Kindbody

Role Description As an experienced Patient Navigator, MBS reporting to our Customer Success Manager, you will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a full-time remote position. Responsibilities - Answer inbound calls - Manage HubSpot emails and secure messages - Schedule appointments - Provide issue resolution/handle escalations - Coordinate patient assistance - Confirm the eligibility of members; ensure members have an assigned company code and verify they are tagged to their employer properly - Educate eligible members on benefits, track members’ journey, and provide frequent follow-ups - Go above and beyond for the patient, ensuring they feel supported and well communicated with throughout their journey (established touch points) - Provide transfer packets to partner clinics and pharmacies - Work with COE and Provider Relations to follow up on contracts and LOAs, ensuring a seamless experience for the patient and keeping the patient updated - Work closely with billing to ensure the patient is educated on SOB and financials as it relates to treatment and pharmacy - Handle other responsibilities and ad-hoc projects from time to time, based on business needs Qualifications - Prior experience in fertility is a plus - Prior experience with member benefits required - Prior experience in medical insurance is required - Excellent customer service with exceptional follow-through - Ability to work independently and prioritize work effectively - Flexible and adaptable - Kind and empathetic - Proficient with HubSpot, Microsoft Office, and Google Docs - Experience with EMR - Bilingual in Spanish is a plus

Role Description The Senior Client Success Executive is a strategic partner to Kindbody’s most complex and high-value employer clients. This role owns end-to-end client success—driving retention, growth, and measurable outcomes across clinical performance, financial impact, and employee experience. What You’ll Do - Strategic Client Leadership - Own a portfolio of large, complex employer clients - Build and maintain executive relationships (CHRO, CFO, Benefits Leaders, Consultants) - Lead QBRs, ABRs, renewals, and long-term strategic planning - Align Kindbody solutions to client priorities (cost, access, outcomes, experience) - Partner with clients to define and evolve a multi-year benefits strategy aligned to their broader ecosystem - Value Delivery & Growth - Translate utilization, engagement, and clinical data into ROI and workforce impact - Drive retention and expansion (NRR, GRR) - Identify and execute growth opportunities across Kindbody’s solutions - Proactively identify risks and lead mitigation strategies - Drive benefit optimization strategies including product expansion, coverage design, and program enhancements - Client Experience & Ecosystem Alignment - Partner with Marketing to drive engagement strategies - Navigate complex ecosystems (consultants, health plans, point solutions, clinics) - Act as escalation point for high-impact client issues - Serve as the executive voice of the client internally, influencing product, clinical, and operational priorities - Data & Insights - Deliver executive-level reporting and storytelling - Use data to identify trends, gaps, and opportunities - Provide financial and utilization insights, including spend and cost trend analysis, to inform client decision-making - Operational Excellence - Ensure quality, consistency, and timeliness of client deliverables - Contribute to improving processes and workflows - Maintain clean and accurate account data and documentation - Maintain strategic account plans, client roadmaps, and key documentation Qualifications - 8–12+ years in client success, consulting, or healthcare benefits - Experience managing large, complex employer clients - Strong financial acumen and data storytelling skills - Executive presence with ability to influence senior stakeholders - Deep understanding of employer benefits ecosystem preferred What Defines Success - Best in class client retention and renewal outcomes (GRR) - Exceptional client growth, including utilization and engagement (NRR) - World class client and account management satisfaction (NPS)

Role Description You will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, professionalism, and collaboration. This role is a Full time remote position. Our Tech Stack - Docker: everything, everywhere - Rails apps unified in a monorepo - Kubernetes in AWS (EKS): ensures stability, uptime, speed, scalability of our EMR - React, TypeScript, React Native, GraphQL, Amplify: modern, usable Patient Portal - Python, Serverless Architecture - AWS, GCP, Segment, Metabase: our data engineering stack - Vue.js: integrated within our full stack Rails apps to improve our user experience - Sidekiq, Redis: queueing and scheduled jobs, caching - Honeybadger, Grafana, Kibana, Skylight: monitoring and performance - CodeClimate, Jest, Rspec, Rubocop: testing and code quality Responsibilities - Work from database schema to CSS to help build our core products and address significant scaling needs as we grow. - Be tasked with a broad spectrum of work ranging from traditional feature development to performance improvements, to third party integrations, to experimenting with new technologies to address challenging healthcare problems. - Write Ruby code to build external-facing RESTful APIs and internal GraphQL APIs. - Production deploys via our CI/CD pipeline. - Work with product designs to create modern, responsive new features. - Interact with co-workers across departments to communicate progress and outcomes of planned work. - Partner with product development, operations, support to address ongoing product issues and enhancements. - Collaborate with engineering team members to establish architecture foundation to scale our products. - Create internal tools to enable the business to manage our products. - Collaborate with data to design and create data marts for analytics purposes. - Participate in security audit and improvements. Attributes / Personal Skill - Own it. Take technical responsibility for a family of systems - be on the lookout for opportunities for improvement to keep our production systems scaling and performing fast. - Speak up! Contribute to the conversation concerning sprints and deliverables. - Get involved. Design and architect systems that can span multiple teams and/or products. - Be thoughtful. Communicate with leadership, product owners, other technologists and users to build useful, relevant, dependable solutions. - Think critically. Break down complex problems into elegant technical solutions to intelligently solve problems for our patients and internal stakeholders. - Ability to dive in, go with the flow, prioritize, and support the needs of a rapidly growing startup! - Be curious! Actively contribute to the adoption of strong architecture, best practices, and new technologies. Desired Skills and Experience - 3+ years of developing code in Ruby on Rails. - Good understanding of GraphQL and related frameworks e.g. Relay, Apollo. - Experience with ETL automation and implementing data pipeline architecture. - Solid work experience using AWS technologies. - Preferred 2+ years experience with Docker and container orchestration. - Solid work experience in building production REST APIs. - Experience in at least one or more relational databases such as Postgres, MySQL, etc. - Experience with in-memory stores and NoSQL is a plus (Redis, Memcached). - Empathy and patience providing support to all levels of tech literacy. - Experience building HIPAA-compliant software preferred.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be working in a fast-paced, rapidly growing environment where you will be relied on for your expertise, leadership, professionalism, and collaboration. Your analytical and actuarial track record will benefit the future of Kindbody as we work to elevate our position in the market and with current clients. The future of Kindbody will include a risk-based model that will potentially put our fees at risk. We need a leader to identify, create, and monitor the methodology that will be used for this shared savings model with large/jumbo employers. Responsibilities - Lead commercial enterprise financial assumptions and analysis for Kindbody, including employer, health plan carrier, provider, point solutions, and other partnership vendors. - Establish underlying pricing assumptions and develop ways to present this information so that it is understood by stakeholders. - As the lead actuary, be responsible for the measurement of financial risk on employer and channel partner deals. - Lead employer analytics and develop a robust employer reporting package that differentiates Kindbody measurement and metrics in the marketplace. - Lead development of employer and partnership channel pricing models including direct to employer, carrier, ecosystem partnerships, Rx, employer coalitions, PEOs, etc. - Identify key partner channel partners, channel partnership strategies, and negotiations. - Support the development of and refine fertility treatment and fertility Rx pricing models to produce cost-saving efficiencies for employers. - Work with sales and operational leadership to develop performance standards and metrics and develop financial guarantee requirements for the employer market. - Continue to evolve pricing models based on individual client needs and evolving employer demands. Develop different pricing scenarios based on employer needs. - Work in partnership with the sales team & client success (account management) to present the underlying actuarial basis and financial assumptions to substantiate the pricing model. - Develop the business case and ROI and support the sales team in proposal development, participate in prospect and finalist meetings to support and differentiate Kindbody value, efficiency, and cost-effectiveness. - Support sales process and customer success teams by building a compelling assessment of value and ROI. - Actively participate in prospect and client meetings to articulate the outcomes and impact of Kindbody. - Bring familiarity with brokers and consultants and add financial credibility with all buyers. Partner with broker/consultant channel team on presentations to provide financial modeling, understanding, and credibility. - Support the development of clear employer marketing/sales materials and approaches to position Kindbody in the market. - Support the enterprise team with competitive landscape and analysis, especially around the annual business review process for current clients. - Work with senior leaders to iterate the Kindbody product and offer to align with shifting needs and demands. - Partner with senior finance leaders to conduct financial analyses and risk assessments in a merger or acquisition. Qualifications - Actuary with 7-10 years experience with a health plan, employee benefit broker/consultant role, or point solution. - Ideal candidates will have fertility benefit management knowledge or prior work experience supporting these benefits. - The position is remote with occasional travel to meet with clients and prospects. - Previous experience building and leading teams would be a plus.