• Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes. • Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client’s evolving needs and strategic priorities. • Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze’s solutions on their business goals. • Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners. • Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs. • Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration. • Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth. • Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze’s value proposition.

• Maintain consistent, structured communication with customers to understand evolving business goals and technological needs. • Transform from a vendor to a strategic partner by aligning ZIRO’s technical roadmap with the customer’s long-term business outcomes. • Guide customers in optimizing ZIRO’s solutions to meet business objectives. • Help customers quantify and articulate ROI from ZIRO’s solutions. • Partner with Sales Engineer to develop joint account plans for top customers. • Drive net-retention by owning the end-to-end sales cycle for existing accounts; you will be responsible for identifying expansion opportunities and closing deals to hit growth targets. • Execute discovery and delivery of customer needs across the lifecycle, from onboarding to renewal. • Own all renewal forecasting and execution. • Conduct Partnership Reviews that translate complex usage data into clear ROI narratives, positioning ZIRO as an indispensable part of their tech stack. • Ensure consistent retention communications—triggered 120–90 days before contract expiration. • Serve as the customer’s advocate to internal teams, influencing product and service improvements. • Solicit testimonials, case studies, and references from high-value accounts. • Track customer usage, engagement, and health metrics; share data-driven insights with leadership. • Maintain CRM hygiene with accurate renewal, opportunity, and activity data.

• Act as the primary point of contact for assigned sponsor partners across a portfolio of global events • Build and maintain strong relationships with senior stakeholders within partner organizations • Provide strategic and tactical guidance to partners regarding sponsorship execution and event participation • Communicate updates, risks and changes proactively to internal teams, clients and sponsors • Deliver a consistent white-glove experience across all interactions and touchpoints • Act as the voice of the sponsor internally, ensuring sponsor priorities and objectives are fully understood and delivered • Partner with internal sponsorship teams and client workstreams to execute sponsorship deliverables including booths, digital assets, content, demand generation and custom activations • Collaborate directly with clients onsite and support live event troubleshooting as required • Manage communication cadence with sponsors, ensuring agendas, action items and follow-ups are clearly documented and progressed • Track project timelines and proactively mitigate risks to ensure seamless delivery and sponsor satisfaction • Provide executive-level status updates and reporting to clients and stakeholders • Support Account Directors and Sales Leads in achieving retention and growth across key sponsor accounts • Mentor and support colleagues, promoting best practice in sponsorship delivery and project management • Share knowledge and contribute positively to team culture and continuous improvement • Participate actively in client and agency account discussions, helping shape future sponsorship engagement strategies • Maintain strong knowledge of team systems, tools, resources and operational processes

• Manage and own the relationship with the client leadership team for Experity’s clients. • Meet with client management on a regular basis and build relationships at multiple levels. • Communication cadence to include, at minimum monthly business review meetings. • Responsible for ensuring service level commitments are met for each client. • Coordinate and hold accountable internal service teams as necessary to ensure successful delivery of our products and services. • Support client adherence to prescriptive best practice setup and configuration of our products. • Monitor performance metrics and aid in identification of opportunities for improvement. • Maintain an understanding of the urgent care business model, client workflows, and common market problems. • Provide system and industry expertise with a consultative approach focused on ensuring optimal utilization and realized value of Experity solutions. • Increase customer satisfaction by understanding business needs and supporting expanded utilization of Experity solutions. • Elevate client relationships from vendor/partner to trusted business advisor. • Provide revenue cycle management expertise toward ongoing process improvement and compliance initiatives. • Responsible for working with clients to reduce recurring errors and reduce claim exceptions. • Interpret and provide analysis of clinic financial data through key reports and revenue cycle drivers. • Lead a monthly meeting to review accounts receivable status, KPI and accounting reports with client’s financial team. • Support the development and ongoing management of prescriptive best practice PM system setup, EDI processes, and revenue cycle workflows. • Collaborate with the RCM Operations and RCM Management teams to ensure client/company alliance on prioritization and approach to service delivery. • Manage and communicate findings effectively with assigned clinics and their management staff to achieve optimum performance. • Identify trends and carrier issues relating to billing and reimbursements. • Report findings effectively directly to assigned clinics. • Collaborate with other departments such as marketing, support, and product management to ensure ongoing success of client relationship with Experity. • Act as liaison for internal and external communications with assigned clients. • Manage ongoing conference calls and ensure a positive relationship with assigned accounts. • Provide regular status reports and manage task lists on assigned accounts progress for all project areas. • Supports sales process with potential clients. • Identify opportunities for selling additional solutions into client base. • Support Sales when subject matter expertise is needed. • Proactively nurture opportunities for references, referrals, and case studies. • Work with Experity Finance to support client invoice questions and support collection efforts on aged accounts receivable balances.