• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations) • Create and maintain Sales Territory and Account plans where necessary • Present at customer seminars to develop new and existing customer relationships and opportunities • Promote Carrier value proposition linking customer objectives to Carrier solutions • Utilize CRM to manage customer interactions, activities, and opportunity pipeline • Experienced seller in attracting new customers as well as building share value with existing customers • Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers • Ability to seek out or respond to repair opportunities • Establishing and building credibility with knowledge of Carrier products/solutions • Strong ability to develop and sustain customer relationships • Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs • Ability to detect the Customer’s buying stage and adjust selling accordingly • Effective presentation and communication skills • Prioritize on best opportunities • Responding to the customer requirements in a timely manner • Gaining the booking/order in a timely manner • Ability to consistently achieve sales metrics and Annual Targets • To effectively negotiate service agreement renewals when required

• Develop and maintain strategic business relationships with major accounts to promote all brand awareness and secure profitable business for Self Pay channel including: Home Healthcare, Retirement Living and Community markets • Develop and execute business plans and monitor customer results to meet/exceed sales targets • Serve as the primary contact for all products and services and create demand for Essity solutions by raising the company profile with assigned strategic partners • Frequently analyze customer information to discover and manage business risks and opportunities • Recommend products and services (value proposition) that fit well with client’s business needs • Under the direction & collaboration with the National Manager, support contract negotiations including terms and conditions, product offers and pricing in line with overall product and pricing strategies • Generate knowledge on market development/customer needs and competitor activities and distribute to internal stakeholders; collaborate with Marketing to identify objections and create counter strategies to assist sales teams • Collaborate with the Regional Sales Directors to ensure channel growth and opportunities are obtained to achieve regional sales and targets and provide on-going support to the regions • Maintain data in sales systems (CRM)

• Managing full omni-channel engagement. • Build and sustain relationships with key clients grounded in an understanding of their business goals. • Demonstrate ability to provide confident counsel on client inquiries and establish fluency in the capabilities and offerings of Avalere Health. • Develop proficiency in the client's market, trends, influencers, competitors, and key stakeholders. • Effectively communicate the brand’s business objectives to the agency team both verbally and through written communications. • Provide feedback on work in development across strategy, creative, technical and analytic project types as well as interpret client and medical/regulatory/legal feedback for the agency team. • Manage Congress/Conference materials, email campaigns, social media, video, digital projects. • Support finance and forecasting. • Document all scope requests (detailed description of the client deliverable), author project briefs (with input from subject matter experts as needed), and write SOWs based on inputs provided by delivery team. • Partner with delivery and account leadership to monitor revenue and profit and mitigate risks, including discussing scope issues with the client directly. • Demonstrate an eye for opportunities, catching potential growth opportunities and partnering with account leadership to grow revenue within assigned accounts.

• Build strong relationships, and be responsible for managing a healthy P&L with the existing portfolio of accounts within our Direct, SOW & MSP space. • Develop an effective sales plan to meet or exceed sales objectives in opening new doors, new categories, and new clients. • Work with senior management in new initiatives, and programs to fuel growth. • Formulate strategy on trying new creative ways to achieve team targets. • Identify and work with the proposal team to identify and fill RFIs and RFPs. • Conduct regular onsite visits with clients and build rapport to foster a long-lasting, beneficial relationship. • Attend community networking events to create additional business relationships. • Work with the hiring leaders, department heads, stakeholders, decision-makers, and procurement teams. • Monitor customer satisfaction regularly through quality metrics and client scorecards. • Be the overall point of escalation for all current clients. • Keep abreast of trends in the industry and identify new opportunities for the growth of your portfolio. • Perform other duties and responsibilities as assigned