• Du steuerst unsere Kundenprojekte end-to-end und hältst mit Tools wie Asana alle Fäden zusammen. • Du übernimmst Verantwortung für unsere Kundenbeziehungen und entwickelst Projekte strategisch weiter. • Du begleitest unsere Kunden vom ersten Kick-off bis zum Reporting und bist ihre wichtigste Ansprechperson im Projekt. • Du entwickelst wirkungsvolle Strategien zur Leadgenerierung und treibst die Umsetzung mit deinem Team voran. • Du präsentierst deine Strategien überzeugend und gewinnst unsere Kunden für deine Ideen und Konzepte. • Du hast KPIs, Timelines und Ergebnisse jederzeit im Blick und sorgst dafür, dass Projekte messbar vorankommen. • Du bringst interne Teams und Freelancer zusammen und stellst sicher, dass alle effizient und auf Augenhöhe zusammenarbeiten. • Du entwickelst dich zum Experten im B2B-Marketing, um zusammen mit deinem Team immer wirksamere Strategien für unsere Kunden zu entwickeln.

• Work to learn and establish rapport with customers. • Schedule and perform preventative maintenance. • Generate revenue growth by offering solutions and products aligned with the service portfolio. • Provide timely responses to service requests. • Complete and submit applicable field service reports for invoicing. • Develop a profitable territory performing service, selling service contracts, parts, systems. • Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources. • Troubleshoot and problem solve issues as they arise when doing service calls. • Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies. • Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. • May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate. • Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning the client’s ultrasound equipment portfolio and needs.

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs. • Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth. • Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level. • Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests. • Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions. • Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients. • Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests. • Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles. • Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement. • Identify Cost Optimization opportunities within the Customer Cloud environment • Work with Cloud Vendors Sales Rep on mutual customers.

• Recruiting, leading, developing and retaining the Ophthalmology Account Director team in the Region • Ensuring strong and consistent performance that meets and exceeds brand goals • Driving accountabilities for all results throughout the Region • Building and developing a high performance, high integrity, high quality OAD team • Responsible for meeting and/or exceeding brand objectives • Leading regional activities including hiring, training, performance evaluation and development • Ensuring compliance to corporate policies • Ensuring each employee is trained and effectively implements all resources to support customer and account goals • Building the Company’s credibility and relationships with key customers in the field of Ophthalmology • Partnering with multiple internal stakeholders to proactively analyze and address market dynamics and trends that support account and brand objectives.