• Manage end-to-end supply chain operations, including import coordination, supplier communication, freight forwarding, and customs documentation • Oversee high-priority customer orders to ensure on-time, in-full (OTIF) delivery and 100% customer satisfaction • Proactively identify and resolve operational issues, delays, and discrepancies before they impact customers or costs • Maintain accurate records in NetSuite for orders, inventory, shipments, and vendor bills • Track and reconcile import costs, freight charges, duties, and multi-currency transactions with high financial accuracy • Create, maintain, and continuously improve Standard Operating Procedures (SOPs) within areas of responsibility • Build and maintain Excel-based trackers, reconciliations, and operational reports • Collaborate professionally with suppliers, freight partners, customers, and internal teams • Provide timely operational and administrative support to the CEO, including reporting, data analysis, and follow-ups on key action items

• Manage end-to-end supply chain operations, including import coordination, supplier communication, freight forwarding, and customs documentation • Oversee high-priority customer orders to ensure on-time, in-full (OTIF) delivery and 100% customer satisfaction • Proactively identify and resolve operational issues, delays, and discrepancies before they impact customers or costs • Maintain accurate records in NetSuite for orders, inventory, shipments, and vendor bills • Track and reconcile import costs, freight charges, duties, and multi-currency transactions with high financial accuracy • Create, maintain, and continuously improve Standard Operating Procedures (SOPs) within areas of responsibility • Build and maintain Excel-based trackers, reconciliations, and operational reports • Collaborate professionally with suppliers, freight partners, customers, and internal teams • Provide timely operational and administrative support to the CEO, including reporting, data analysis, and follow-ups on key action items

Role Description The Supply Chain Coordinator is responsible for managing end-to-end import operations, high-priority customer orders, and internal operational processes to ensure smooth, accurate, and reliable business performance. This role plays a critical part in maintaining customer satisfaction, financial accuracy, and operational efficiency, particularly within a food import and supply-chain environment. The Supply Chain Coordinator will also provide operational and administrative support to the CEO as required. This role is open to all candidates in the Philippines and all over Latin America. What You’ll Be Doing: - Manage end-to-end supply chain operations, including import coordination, supplier communication, freight forwarding, and customs documentation - Oversee high-priority customer orders to ensure on-time, in-full (OTIF) delivery and 100% customer satisfaction - Proactively identify and resolve operational issues, delays, and discrepancies before they impact customers or costs - Maintain accurate records in NetSuite for orders, inventory, shipments, and vendor bills - Track and reconcile import costs, freight charges, duties, and multi-currency transactions with high financial accuracy - Create, maintain, and continuously improve Standard Operating Procedures (SOPs) within areas of responsibility - Build and maintain Excel-based trackers, reconciliations, and operational reports - Collaborate professionally with suppliers, freight partners, customers, and internal teams - Provide timely operational and administrative support to the CEO, including reporting, data analysis, and follow-ups on key action items Qualifications - Excellent written and verbal English communication skills - At least 2 years of experience managing import processes, ideally within the food industry - Proficiency in NetSuite or a similar ERP system - Advanced Microsoft Excel skills (e.g., VLOOKUP/XLOOKUP, pivot tables, formulas) - Available to work in US time zones (Graveyard shift in the Philippines) - Available to start within 2 weeks from job offer Requirements - Comfortable in using time-trackers (e.g. Time Doctor) - Own laptop/desktop, noise-cancelling headphones, and webcam - Reliable internet connection (at least 50 Mbps) - Available backup equipment in cases of power and internet outages - Proficiency with Microsoft Office tools and Google Workspace - Proficiency in NetSuite or a similar ERP system - Advanced Microsoft Excel skills (e.g., VLOOKUP/XLOOKUP, pivot tables, formulas) Benefits - 💰 Competitive Compensation: Monthly salary starting at USD 900 - 1,100, with flexibility for higher compensation based on experience and qualifications. - ✈️ Paid Time Off and Sick Leave: Generous paid time off and sick leave policies, allowing you to recharge, travel, or rest when needed.

Role Description Our Quality Assurance & Center of Excellence team at Arise is looking for a Manager, Performance Excellence who will be responsible for assessing the quality and adherence to compliance. The job responsibilities include: - Providing clear insight into performance drivers and the levers which impact performance. - Leading and managing calibration sessions, ensuring all quality analysts meet or exceed the client required 90% calibration threshold. - Owning on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. - Collaborating & communicating effectively with business sponsors, executives, and stakeholders. - Exhibiting strong analytical and problem-solving skills; thriving on change and possessing an inquisitive mind. - Structuring data analysis, driving analytics insights and analytical solutions. - Making recommendations to management regarding the development of policies and procedures; identifying and implementing processing efficiencies; identifying trends and continuing education opportunities. - Providing program and agent performance reporting, including statistical analysis and reporting. - Maintaining proper documentation of call performance and associated corrective measures as applicable. - Monitoring team compliance to quality standards using established audit procedures. Qualifications - Minimum 5 years working experience in a quality Lead role or its equivalent. - Thorough understanding of quality management framework. - Excellent written and verbal English communication skills. - Experience in preparing and presenting written project status reports and executive briefings. - Demonstrated ability to develop analytical insights and summarize complex problems into concise reports and findings. - Proficiency in MS Excel, Word, and PowerPoint. - Demonstration of strong time and work management skills with a progressive, people forward attitude. Benefits - Work-from-home flexibility. - Opportunity to be part of a revolutionary company. - Collaborative and innovative team environment.