Role Description We are seeking a motivated and highly skilled Commercial Operations Manager to join our team. Reporting to the Senior Vice President of Sales, you will be responsible for delivering reliable commercial reporting, supporting sales planning and compensation processes, and maintaining operational rigor across sales tools and workflows. You will collaborate closely with the sales, finance, and marketing teams to ensure seamless operational support and execution of commercial initiatives. You will focus on execution, analysis, and operational support across Prescott’s Med’s commercial activities. You will be responsible for preparing sales analytics, maintaining dashboards, supporting forecasting and compensation processes, and ensuring CRM data integrity. The position plays an important role in helping sales leadership understand performance trends, improving visibility into pipeline and revenue metrics, and reinforcing standard commercial processes—without serving as the primary owner of commercial strategy or policy. This position will be located in Monument, CO or can be remote. Key Responsibilities - Commercial Operations Support - Support commercial planning processes including quota setup, territory assignments, and sales coverage analysis. - Assist with compensation plan administration by preparing data, tracking performance, and supporting reporting needs. - Help document and reinforce established commercial policies, workflows, and expectations. - Provide operational support to inside sales and commercial support (CSS) teams by helping clarify processes, handoffs, and reporting requirements. - Prepare pricing, margin, and deal analysis under existing pricing and discount guidelines. - Support deal desk workflows by coordinating deal submissions, preparing analyses, and tracking approvals. - Maintain pricing reference materials, deal templates, and supporting documentation. - Partner with Finance and Sales to support review of non-standard deals requiring approval. - Commercial Analytics & Reporting - Produce recurring sales, pipeline, and revenue reports for sales leadership. - Build and maintain dashboards within CRM and reporting tools to track pipeline health, bookings, and sales activity. - Support forecasting processes by compiling data, updating forecasts, and analyzing variances. - Translate data into clear summaries and insights for sales leaders and internal stakeholders. - CRM & Data Management - Serve as a day-to-day operational administrator for the CRM system (e.g., Salesforce), focused on reporting, user support, and data hygiene. - Monitor data quality and ensure consistent use of CRM processes by sales teams. - Partner with IT or external vendors to support minor system enhancements and issue resolution. - Assist with documentation of standard opportunity management and reporting processes. - Cross-Functional Coordination & Process Improvement - Work closely with Sales, Finance, Marketing, and Operations to meet ongoing commercial reporting and operational needs. - Support commercial operations projects such as reporting enhancements, process updates, and new tool adoption. - Identify opportunities to improve efficiency, data quality, and reporting clarity. - Participate in change management activities by supporting communication and training related to commercial processes. Qualifications - Bachelor’s degree in Business, Finance, Analytics, or related field required. - 2-4 years of experience in Commercial Operations, Sales Operations, Business Analytics or related roles. - Exposure to sales analytics, forecasting, compensation support, and CRM reporting. - In-depth understanding of CRM platforms, with a preference for Salesforce. - Proficient in Microsoft Office Suite, particularly with advanced Excel capabilities. - Experience working cross-functionally with sales, finance, and service teams, in a collaborative environment. - Proven ability to manage and improve operational processes and workflows. - Excellent communication, organizational, and problem-solving skills. - Skilled in organizing and interpreting data to create clear, actionable reports. - Capable of analyzing data and generating reports for senior leadership. - Detail-oriented with a focus on accuracy and compliance. - Leadership experience and ability to work in a fast-paced, dynamic environment. - Strong customer service orientation and ability to manage multiple priorities effectively. - Ability to travel domestically as needed. Requirements - Must be able to successfully pass a background check and a drug test prior to starting position. Preferred - Advanced degree or certifications a plus. - Experience supporting sales teams in a B2B or healthcare-related environment preferred. - Working knowledge of reporting and BI tools (e.g., Tableau, Power BI) a plus. - Experience preferably within the healthcare or medical device industry. Benefits - Paid time off. - Healthcare insurance (medical, dental, and vision coverage). - Accident insurance, critical illness, and hospital indemnity insurance. - Short term (employee paid) and long-term disability (employer paid). - Life insurance (including supplemental, spouse and child). - 401K plan with company matching. - Continuous learning and development - offering opportunities for training, workshops, and certifications. - Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive.

• Participate as the configuration lead on various projects including the creation and implementation of technology and business solutions • Provide tier 2 support to MSP clients and program office teams • Utilize a variety of Vendor Management Systems (VMS) such as SAP Fieldglass, Beeline, VNDLY, Coupa, etc. • Collect, review and input data via flat files into VMS; audit output data and resolve errors where applicable • Evaluate operational processes and procedures, identifying areas for improvement • Assist with other dynamic duties as assigned by the US VMS Operations Manager • Support MSP quality initiatives by managing all Program Change Requests (PCR’s) in compliance with MSP defined procedures and SLA's • Initiate, recommend and implement solutions through designated channels • Validate the successful implementation of solutions

• Gestionar y documentar solicitudes de cambio • Asegurar comunicación eficiente entre equipos • Supervisar implementación de cambios • Revisar y actualizar base de datos de verificación de antecedentes • Asegurar que toda la documentación esté completa y accesible • Colaborar con proveedores para precios competitivos • Diseñar y mantener presentaciones comerciales • Supervisar entrada de datos en SGT y WA • Registrar y asignar requerimientos entrantes • Evaluar y asignar tareas según la capacidad del equipo

Role Description Your Opportunity with ECG: IT Operations Manager Reporting to the IT director, the IT operations manager will lead our internal IT operations function in a modern, cloud-first environment. This role is responsible for ensuring the reliability, performance, and security of IT services that support a highly mobile consulting workforce. This role will oversee service delivery and infrastructure operations while enabling the adoption and operational support of cloud platforms, SaaS applications, data and analytics, and AI-powered productivity tools. This individual will play a key role in advancing ECG’s cloud operations (CloudOps), IT service management (ITSM), and emerging AI support capabilities to enhance employee productivity and organizational scalability. Responsibilities - IT Service Management and Operations - Lead day-to-day IT operations, including incident management, service requests, and on-call support, ensuring adherence to service-level agreements (SLAs). - Define, monitor, and report on IT operational performance metrics and service quality. - Oversee problem management processes, including root cause analysis and continuous improvement initiatives. - Develop and maintain IT operations documentation, standards, and procedures. - Cloud and Infrastructure Operations (CloudOps) - Manage and optimize IT operations across cloud environments (Microsoft Azure, Microsoft 365) and on-premises systems. - Oversee infrastructure operations, including networking, identity, and endpoint management, ensuring high availability and scalability. - Support cloud migration and modernization initiatives, leading architecture and engineering teams. - Implement monitoring, alerting, and performance optimization practices across cloud platforms. - Partner with finance and leadership to manage cloud cost optimization and resource utilization (FinOps principles). - AI and Emerging Technology Support - Support the rollout and ongoing operations of AI-enabled tools, for both everyday AI (e.g., Microsoft Copilot and automation platforms) and business-transforming AI solutions. - Establish support processes for AI tool usage, monitoring, and troubleshooting, in alignment with governance and compliance requirements. - Enable end-user adoption of AI-driven capabilities through training, documentation, and support. - Support efforts from our Analytics Hub related to AI, analytics, and automation. - End-User Experience and Enablement - Ensure high-quality end-user experience across all IT services and technologies. - Contribute to onboarding and IT orientation for new employees. - Evaluate and recommend new end-user technologies to improve productivity and collaboration. - Vendor and Asset Management - Manage vendor relationships for IT infrastructure, cloud platforms, and enterprise applications. - Oversee licensing compliance for hardware, software, and cloud services. - Contribute to IT budgeting, forecasting, and cost management activities. - Leadership and Team Management - Lead, mentor, and develop a small team of IT professionals. - Foster a culture of accountability, continuous improvement, and customer service excellence. - Manage team workload, priorities, and performance to ensure effective service delivery. Qualifications - Bachelor’s degree in computer science, information systems, or related field (or equivalent experience) - 5+ years of progressive experience in IT operations, engineering, or technical support roles in an enterprise environment - 3+ years of experience in a people management or team leadership role - Experience supporting cloud platforms (Azure, Microsoft 365) and hybrid IT environments - Working knowledge of networking, systems administration, and IT security practices - Strong problem-solving, analytical, and troubleshooting skills - Excellent communication, leadership, and customer service skills Preferred Qualifications - Experience with cloud operations, monitoring, and cost management practices (CloudOps/FinOps) - Familiarity with AI-enabled tools, automation platforms, or advanced analytics solutions - ITIL, HDI, or similar service management certification - Exposure to HIPAA or regulated industry environments - Experience with tools such as Azure Monitor, Sentinel, or Microsoft Purview Job Locations - Remote - Travel as needed (approximately 10%) - Ability to support occasional after-hours or weekend activities for planned implementations Schedule - Full time/exempt Benefits - Attractive compensation package - Challenging work in an entrepreneurial environment - Eligible for ECG’s annual incentive compensation program - Medical, dental, and vision coverage - 401(k) matching program - Unlimited PTO - Other wellness programs Company Description ECG is a national consulting firm that is redefining healthcare together with its clients. We provide a broad range of strategic, financial, operational, and technology-enabled consulting services to the full continuum of care, including hospitals, health systems, medical groups, academic medical centers, children’s hospitals, cancer centers, ambulatory surgery centers, investors, and payers/health plans. Our work focuses on creating practical, tailored solutions that help clients maximize resources and achieve sustainable results. We value collaboration, integrity, and innovation, and are committed to fostering an inclusive and supportive work environment.