Job Focus The incumbent is accountable as SME for end-to-end logistics delivery in order to deliver medicines from manufacturing plants and contract manufacturers to customers and patients at the right place, at the right time, in the right condition. Primary Responsibilities - Be SME's for the end-to-end logistics execution - Asses new capabilities and technology as User acceptance testers (UAT) - Gather operation requirements for new launches, new archetypes and changes on the end-to-end logistics execution. - Initiate, implement and support innovative initiatives to improve the customer experience. - Curious and fast active learner through experimentation when tackling new problems, using successes and failures as learning fodder. - Ability to embrace constant changes and build resilience with flexibility, open mind and positive attitude in high-energy and fast-paced environment. - Ability to identify problems, to handle conflict and to deliver customer centric solutions in a fast and proactive way, using descriptive analytical skills and the ability to gather, analyze, and quickly synthesize critical information. - Support and propose strategic, automation and cost saving initiatives. - Drive and lead actions and projects impacting the operational processes within and beyond the assigned flow or specialist area. - Work with cross-functional teams and stakeholders at varying levels both internally and externally. - Establish a governance process for system access, including activation and maintenance - Lead the change in order to be one step ahead and contribute to a future proof organization. Continuously learning stakeholder requirements and driving change needed to align with them. - Oversee User Acceptance Testing (UAT) to ensure business needs are being met. - Applies job specific skills and extensive knowledge of the flow for which they are an SME to provide input into recommendations for improvements. - Makes decisions that require choosing between multiple options to resolve complex problems. Makes decisions within guidelines and policies. - Works under limited supervision. Performs assignments using established procedures and general instruction on the process and desired outcome. - Uses a variety of communication tools and techniques to explain difficult concepts and persuades others to adopt a point of view. Demonstrates effective written and oral communication skills. - Actively and willingly participates and contributes as a team member. Takes responsibility for a portion of the team's milestones/deliverables . Level of Education Bachelor's or master's degree, university degree or equivalent through experience in a supply chain related discipline. Experience - 5 years of experience in a supply chain, project management and business analytics roles delivering best in class customer service to enhance the customer experience. - Experience in Project Management. - Strong analytical and reporting skills - Good understanding of the end-to-end logistic order management execution process (from order to customer delivery) Languages - Excellent verbal and written skills in English. - Excellent communication (written and verbal), listening, documentation and comprehension skills. Computer skills Broad PC skills are essential (MS applications Outlook, Word, Excel, Visio, and PowerPoint, Tableau or equivalent analytics solutions, MS Project, Smartsheet or equivalent PM tools). Work Location Assignment: Hybrid EEO (Equal Employment Opportunity) & Employment Eligibility Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability. Logistics & Supply Chain Mgmt

• Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes. • Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client’s evolving needs and strategic priorities. • Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze’s solutions on their business goals. • Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners. • Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs. • Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration. • Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth. • Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze’s value proposition.

• Maintain consistent, structured communication with customers to understand evolving business goals and technological needs. • Transform from a vendor to a strategic partner by aligning ZIRO’s technical roadmap with the customer’s long-term business outcomes. • Guide customers in optimizing ZIRO’s solutions to meet business objectives. • Help customers quantify and articulate ROI from ZIRO’s solutions. • Partner with Sales Engineer to develop joint account plans for top customers. • Drive net-retention by owning the end-to-end sales cycle for existing accounts; you will be responsible for identifying expansion opportunities and closing deals to hit growth targets. • Execute discovery and delivery of customer needs across the lifecycle, from onboarding to renewal. • Own all renewal forecasting and execution. • Conduct Partnership Reviews that translate complex usage data into clear ROI narratives, positioning ZIRO as an indispensable part of their tech stack. • Ensure consistent retention communications—triggered 120–90 days before contract expiration. • Serve as the customer’s advocate to internal teams, influencing product and service improvements. • Solicit testimonials, case studies, and references from high-value accounts. • Track customer usage, engagement, and health metrics; share data-driven insights with leadership. • Maintain CRM hygiene with accurate renewal, opportunity, and activity data.

• Act as the primary point of contact for assigned sponsor partners across a portfolio of global events • Build and maintain strong relationships with senior stakeholders within partner organizations • Provide strategic and tactical guidance to partners regarding sponsorship execution and event participation • Communicate updates, risks and changes proactively to internal teams, clients and sponsors • Deliver a consistent white-glove experience across all interactions and touchpoints • Act as the voice of the sponsor internally, ensuring sponsor priorities and objectives are fully understood and delivered • Partner with internal sponsorship teams and client workstreams to execute sponsorship deliverables including booths, digital assets, content, demand generation and custom activations • Collaborate directly with clients onsite and support live event troubleshooting as required • Manage communication cadence with sponsors, ensuring agendas, action items and follow-ups are clearly documented and progressed • Track project timelines and proactively mitigate risks to ensure seamless delivery and sponsor satisfaction • Provide executive-level status updates and reporting to clients and stakeholders • Support Account Directors and Sales Leads in achieving retention and growth across key sponsor accounts • Mentor and support colleagues, promoting best practice in sponsorship delivery and project management • Share knowledge and contribute positively to team culture and continuous improvement • Participate actively in client and agency account discussions, helping shape future sponsorship engagement strategies • Maintain strong knowledge of team systems, tools, resources and operational processes