• Serve as the primary point of contact for students, faculty, and staff contacting the IT Help Desk, providing Tier 1 support for issues in a timely and professional manner. • Troubleshoot and resolve Tier 1 issues, such as password resets and account management, and other issues supported by knowledgebase articles. • Collaborates with IT staff to resolve and manage unresolved tickets in the IT ticket tracking system. • Creates accurate and detailed tickets based on every customer encounter.

• Serve as the go-to escalation point for Level 2 IT issues from our internal Helpdesk • Troubleshoot and resolve complex problems across Microsoft 365, collaboration tools, and endpoint devices • Support onboarding and offboarding workflows for employees, consultants, and contractors • Administer user access and authentication across Microsoft Entra ID and SaaS platforms • Manage SSO, MFA, password managers (1Password), certificates, and guest access • Handle admin consent requests and configure access for contractors and temporary roles • Administer permissions for SharePoint, DocuSign, Zoom AI, Atlassian, and other SaaS tools • Conduct periodic license reviews and audits across enterprise applications • Oversee laptop shipping, imaging, and inventory tracking in Jira • Manage conference room AV systems and recordings for company-wide meetings as needed to support vendors • Respond to security-related alerts and support access to secure systems and VPNs • Partner with vendors and internal teams to manage OEM support and renewals • Maintain IT knowledge base in Confluence and refine workflows • Proactively identify and implement improvements to enhance support quality and user experience

Role Description We’re hiring an IT Specialist to own and support the core IT infrastructure that keeps SemiAnalysis Capital running securely and efficiently. This role will be responsible for managing employee devices, software systems, access controls, internal file organization, security processes, and day-to-day IT support across the company. This is a hands-on role for someone who enjoys building clean, scalable systems and solving operational problems before they become bottlenecks. You will work closely with operations, leadership, and employees across the firm to ensure our technology environment is secure, organized, and easy to use. This is a full-time role based in the United States . What You’ll Do - Device Procurement & Management: Source, configure, ship, track, and maintain company laptops and IT equipment for new and existing employees. - Employee Onboarding & Offboarding: Manage IT setup for new hires, including account creation, device setup, software access, permissions, and secure offboarding. - Software & Systems Administration: Administer company software tools, licenses, user permissions, and internal systems across the organization. - SharePoint & File Management: Set up and maintain SharePoint, shared drives, permissions, folder structures, and internal documentation systems. - Security Processes: Implement and maintain IT security practices, including MFA, access reviews, password management, device security, and endpoint controls. - Access Control & Permissions: Manage user access across company systems and ensure employees have the right level of access based on role and need. - IT Support: Troubleshoot hardware, software, account, and connectivity issues for employees across the company. - Vendor Management: Coordinate with IT vendors, software providers, equipment suppliers, and external support partners as needed. - Policy & Documentation: Create and maintain IT policies, SOPs, asset trackers, onboarding guides, and security documentation. - Process Improvement: Identify opportunities to automate or improve IT workflows as the company scales. Qualifications - 2+ years of experience in IT support, systems administration, internal IT operations, or a related role. - Experience managing employee laptops, software tools, user accounts, and permissions. - Familiarity with Microsoft 365, SharePoint, Google Workspace, or similar productivity platforms. - Understanding of common IT security practices, including MFA, password management, endpoint security, and access controls. - Strong troubleshooting skills across hardware, software, and cloud-based systems. - High attention to detail and strong organizational skills. - Ability to work independently and manage multiple IT workflows at once. - Clear communication skills and a service-oriented approach to supporting employees. Preferred Qualifications - Experience supporting a remote or globally distributed team. - Experience with device management tools, endpoint security platforms, or MDM solutions. - Familiarity with software license management and SaaS administration. - Experience creating IT policies, security procedures, and onboarding/offboarding workflows. - Exposure to compliance, data security, or access governance processes. - Experience supporting fast-growing startups, research organizations, financial services firms, or consulting firms. Benefits - Generous PTO - Office stipends - Highly competitive healthcare, dental, and vision coverage - Support for conferences and continued learning

Role Description We are seeking a motivated, SkillBridge-eligible candidate to join our infrastructure and cloud services team through a hands-on training and internship program focused on Nutanix technologies, virtualization, and modern data center environments. This opportunity is designed for transitioning service members who are interested in building a career in IT infrastructure, cloud technologies, virtualization, and consulting services. The program combines structured technical training, mentoring, hands-on lab work, and real-world project shadowing to prepare participants for a future role supporting enterprise customers in hybrid cloud and virtualization environments. No prior Nutanix experience is required. Candidates should possess a strong interest in technology, willingness to learn, and a professional, customer-focused attitude. Key Responsibilities - Participate in structured technical training focused on virtualization, hyperconverged infrastructure (HCI), and Nutanix technologies - Learn fundamentals of enterprise infrastructure, cloud platforms, storage, networking, and virtual machine management - Assist with deployment, configuration, and support of virtualization and cloud environments - Shadow experienced engineers during remote and onsite customer projects - Support infrastructure implementation, migration, and upgrade activities - Participate in hands-on labs and guided troubleshooting exercises - Learn data protection, disaster recovery, and system monitoring best practices - Assist with hardware installation activities including racking, stacking, and basic cabling when required - Develop customer service and consulting skills through team collaboration and client interaction - Work toward Nutanix industry certifications during the internship program Technologies & Concepts Covered During Training - Nutanix AHV, AOS, and Prism - Virtualization technologies - Hybrid cloud infrastructure - Virtual machine deployment and management - Storage and networking fundamentals - Data protection and disaster recovery concepts - Cluster deployment and maintenance - Infrastructure monitoring and troubleshooting - Cloud migration and automation concepts Program Structure - Duration: Approximately 4–6 months - Combination of self-paced learning, instructor guidance, labs, and on-the-job shadowing - Opportunities to participate in real-world customer projects and deployment activities - Certification-focused training pathway with mentorship from experienced engineers Career Path Opportunities - Infrastructure deployments - Virtualization and cloud consulting - Data center operations - Migration and implementation services - Enterprise infrastructure support teams Qualifications - Active-duty military member approved for the DoD SkillBridge Program - Strong interest in IT infrastructure, cloud computing, virtualization, or data center technologies - Basic understanding of computer systems, networking, or IT support concepts preferred - Strong communication skills and willingness to learn in a fast-paced environment - Ability to work independently and as part of a team - Professional attitude with strong attention to detail and customer service mindset - Willingness to travel occasionally for onsite training or customer engagements, if needed Benefits - Comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option - Vision plan and dental insurance with the base dental plan option paid for by PGTEK - TRICARE Supplemental Medical Insurance plan available - Life Insurance, Short and Long-Term disability, and Critical Illness insurance premiums covered - Matching 401(k) plan - Discount on pet insurance through ASPCA Pet Insurance - Employee Assistance Program available at no cost to all employees - Generous amount of PTO and Holidays - Education Assistance Program available after 12 months of employment