• Lead the IT Engineering function as a player-coach, balancing hands-on execution with team leadership, prioritization, and operational rigor. • Own IT support performance, including queue health, routing, service levels, and project execution for a distributed workforce. • Own identity and SaaS lifecycle management across Okta, Google Workspace, Slack, and Atlassian, with a focus on low-touch onboarding and offboarding through SCIM and scripting. • Manage the company’s macOS-heavy endpoint fleet through Iru or similar MDM tooling, maintaining secure device posture and compliance baselines. • Drive the IT portion of SOC 2 and ISO 27001 readiness, including evidence collection, access reviews, control testing, and partnership on shared controls with Security Engineering. • Lead internal AI tooling enablement for employees, including support for Claude Cowork, ownership of the org skills library, and rollout of MCP servers with sustainable operating controls. • Manage SaaS renewals, access policies, and the IT budget surface area to improve cost efficiency and tooling effectiveness. • Ensure policies, runbooks, and operating documentation are complete, current, and usable so the function scales consistently and remains audit-ready. • Deliver clear first-year outcomes, including SLO attainment on response and resolution, reduced manual lifecycle work, broad Cowork skill adoption, four internal MCP server deployments, and clean SOC 2 / ISO audit cycles with no IT findings.

• Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk, providing Tier 1 support for issues in a timely and professional manner. • Troubleshoot and resolve Tier 1 issues, such as password resets and account management, and other issues supported by knowledgebase articles. • Collaborates with IT staff to resolve and manage unresolved tickets in the IT ticket tracking system. • Creates accurate and detailed tickets based on every customer encounter.

• Serve as the go-to escalation point for Level 2 IT issues from our internal Helpdesk • Troubleshoot and resolve complex problems across Microsoft 365, collaboration tools, and endpoint devices • Support onboarding and offboarding workflows for employees, consultants, and contractors • Administer user access and authentication across Microsoft Entra ID and SaaS platforms • Manage SSO, MFA, password managers (1Password), certificates, and guest access • Handle admin consent requests and configure access for contractors and temporary roles • Administer permissions for SharePoint, DocuSign, Zoom AI, Atlassian, and other SaaS tools • Conduct periodic license reviews and audits across enterprise applications • Oversee laptop shipping, imaging, and inventory tracking in Jira • Manage conference room AV systems and recordings for company-wide meetings as needed to support vendors • Respond to security-related alerts and support access to secure systems and VPNs • Partner with vendors and internal teams to manage OEM support and renewals • Maintain IT knowledge base in Confluence and refine workflows • Proactively identify and implement improvements to enhance support quality and user experience

Role Description We’re hiring an IT Specialist to own and support the core IT infrastructure that keeps SemiAnalysis Capital running securely and efficiently. This role will be responsible for managing employee devices, software systems, access controls, internal file organization, security processes, and day-to-day IT support across the company. This is a hands-on role for someone who enjoys building clean, scalable systems and solving operational problems before they become bottlenecks. You will work closely with operations, leadership, and employees across the firm to ensure our technology environment is secure, organized, and easy to use. This is a full-time role based in the United States . What You’ll Do - Device Procurement & Management: Source, configure, ship, track, and maintain company laptops and IT equipment for new and existing employees. - Employee Onboarding & Offboarding: Manage IT setup for new hires, including account creation, device setup, software access, permissions, and secure offboarding. - Software & Systems Administration: Administer company software tools, licenses, user permissions, and internal systems across the organization. - SharePoint & File Management: Set up and maintain SharePoint, shared drives, permissions, folder structures, and internal documentation systems. - Security Processes: Implement and maintain IT security practices, including MFA, access reviews, password management, device security, and endpoint controls. - Access Control & Permissions: Manage user access across company systems and ensure employees have the right level of access based on role and need. - IT Support: Troubleshoot hardware, software, account, and connectivity issues for employees across the company. - Vendor Management: Coordinate with IT vendors, software providers, equipment suppliers, and external support partners as needed. - Policy & Documentation: Create and maintain IT policies, SOPs, asset trackers, onboarding guides, and security documentation. - Process Improvement: Identify opportunities to automate or improve IT workflows as the company scales. Qualifications - 2+ years of experience in IT support, systems administration, internal IT operations, or a related role. - Experience managing employee laptops, software tools, user accounts, and permissions. - Familiarity with Microsoft 365, SharePoint, Google Workspace, or similar productivity platforms. - Understanding of common IT security practices, including MFA, password management, endpoint security, and access controls. - Strong troubleshooting skills across hardware, software, and cloud-based systems. - High attention to detail and strong organizational skills. - Ability to work independently and manage multiple IT workflows at once. - Clear communication skills and a service-oriented approach to supporting employees. Preferred Qualifications - Experience supporting a remote or globally distributed team. - Experience with device management tools, endpoint security platforms, or MDM solutions. - Familiarity with software license management and SaaS administration. - Experience creating IT policies, security procedures, and onboarding/offboarding workflows. - Exposure to compliance, data security, or access governance processes. - Experience supporting fast-growing startups, research organizations, financial services firms, or consulting firms. Benefits - Generous PTO - Office stipends - Highly competitive healthcare, dental, and vision coverage - Support for conferences and continued learning