Role Description Please note that this position is remote and assigned to the third shift. What you will do: - Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues. - Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed. - Participate in war rooms for critical incidents, helping drive resolution and communicating clearly with stakeholders throughout the event. - Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact. - Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management). - Maintain and evolve SOPs, runbooks, and knowledge base content in Confluence after incident resolution and reviews. - Analyze incident trends and current tooling/processes to identify improvements that reduce recurrence and improve reliability of the application layer. - Mentor junior analysts on diagnosis, tooling, documentation, and best practices. - Prepare and present operational reports and metrics to leadership where required. - Support onboarding and training of new team members; collaborate daily with engineering QA, product, and project stakeholders. Qualifications - University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support). - Solid experience in production application support or technical operations for software/digital products at scale. - Strong problem-solving, critical thinking, systems thinking, and learning agility (comfort adopting new product areas, data sources, and tools). - Knowledge of SQL and of relational and non-relational (NoSQL) databases for investigation and validation, including hands-on use where needed (e.g. MongoDB and/or Cosmos DB). - Familiarity with mobile app testing on Android and iOS — using local simulators/emulators and/or cloud device and browser testing platforms (e.g. LambdaTest, BrowserStack) — to reproduce and validate user-impacting issues. - APIs and practical use of tools such as Postman for reproduction and troubleshooting. - Understanding of cloud computing concepts (Azure and/or AWS), microservices, messaging/MQ concepts, and observability (e.g. APM, distributed tracing); hands-on experience with New Relic is a strong plus. - Experience with Jira (e.g. JSM, Software, service desk workflows) and Confluence for ticketing, documentation, and knowledge management. - Programming logic and ability to run or adapt Python scripts (e.g. in VS Code) for diagnostics or light automation; broader programming experience is a plus. - Familiarity with Databricks (or similar) for data analysis in support investigations is a plus. - Confident use of AI assistants (e.g. ChatGPT, Copilot, Cursor) for research, drafting, and analysis—with sound judgment and verification. - Advanced communication skills in English (written and spoken). - Experience with Agile projects or delivery environments. Requirements - Ability to work under pressure and manage multiple priorities during incidents and peak volume. - Strong analytical and problem-solving skills applied to business rules, data flows, and user-impacting defects. - Excellent communication and interpersonal skills with both technical and non-technical audiences. - Ability to work in a team-oriented, collaborative environment aligned with development and product teams. - High level of self-motivation and willingness to make a measurable difference in stability and customer experience. - Autonomy, accountability, and a strong desire to learn continuously. Benefits - Performance-based bonus* - Attendance Bonus* - Private pension plan - Meal Allowance - Casual office and dress code - Days off* - Health, dental, and life insurance - Medicines discounts - Gympass partnership - Childcare subsidies - Discounts on Ambev products* - Clube Ben partnership - Scholarship* - School materials assurance - Language and training platforms - Transport allowance

Role Description As a Sr. Analyst, Reporting & Analytics with Evergreen Nephrology, you will report to the Manager of Reporting & Analytics and collaborate with the broader analytics, technology, and operations teams to develop data-based solutions and tools that drive company performance and patient outcomes. Your reporting (e.g., Power BI) and analytical skills (SQL) will help develop new reports and tools, and your communication skills and business acumen will drive collaborative efforts in gathering requirements and feedback, providing analytic insight to our stakeholders, and drive improvements to our operating and clinical models. This role is an individual contributor role. Role Responsibilities - Collaborate with business partners to gather business reporting and analytics requirements to drive operational and clinical efficiency - Understand and validate the accuracy and quality of the data represented within analytics and reporting outputs - Collaborate with Data Engineering and Advanced Analytics to transform raw data into desired metrics and insights - Utilize visualization tools (e.g., PowerBI) to design and create analytics dashboards and operational reports - Train end users on newly deployed dashboards/deliverables - Support ongoing enhancements and maintenance of deployed dashboards/deliverables - Manage internal and external timelines for data reporting - Identify and track issues with reports, including defects in logic, data quality problems, and process errors - Maintain documentation of existing reports and dashboards (KPI definitions, data sources, etc.) - Other duties consistent with this role, as assigned. Qualifications - A bachelor’s degree in engineering, data science, statistics, public health, economics, or a related field. Master’s degree preferred. - 3+ years of experience in a reporting or health economics environment in the health care industry - 1+ years developing dashboards and reports utilizing BI tools (e.g., Power BI, or Tableau) - Strong SQL skills required; expertise in SQL and Python programming preferred - Experience developing data models, or partnering with data engineering teams to translate business needs into scalable, analytics-ready datasets - Health care industry experience, value-based care preferred - Proven hands-on knowledge of turning data into relevant reports and visualizations - Strong organizational, analytical, multi-tasking, documentation, presentation, and problem-solving skills - Ability to communicate effectively in both oral and written form to a widely diverse audience - Strong business acumen and interpersonal skills - Working understanding of healthcare privacy and security practices - Experience with healthcare data (EMR and/or claims) preferred - High curiosity and a growth mindset - Intermediate skills with MS Office Suite of products including Outlook and Teams - Able to work effectively in a primarily remote environment: - Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended - Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role - Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information Requirements - The pay range for this role is $75,000 to $95,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors. - This role is also eligible for an annual bonus. Benefits - Paid time off starting at 4 weeks for full-time employees - 12 paid holidays per year - Medical, dental, vision and life insurance, including an HSA with employer match - Reimbursement for continuing medical education for eligible roles - A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure - Paid parental leave - A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

• Works independently with limited supervision for Large/Complex Formal bids over $2M • Shares responsibility for Daily Bid Assignments to the Bid Team • Provides a second-tier escalation point for the Bid Analyst team • Assists management, leading Training and On-boarding of new Associates • Coordinates and manages Bid Team reporting for bid activity and bid results • Makes recommendations for Sales Leadership on complex RFP/RFQ’s for Bid Strategy • Engages with the STS Sales teams and other cross-functional departments on all activities related to Bid processes

• Work with the Podean Listing tool to fill marketplace templates • Fulfill the images requirement for each marketplace using (Salsify and Malibu) • Ensure compliance with platform policies and best practices