• Design and implement core backend service features for Nexus • Provide appropriate test coverage for unit, integration, and performance for your feature ownership area. • Clearly document design choices and operational knowledge to successfully deploy and run service with those features. • Provide appropriate service level logs and metrics to make features operational for cloud service setup. • Provide appropriate alerts, dashboards, and runbooks for production.

• Develop and enhance customer segmentation features and customer history tracking • Create and improve loyalty programs such as cashback and coupons • Integrate digital communication channels for restaurants' marketing campaigns • Build and enrich customer profiles to personalize offers and communications • Analyze purchase behavior data to inform new features

• Identify and resolve friction in the journeys of different Saipos customer profiles • Develop features specifically for franchisors and multi-location operations • Improve the onboarding journey to make product adoption simpler and faster • Investigate and fix recurring usability issues that generate support tickets • Collaborate with design to define and validate usability solutions • Monitor the impact of releases on support ticket volume and product adoption metrics

• Develop and evolve the customer service and ordering bot integrated with messaging channels • Maintain and improve the restaurants' digital menu product • Ensure that orders generated by the bot and the menu are correctly delivered to Saipos' system • Improve conversion and usability of the digital menu and the bot's conversational flow