• Conduct structured analysis of denial and rejection data to identify root causes, payer patterns, and filing limit exposure • Move beyond rework — trace denial and rejection spikes to upstream workflow, documentation, or submission failures and drive fixes at the source • Build and maintain AR aging trend tracking and recoverable revenue opportunity analysis • Execute claim corrections, resubmissions, and payer follow-up as a hands-on operational contributor • Build and maintain operational dashboards (Looker preferred) that give RCM leadership real-time visibility into denial volume, payer performance, and AR trends • Produce clear, prioritized findings from claim-level data using pivot tables, formulas, and BI tooling • Design reporting outputs so findings are actionable and accessible to non-billing stakeholders — not just data-literate audiences • Translate billing logic, payer-specific rules, and denial patterns into written, maintainable SOPs • Build operational workflow guides prioritized by highest-volume and highest-denial-rate categories first • Ensure documentation is usable by team members without direct guidance, so operational knowledge scales beyond any one person • Partner with clinical teams to identify upstream documentation or workflow gaps contributing to denials and rejections • Validate billing logic and payer requirements in collaboration with RCM leadership • Communicate findings and recommendations in plain language to non-billing stakeholders including clinical and operations partners • Support training and internal knowledge base development as the operational RCM subject matter resource

• Lead and scale a cohesive executive support and workplace operations function • Continue evolving standards and best practices across calendaring, travel, and communication • Improve systems and ways of working that increase consistency, efficiency, and cross-functional alignment • Anticipate leadership needs and help create focus, alignment, and leverage for senior executives • Lead, coach, and develop the EA team while fostering a high-performance collaborative support culture • Partner with the Nashville Office Manager and cross-functional teams to strengthen workplace operations across Nashville, NYC, and future offices • Improve scalable processes for workplace experience, internal events, and day-to-day operations • Build scalable systems and processes that reduce friction and increase organizational effectiveness

• Own and lead six operational functions — setting the roadmap, driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations, and making most operational decisions without escalating upward. You're the primary point person, not a coordinator. • Build AI-assisted workflows at scale — stand up AI-powered QA for Meta ads, websites, and GHL automations; deploy AI triage for Technical Support; and identify every place automation can close the gap between current capacity and where we need to be at 1,000 providers. • Drive measurable quality improvement — audit error rates and QA processes, escalation rates, and ticket volume across functions; establish baseline KPIs; and execute structural fixes that deliver quantifiable improvement. • Stabilize and integrate the Front Desk Services team — establish roles, capacity models, performance dashboards, and accountability frameworks for a team newly transitioned into Marketing Services, and align the guest experience across all touchpoints. • Design and execute the operational roadmap to 1,000 — deliver a sequenced, cross-functionally aligned plan that gets Marketing Services operationally ready to absorb the next cohort of providers without proportional headcount growth, and contribute a credible POV to H2/2027 planning.

Role Description Pon.Bike UK is recruiting for a motivated and proactive Operations Coordinator to join their team. The Operations Coordinator acts as the central consolidation point for all operational data processed within the UK distribution team. This role ensures seamless coordination between Sales, Finance, and Operations to maintain accurate stock, order, and system data which enables timely delivery and smooth communication across departments. Qualifications - Strong Excel skills and confidence working with data. - Experience with Sage or similar ERP systems. - Excellent organisational and problem-solving skills. - Strong attention to detail and time management. - Effective communicator, comfortable working across multiple departments. - A proactive, adaptable mindset with an interest in operations and logistics. Benefits - A staff bike of your choosing, for a year, every year. - Weekly group lunchtime rides. - 25 days annual leave plus an extra day off to ride your bike. - Paid leave options to support you through every life event. - Private Healthcare through Vitality. - Private Pension Plan through People’s Pension. - Rewards and Benefits through Perkbox. - Employee Assistance Programme through Vivup. - Access to a range of company and industry partner discounts. Company Description Pon.Bike UK is home to Santa Cruz, Cervélo, Cannondale, Reserve, OneUp, and Nimbl — six of the most exciting brands in the cycling industry. With over 25 years of experience, the team is focused on delivering the best road and mountain bikes in the world while keeping things fun along the way.