Role Description Your Opportunity with ECG: IT Operations Manager Reporting to the IT director, the IT operations manager will lead our internal IT operations function in a modern, cloud-first environment. This role is responsible for ensuring the reliability, performance, and security of IT services that support a highly mobile consulting workforce. This role will oversee service delivery and infrastructure operations while enabling the adoption and operational support of cloud platforms, SaaS applications, data and analytics, and AI-powered productivity tools. This individual will play a key role in advancing ECG’s cloud operations (CloudOps), IT service management (ITSM), and emerging AI support capabilities to enhance employee productivity and organizational scalability. Responsibilities - IT Service Management and Operations - Lead day-to-day IT operations, including incident management, service requests, and on-call support, ensuring adherence to service-level agreements (SLAs). - Define, monitor, and report on IT operational performance metrics and service quality. - Oversee problem management processes, including root cause analysis and continuous improvement initiatives. - Develop and maintain IT operations documentation, standards, and procedures. - Cloud and Infrastructure Operations (CloudOps) - Manage and optimize IT operations across cloud environments (Microsoft Azure, Microsoft 365) and on-premises systems. - Oversee infrastructure operations, including networking, identity, and endpoint management, ensuring high availability and scalability. - Support cloud migration and modernization initiatives, leading architecture and engineering teams. - Implement monitoring, alerting, and performance optimization practices across cloud platforms. - Partner with finance and leadership to manage cloud cost optimization and resource utilization (FinOps principles). - AI and Emerging Technology Support - Support the rollout and ongoing operations of AI-enabled tools, for both everyday AI (e.g., Microsoft Copilot and automation platforms) and business-transforming AI solutions. - Establish support processes for AI tool usage, monitoring, and troubleshooting, in alignment with governance and compliance requirements. - Enable end-user adoption of AI-driven capabilities through training, documentation, and support. - Support efforts from our Analytics Hub related to AI, analytics, and automation. - End-User Experience and Enablement - Ensure high-quality end-user experience across all IT services and technologies. - Contribute to onboarding and IT orientation for new employees. - Evaluate and recommend new end-user technologies to improve productivity and collaboration. - Vendor and Asset Management - Manage vendor relationships for IT infrastructure, cloud platforms, and enterprise applications. - Oversee licensing compliance for hardware, software, and cloud services. - Contribute to IT budgeting, forecasting, and cost management activities. - Leadership and Team Management - Lead, mentor, and develop a small team of IT professionals. - Foster a culture of accountability, continuous improvement, and customer service excellence. - Manage team workload, priorities, and performance to ensure effective service delivery. Qualifications - Bachelor’s degree in computer science, information systems, or related field (or equivalent experience) - 5+ years of progressive experience in IT operations, engineering, or technical support roles in an enterprise environment - 3+ years of experience in a people management or team leadership role - Experience supporting cloud platforms (Azure, Microsoft 365) and hybrid IT environments - Working knowledge of networking, systems administration, and IT security practices - Strong problem-solving, analytical, and troubleshooting skills - Excellent communication, leadership, and customer service skills Preferred Qualifications - Experience with cloud operations, monitoring, and cost management practices (CloudOps/FinOps) - Familiarity with AI-enabled tools, automation platforms, or advanced analytics solutions - ITIL, HDI, or similar service management certification - Exposure to HIPAA or regulated industry environments - Experience with tools such as Azure Monitor, Sentinel, or Microsoft Purview Job Locations - Remote - Travel as needed (approximately 10%) - Ability to support occasional after-hours or weekend activities for planned implementations Schedule - Full time/exempt Benefits - Attractive compensation package - Challenging work in an entrepreneurial environment - Eligible for ECG’s annual incentive compensation program - Medical, dental, and vision coverage - 401(k) matching program - Unlimited PTO - Other wellness programs Company Description ECG is a national consulting firm that is redefining healthcare together with its clients. We provide a broad range of strategic, financial, operational, and technology-enabled consulting services to the full continuum of care, including hospitals, health systems, medical groups, academic medical centers, children’s hospitals, cancer centers, ambulatory surgery centers, investors, and payers/health plans. Our work focuses on creating practical, tailored solutions that help clients maximize resources and achieve sustainable results. We value collaboration, integrity, and innovation, and are committed to fostering an inclusive and supportive work environment.

• Support Client Managers / Client Directors in the Great Lakes region by proactively monitoring existing renewal business with a timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using Salesforce.com. • Provide excellent client service and communication via available tools and resources. • Respond quickly and accurately to requests from internal business functions as well as outside clients and partners. • Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year contracts, technology refreshes (EOL/EOS), co-term contracts in combination with various partner technologies. • Make strategic and competitive pricing recommendations utilizing various pricing tools to maximize Optiv’s profit margins. • Coordinate with client management team to identify upsell/cross sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for client while maximizing margins. • Provide information on maintenance contracts and asset tracking as requested. • Prepare and submit accurate orders for purchasing. • Provide system reporting to the Client Manager/Client Director, operations, and management upon request. • Act as liaison between Client Manager/Client Director and Optiv internal business units. • Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents. • Collaborate with internal teams to share best practices, ideas, training, that support Optiv’s culture and core values. • Build a professional relationship with Client Managers / Client Directors so as to reflect Optiv's Core Values. • Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors to support the renewals sales cycle. • Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities. • Develop and maintain product and industry knowledge. • Maintain account health through data integrity, credit standing etc. • Actively volunteer to complete tasks on behalf of peers that are out of the office. • Perform other duties as assigned.

Role Description O Portal da Reforma Tributária está em busca de um(a) estagiário(a) para atuar junto ao departamento financeiro e administrativo, apoiando diretamente a equipe do financeiro nas rotinas operacionais, financeiras e comerciais da empresa. Buscamos uma pessoa extremamente ágil, organizada, proativa e com senso crítico elevado. Procuramos alguém que tenha capacidade de identificar problemas, propor soluções, aprender rápido e acompanhar o ritmo de uma operação dinâmica de mídia, tecnologia e negócios. Principais atividades - Emissão de notas fiscais no SAP; - Emissão e acompanhamento de boletos; - Controle e acompanhamento de cobranças de clientes; - Apoio na gestão financeira de assinaturas do Portal da Reforma Tributária; - Acompanhamento de sistemas relacionados a pagamentos, recorrência e patrocínios; - Apoio à equipe comercial em demandas administrativas e financeiras; - Atualização de controles internos, planilhas e sistemas; - Organização de informações financeiras e acompanhamento de pendências; - Apoio em rotinas administrativas estratégicas do financeiro. Qualifications - Estar cursando graduação em Ciências contábeis, administração ou áreas correlatas; - Boa organização, comunicação, que valoriza a autonomia; - Facilidade para aprender sistemas e ferramentas digitais; - Perfil colaborativo para interação com financeiro, comercial e gestão. Requirements - Conhecimento básico em rotinas financeiras, faturamento ou cobrança; - Experiência com ERP, SAP ou plataformas de pagamento; - Familiaridade com Excel, Google Sheets e ferramentas digitais; - Interesse em negócios, mídia, tecnologia ou gestão.

• Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Australian users • Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability • Partner with the Global Commerce team to implement changes that improve the overall user experience. Own the execution end to end • Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes • Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs • Serve as a strategic thought partner & Australia representative to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making • Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience