• Support daily operations and patient coordination. • Answer inbound calls promptly (within 3–4 rings). • Handle multiple simultaneous calls professionally. • Provide excellent customer service with a friendly and courteous demeanor. • Send appointment reminders. • Follow up with missed appointments/no-shows. • Respond to patient inquiries through phone, email, messaging apps, and CRM platforms. • Manage provider calendars and appointment scheduling. • Handle appointment rescheduling efficiently. • Conduct new client intakes. • Verify and organize patient information. • Coordinate scheduling based on provider availability. • Generate reports in AdvancedMD. • Create summary reports for billing using Excel/MS Office. • Assist with maintaining efficient scheduling workflows. • Support billing turnaround timelines (24–36 hours from client visits). • Help reduce administrative workload for the front desk team. • Maintain low missed-call rates. • Efficiently manage daily intakes and reschedules. • Demonstrate proactive work habits during downtime. • Maintain professionalism and responsiveness at all times.

Role Description We're looking for an Executive Assistant with a chief of staff or senior operations background to support live deployments of AI systems for an early-stage AI company building coordination tools for home care agencies. This is a high-judgment, high-ownership role that sits at the intersection of quality assurance, operations, and product feedback. You do not need a technical background. You need exceptional attention to detail, the ability to make sound decisions quickly in ambiguous situations, and the communication skills to translate what you observe into clear, structured escalations. If you have spent time as a chief of staff, senior EA, or operations lead where you were trusted to own problems end to end and surface insights without being asked, this role will feel familiar. Qualifications - Background in chief of staff, senior executive assistant, operations lead, or a comparable high-ownership generalist role - Exceptional attention to detail and the ability to spot inconsistencies under high volume - Strong judgment in ambiguous situations: you own the problem, figure it out, and flag it with context - Clear and professional written and spoken English communication - Comfortable navigating multiple platforms such as Slack, Teams, and SMS simultaneously - Highly reliable, responsive, and able to operate in real-time workflows - Available to work 9 AM to 5 PM Eastern Time Monday through Friday Requirements - AI Output Review and Quality Assurance - Review live AI-driven interactions including call transcripts and text messages to ensure accuracy and quality - Identify inconsistencies, edge cases, and failure patterns across high volumes of outputs - Flag issues proactively including when expected system updates are missing or delayed - Judgment and Decision Making - Interpret ambiguous or incomplete situations and determine the appropriate next step independently - Recognize when an AI interaction has become stale or invalid and take ownership of resolving it - Apply sound operational judgment in fast-moving, real-time workflows without needing step-by-step direction - Escalation and Communication - Translate observed issues into clear, structured, and actionable communication for internal teams and customers - Communicate across Slack, Teams, and other platforms with professionalism and precision - Surface recurring patterns and insights that inform product and workflow improvements - Operational Support - Help ensure smooth execution of active pilots and deployments - Maintain organized documentation of edge cases and resolutions - Support the development of processes for handling new scenarios as the product evolves Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - Work directly inside an early-stage AI company where your judgment shapes how the product improves - High-visibility role with direct impact on the quality of AI systems that support real home care workers How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself, describing a situation where you identified and resolved an ambiguous or unexpected problem independently, and explaining how you communicated it to leadership or stakeholders Only candidates who submit a Loom video will be moved to the next step of the hiring process. Application Process Overview Our comprehensive selection process ensures we find the right fit for both you and our clients: - Initial Application - Submit your application and complete our prequalifying questions - Video Introduction - Record a video introduction to showcase your communication skills and work experience - Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable) - Recruitment Interview - Initial screening with our talent team - Executive Interview - Meet with senior leadership to discuss role alignment - Client Interview - Final interview with the client team you'd be supporting - Background & Reference Check - Professional reference verification - Job Offer - Successful candidates receive a formal offer to join the team Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.

• Manage dynamic executive calendars and optimize meeting logistics • Orchestrate seamless travel itineraries and resolve schedule conflicts • Prepare and submit monthly expense reports accurately and on time • Lead logistics and create project plans for major team and department events • Champion team cohesion through regular team-building activities • Track office correspondence and produce operational reports for GR leadership

• Serve as the primary point of contact and curator for the Founder and CEO’s internal and external communications, ensuring alignment with organizational priorities. • Serve as a liaison between the Founder and CEO and internal teams, fostering communication flow and ensuring alignment across departments. • Manage calendars for the Founder and CEO, including scheduling internal and external meetings, proactively resolving scheduling conflicts, and ensuring optimal time allocation. • Prepare daily and weekly briefings for the Founder and CEO, including pre-reads, briefing notes, agendas, bios, media summaries, and relevant context for high-level meetings well in advance. • Monitor, organize, elevate, and respond to email and other correspondence on behalf of the Founder and CEO with discretion and professionalism. • Partner with the Founder and CEO to track commitments, deadlines, and follow-ups across multiple workstreams. • Manage domestic and international travel itineraries, including transportation, accommodations, agendas, and engagement preparation. • Manage the Founder and CEO’s timesheet allocations and expense report submissions.