Role Description As an Experienced Project Manager, CX Launch at Gainwell, you will lead large-scale customer experience (CX) initiatives across contact center, mailroom, data entry, back-office operations, and provider-focused program implementations. This role is accountable for ensuring operational readiness and successful delivery across cross-functional teams—from planning through go-live, hypercare, and transition to steady-state operations—while driving alignment across business, operational, and technology workstreams. - Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations. - Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones. - Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations. - Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables. - Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are aligned to CX requirements. - Validate readiness beyond status reporting, confirming teams meet defined launch criteria prior to go-live. - Coordinate and oversee go-live and stabilization activities to support successful service delivery and performance outcomes. - Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements, without direct ownership of technology delivery. - Ensure CX requirements and workflows are represented, protected, and aligned across all cross-functional and technology-dependent workstreams. - Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are clearly understood and addressed. - Lead governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment. - Communicate complex information, risks, and tradeoffs clearly and concisely to senior leadership and clients. - Drive continuous improvement in CX launch methodologies, standards, and operational readiness processes. - Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices. - Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement. Qualifications - 8+ years of project management experience in BPO, contact center, back-office operations, and/or provider-facing program environments (e.g., Medicaid, healthcare operations). - Demonstrated experience leading complex, cross-functional initiatives across business, operational, and technology teams. - Strong ability to develop and manage integrated project plans, including dependency mapping, resource planning, and critical path management. - Expertise in project scoping, risk management, issue resolution, and governance frameworks. - Proven ability to influence and drive accountability across stakeholders without direct reporting authority. - Strong executive communication skills, with the ability to clearly present status, risks, impacts, and tradeoffs to senior leadership and clients. - Experience partnering with technology teams to support operational delivery, with strong understanding of system dependencies without direct ownership of technology development. - Strategic mindset with the ability to translate business objectives into actionable project plans and measurable outcomes. - Experience supporting healthcare or Medicaid programs, including member-facing and provider-facing operations. Requirements - Remote position (US only). - Opportunities to travel through your work (0-10%). - Video cameras must be used during all interviews, as well as during the initial week of orientation. - The deadline to submit applications for this posting is 6/30/2026. - The pay range for this position is $86,000 - $124,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - A variety of leadership and technical development academies to help build your skills and capabilities.

Role Description Our client is a Washington State-based architecture firm with a diverse portfolio spanning commercial, institutional, and residential projects. Known for their thoughtful design approach and strong community presence, they work across a wide range of project types, from healthcare and pediatric facilities to hospitality and wellness spaces. They're a growing team that values precision, collaboration, and delivering quality work for their clients. We're looking for an experienced Senior Architectural Project Coordinator with strong technical expertise in construction documents and detailing. You'll take SD plans through DD, CD, and permit sets with minimal oversight, redline drawings for the team, and keep project documentation, workflows, and stakeholders aligned throughout the project lifecycle. If you're organized, technically sharp, and have solid experience working with U.S.-based clients, this role is for you. Core Responsibilities - Construction Documents and Technical Detailing - Take Schematic Design (SD) plans through Design Development (DD), Construction Documents (CD), and permit sets with minimal oversight. - Redline drawings and provide clear, accurate markups for the internal team. - Ensure all deliverables meet project requirements, firm standards, and applicable codes. - Project Coordination and Documentation - Coordinate project workflows across commercial, institutional, and residential project types. - Manage drawings, revisions, and schedules to ensure accuracy and timely completion. - Maintain organized digital project files throughout the project lifecycle. - Team and Stakeholder Alignment - Keep internal teams, external consultants, and clients aligned throughout a project. - Follow through on milestones and promptly flag risks or delays to the appropriate parties. - BIM and Project Management Tools - Use Revit and BIM workflows to support project documentation and coordination. - Track tasks and project progress using Asana, Trello, or similar platforms. Qualifications - Degree in Architecture or a related field. - 5+ years of experience carrying projects from SD through CD and permit sets, with minimal oversight. - 3+ years of hands-on experience across commercial, institutional, and residential projects. - Strong proficiency in Revit and BIM workflows. - Proven experience in redlining drawings and producing technically detailed construction documents. - Experience working with U.S.-based clients, with fluency in written and spoken English. Requirements - Familiarity with Washington State building standards and codes. - Experience with project management tools such as Asana, Trello, or similar platforms. - Knowledge of Twinmotion or similar visualization tools. Benefits - This is a remote position. - Employment Type: Full-Time - Salary Range: Up to $2,100 - Work Schedule: - Time Range: Between 7 AM and 7 PM CST - Working Hours: 9 hours per day (8 working hours + 1-hour break) - Days Off: TBD (2 days per week) - Why Join Us? - Work Without Borders: Collaborate daily with experts from around the world. - Built for Remote: A fully remote culture designed for autonomy, flexibility, and trust. - Diverse Perspectives: Be part of a multicultural team where different backgrounds are our greatest strength. - Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.

Role Description We’re looking for a Senior Project Manager to join our team and lead the delivery of high-impact meetings and events. In this strategic, client-facing role, you will oversee complex events from concept to execution by bringing leadership, vision, and operational excellence to every engagement. You won’t just manage programs, you’ll shape experiences, mentor others, and help elevate how we deliver across the organization. This is a senior‑level meeting planning role designed for experienced professionals who have successfully led complex, large‑scale events such as Sales Meetings, Product Launches and POAs, and are comfortable operating with a high level of ownership and autonomy. If you’re a confident leader who thrives in a fast-paced environment and is passionate about delivering exceptional client experiences, this is your next step. Your impact - Serve as the strategic lead and primary point of contact for clients, building strong, trusted partnerships - Lead end-to-end planning and execution of complex meetings and events, ensuring seamless delivery - Translate client objectives into impactful program strategies and memorable attendee experiences - Oversee all logistics including venue sourcing, vendor management, production, and onsite execution - Develop and manage program budgets with accountability and a focus on value optimization - Negotiate contracts and cultivate strong vendor relationships - Lead and support onsite teams, ensuring high-quality execution and client satisfaction - Proactively identify risks, solve challenges, and ensure delivery excellence under pressure What makes this role senior - You lead the most complex and high‑risk programs, not basic or tactical meetings - You influence client strategy and decisions, not just execute requests - You operate with minimal oversight and are trusted to make informed judgement calls - You mentor others and elevate team performance while managing your own portfolio - You are accountable for outcomes, budgets, and quality—not just logistics Leadership & influence - Act as a mentor, coach, and subject matter expert to project managers and team members - Support onboarding and training of new hires and developing talent - Share knowledge and best practices to elevate team performance - Partner with leadership to identify opportunities for process improvements and operational efficiency - Contribute to the development of tools, training resources, and standard operating procedures What you bring - 7+ years of progressive experience in meeting and event planning or program leadership. Must have experience planning sales meetings, POAs or product launches within a corporate environment. - Proven senior‑level experience delivering complex, multi‑day, multi‑stakeholder programs - Strong leadership experience including mentoring or coaching others - Exceptional client-facing and communication skills - High level of organization, adaptability, and attention to detail - Proficiency in event technology (e.g., Cvent), Excel, and Microsoft Office Suite - Experience in Pharmaceutical or Life Sciences events is a plus - Ability to travel up to 75% Expectation This role is not suited for early‑career planners or those seeking task‑based execution; it is intended for professionals ready to lead, influence, and take ownership. Must be available to travel 50-75% of the time. What you’ll gain - A purpose-driven culture focused on growth, innovation, and impact - Opportunities to lead high-visibility programs and influence client strategy - A collaborative environment where your expertise and ideas are valued - Career development and advancement opportunities - Competitive salary and comprehensive benefits THE PERKS - Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams. - Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth. - Everyone has a voice: We thrive on conversations that spark curiosity and empathy. - Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures. - We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, and more. - We’re positive. You’ll love it: Our leaders lead with positivity, believe in our people and trust us to do the right thing. Travel requirements Travel requirements for this role are as follows: 50% to 75% Compensation We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Project Manager is between $64,000 - $85,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

Role Description We’re looking for a Senior Financial Systems Manager to join our FP&A team in Montreal. As a Senior Financial Systems Manager within FP&A, you will own Lightspeed's enterprise performance management (EPM) platform end-to-end and act as the primary liaison between Finance and the Data Office, IT, and broader business systems on everything that touches financial planning infrastructure. You will be the technical owner of Pigment, our new planning system, and a hands-on builder driving its architecture, integrations, and evolution. What you’ll be doing: - Platform Ownership: - Own Pigment as a system, including data models, calculation logic, dimensional structure, security and access design, version control, and release management. - Make the architectural calls that determine how planning works at Lightspeed for years. - Integrations & Data Architecture: - Partner with the Data Office on upstream data quality, source system integrations, and the dimensional standards that flow through ERP, EPM, and BI. - Own the integrity of how data moves between BigQuery, NetSuite, Workday, Salesforce, Looker, and Pigment. - Standards & Team Empowerment: - Define the technical excellence required for our Pigment environment by creating robust modelling guidelines, scalable patterns, and best-practice implementations. - Drive team-wide proficiency and confidence through the creation of comprehensive documentation and targeted training programs for FP&A. - Drive Strategic Impact: - Collaborate closely with the Director, FP&A leadership, and senior partners in Finance and Data to convert business requirements into technical platform solutions. - Be instrumental in defining the methodology and influencing the long-term roadmap. Qualifications - Bachelor's degree in Finance, Accounting, Information Systems, or a related field. - 5+ years of hands-on EPM platform experience, with deep ownership of at least one of Pigment, Anaplan, Adaptive Planning, etc. - Track record of leading or anchoring an EPM implementation through go-live. - Deep fluency in EPM data modelling: dimensional design, calculation logic, allocations, security architecture, and integrations. - Strong understanding of finance source systems and data flows across ERP, data warehouse, and BI. - Direct experience with BigQuery, NetSuite, Workday, Salesforce, or Looker is a strong plus. - SQL proficiency for diagnosing upstream data issues. Python or scripting experience is a plus. - Working knowledge of SOX compliance and its implications for financial systems, access reviews, and change management. - AI fluency. You use LLMs, copilots, and automation tools in your actual workflow, not just as a talking point. - Comfortable working across vendors, internal IT, and Data Office partners to land complex technical decisions. - Ability to write clear specs, requirements documents, and technical documentation that holds up under scrutiny. - Comfort explaining technical tradeoffs to senior finance leaders without losing them in jargon. - Cross-functional fluency. You've worked across Data, Accounting, IT, and business teams, not just within Finance. - Bias toward structural thinking. You know when to ship a workaround and when to push back and design it properly. Requirements - Fluency in SaaS and payments business mechanics is a plus. - Pigment Certified Modeler certification or equivalent platform credential. - Public company finance environment exposure. - Experience supporting a system migration end-to-end. - A FP&A foundation, not pure systems administration. Benefits - A flexible work environment that empowers you to do your best work. - A culture that celebrates performance. - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. - Career-defining opportunities. - Flexible paid time off and remote work policies. - Equity options, because this is your company too. - Contributions to your pension plan. Your future matters. - Training opportunities to grow your skills and career. - Health and wellness credit so you feel your best. - Time off to volunteer and give back to your community. - Interest groups, employee led networks, social committees to sponsored sports teams. - Computer purchase program to get your personal Macbook. - Enhanced parental leave to support growing families. - A variety of snacks, coffee, and teas are always accessible and available in the office kitchen. - Lunch served Tuesday's-Thursday's, and Thursday’s Happy hours with a variety of drinks and snacks.