• Acompañar a merchants durante el proceso de onboarding técnico e integraciones. • Brindar soporte de primer nivel en incidencias de pagos (rechazos, errores, configuración). • Diagnosticar y resolver problemas relacionados con integraciones API REST, procesamiento de transacciones y métodos de pago LATAM. • Monitorear la performance de la plataforma y detectar incidencias proactivamente. • Registrar y dar seguimiento a tickets, métricas y KPIs. • Escalar casos técnicos a producto e ingeniería cuando sea necesario. • Mantener comunicación clara con perfiles no técnicos y colaborar con equipos internos.

• Run 20-30 minute onboarding calls with new TradeRated customers. • Walk customers through company setup, technician roster, review path configuration, and CRM integration steps where applicable. • Capture and confirm critical setup information during the call. • Set clear expectations for what happens next and what the customer needs to do after the call. • Ensure every customer reaches onboarding-complete status or has a clearly documented blocker and next step. • Confirm the pre-call form has been completed before the onboarding call. • Review customer-provided information and pre-configure what can be set up in advance. • Confirm the right customer stakeholders are attending. • Coordinate with Sales for warm handoffs during the early customer cohort. • Guide customers through CRM integration setup for supported systems. • Troubleshoot common setup or integration issues in real time. • Maintain working knowledge of supported CRM integrations. • Drive customers toward activation, defined initially as first verified review captured. • Help customers complete the key actions needed to start using TradeRated. • Track whether customers have completed first technician setup. • Follow up with newly onboarded customers to confirm activation progress. • Run the established onboarding playbook consistently across customers. • Track friction points, customer questions, and recurring setup issues. • Receive customer handoff from Sales with clear context.

Role Description The Onboarding Specialist will be responsible for serving as the primary link between new franchise owners and the HomeWell team during the pre-launch phase of their business, providing coaching and support via the LaunchWell new owner certification program. This includes ensuring franchise owners receive the tools and training needed to successfully launch their business and be poised to meet year 1 revenue and royalty benchmarks. This role is ideal for someone with a passion to make a positive impact with new franchise owners, and a desire to work collaboratively in a dynamic environment. Qualifications - Bachelor’s degree highly preferred; equivalent experience may be considered - Experience supporting franchising or home care organizations, preferred but not required - Strong interpersonal and communication skills with the ability, desire and enjoyment to work in a cooperative, professional and friendly manner - Strong organizational skills with the ability to manage multiple tasks and deadlines - Strong attention to detail and accuracy, with a focus on quality and compliance - Thrive on exceeding goals and meeting deadlines - Comfort with Zoom, Teams, or other virtual meeting software - Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook) - Stable and reliable internet connection required Requirements - Cultivate and maintain effective franchisee relationships as the primary corporate contact for new franchise owners, ensuring excellent customer service delivery and rapid response times - Assist franchise owners by providing support, training and direction to available tools and resources - Provide ongoing coaching and support calls with new franchise owners in accordance with their projected opening timelines and required completion of tasks - Ensure LaunchWell program is followed, and all tasks are completed for efficient onboarding and handoff to the Launcher Franchise Business Coach (FBC) - Provide regular status updates of franchise owners in the onboarding process to leadership and key stakeholders, including any issues affecting the franchise owner’s completion of tasks and/or projected opening timeline - Track key opening milestones and ensure new franchise owners have access to needed resources to be able open their businesses as quickly as local regulations will allow - Understand the purpose and benefits of new programs, company initiatives, strategic direction, vendors partnerships, training and education programs, tools, and resources to effectively educate franchisees to prepare them for launch - Maintain basic knowledge of home care licensure requirements affecting agency business Benefits - This is a primarily sedentary position. Company Description - Reports directly to the Onboarding Manager - Exempt classification - Full-Time; 40-hours a week - Travel: up to 20%

Role Description ISTA Personnel Solutions is recruiting on behalf of a fast-growing US-based ABA (Applied Behavior Analysis) therapy company, who requires an Onboarding Coordinator to support a structured onboarding team that processes new therapist hires across multiple US states. As an Onboarding Coordinator, you'll be the first point of contact for newly hired ABA therapists from the moment they accept their offer. Your job is to guide them through each step of the onboarding process, keep them moving, and make sure nothing falls through the cracks. It's a high-volume, detail-driven role that requires someone who is organised, proactive, and genuinely good with people. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered. - Power Backup: A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered. - Work Environment: Fully remote KEY RESPONSIBILITIES: - Conducting onboarding meetings via Zoom or Teams with newly hired therapists. - Guiding candidates through each stage of the onboarding process and identifying what still needs to be completed. - Following up consistently to ensure candidates are progressing through their onboarding steps on time. - Managing candidate statuses on a shared board and ensuring no one is stuck at a stage for too long. - Completing and tracking tasks accurately within the company's systems (including ClickUp). - Flagging candidates who are not engaging or progressing and following the relevant protocols. - Coordinating with the staffing team once candidates reach the placement stage of onboarding. - Handling approximately 30 onboarding candidates per month per state, with team support during high-volume periods. Qualifications - Previous experience in an onboarding, recruitment coordination, or HR admin role. - Experience working with ClickUp, Microsoft Teams, or similar platforms is an advantage. - Familiarity with the ABA therapy space or a background in healthcare, disability, or mental health services is a plus. - Strong organisational skills and a task-oriented working style — you need to love ticking things off a list. - Excellent follow-up and communication skills — a large part of this role is keeping candidates moving and engaged. - Comfortable working in a high-volume environment with multiple candidates at various stages simultaneously. - Self-driven and able to identify what needs to be done without waiting to be told. Requirements - If you have not been contacted within 14 working days, please consider your application unsuccessful.