing basic automation or workflow improvements preferred
  • Strong communication and coordination skills across distributed teams
  • Ability to maintain objectivity and confidentiality when managing vendor, hiring, and workforce information.

Benefits

  • Competitive salary
  • Full range of benefits

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