• Manage contracts from review to approval, serving as the central point of coordination throughout the process • Partner with Sales, Operations, Technology, Legal and Finance to ensure contract terms, approvals, and requirements are accurately reviewed, tracked, and executed • Maintain clear documentation of contract status, requirements, and approvals to support cross-functional visibility and alignment • Lead end-to-end onboarding and implementation activities for new and renewing National Accounts clients • Translate contractual obligations into actionable onboarding requirements, timelines, and deliverables • Coordinate internal stakeholders across Operations, Information Technology, and other functional partners to ensure all setup and readiness activities are completed • Partner with Operations to scope and validate technical, operational, and process requirements as part of implementation planning • Create and maintain SERVPRO.net coming soon pages and other onboarding-related content to support launch preparation • Publish launch bulletins, onboarding materials, and vendor onboarding packs to ensure consistent, accurate communication • Track launch readiness criteria, confirming all required elements are complete prior to go-live • Ensure a structured, well-documented handoff to the Client Support Team following launch, including key requirements, timelines, and ongoing support considerations • Serve as a liaison between contract execution, onboarding, and downstream support teams to ensure smooth transitions and role clarity • Participate in process improvement efforts by identifying recurring challenges, risks, or inefficiencies within contracting and onboarding workflows • Contribute to documentation, templates, and standard processes that improve consistency and scalability of contract and onboarding execution.

Title: Intake Clinician - Children and Adult Services *Sign-on Bonus* Locations: Center Line/Clinton Township Department: Clinical Professionals - Monthly Supervision Job Category: Clinical Professionals - Monthly Supervision Requisition Number: BHCIN004208 Full-Time Hybrid Job Description: Easterseals MORC is hiring for a Hybrid Intake Clinician to help make a difference and become part of something bigger than yourself! As we continue to grow, we are actively hiring for positions based out of our Center Line/Clinton Township office. We are looking for Game Changers The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits: - Low-cost Dental/Health/Vision insurance - Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. - Generous 401K retirement plan - Paid leave options available - Up to $125 bonus for taking 5 days off in a row. - 10 paid holidays and 3 floating holidays - Wellness Programs - We are a PSLF (Public Service Loan Forgiveness) Employer. - We provide bonuses and extra incentives to reward hard work & dedication. - Mileage reimbursement in accordance with IRS rate. - Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. - Student loan repayment options - Pet Insurance Qualifications: - Possess a Master’s degree from an accredited college or university with a major in Social Work or Counseling; AND Have an LMSW, or LPC from the State of Michigan. May consider highly qualified LLMSW. - Must meet qualifications of a Mental Health Professional (MHP) per the Michigan PIHP/CMHSP Provider Qualification per Medicaid Services Duties and Responsibilities: - Screen for co-occurring mental health and substance use disorders. Implement integrated strength based assessment interviews to assess the presence, onset, symptoms and patterns of substance use, behavioral and psychiatric disorders. - Assess for acute needs and risk and provide/arrange for appropriate stage wise intervention. In the presence of two disorders, evaluation will be made of the interaction between the two, as well as the relationship of each to significant life events. Demonstrate the knowledge of diagnostic criteria for psychiatric and substance use disorders. - Conducts initial assessments to determine appropriate level of care based on contract criteria. Analyzes clinical histories for diagnostic purposes, and develops preliminary individualized treatment plans and completes initial authorizations for individuals that include recommendations for appropriate community-based services. - Obtains information when appropriate form a variety of sources to develop a clinical history. Records the treatment plan, progress and other significant information regarding the individuals for agency case records. - Develop preliminary treatment plans for SA, MH and COD that are individualized and person-centered and reflect proper treatment matching. Specific goals, objectives and stage/phase specific treatment interventions are identified for each assessed need. If deferred, the reason for doing so is identified. Community resources and supports are prioritized as a strategy to assist individuals with meeting their needs. Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For! *Sign-on bonus may be available based on role, experience, and eligibility requirements.

Title: Onboarding Specialist I - Performers Location: Remote - San Francisco, CA Remote - Denver, CO Remote - Atlanta, GA Remote - Chicago, IL Remote - Washington DC, United States Hybrid - Santa Barbara, California Dallas, Texas San Diego, California Department: Onboarding Services Job Description: AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves. The Onboarding Specialist will guide new customers through the setup and training of our newest Value Added Service, Realm-X Leasing Performer, ensuring a seamless and successful transition. This role involves project management to coordinate various aspects of the onboarding process, focusing on delivering measurable value to each customer. You will work independently to manage your customer projects, while also building strong relationships with clients to understand their unique needs. A customer-centric approach is crucial, coupled with a detail-oriented mindset to ensure accuracy and completeness. The ability to excel at multitasking and adapt quickly to priorities and challenges is essential for success in our high-volume environment. Your impact - Proactively manage a continuous queue of customers, consistently striving to exceed measurable monthly onboarding targets and deliver high customer satisfaction. - Conduct comprehensive setup and training calls with new customers, defining project deliverables, establishing timelines, and ensuring the timely and successful completion of all assigned projects. - Cultivate and maintain a deep and comprehensive understanding of service product features, functionalities, and upcoming enhancements. - Act as a trusted feature expert, providing proactive guidance and best practices to customers to optimize their product utilization and effectively meet their evolving needs. Qualifications - Exceptional ability to multitask and manage competing priorities in a fast-paced, high-volume environment. - Strong judgment and problem-solving skills - Proven project management skills, including the ability to define deliverables, establish timelines, and ensure timely completion of projects. - Highly adaptable and able to quickly adjust to changing priorities and challenges. - Strong ability to collaborate and build effective relationships with cross-functional partners. - Excellent customer service skills with a friendly and approachable demeanor, focused on building strong customer relationships. - Ability to quickly learn the technical requirements of onboarding features. Must have - BA/BS degree. - 2+ years of experience in customer service, preferably in the SaaS industry. - 1+ years of experience with a CRM (Salesforce is preferred). Location Compensation & Benefits The compensation that we reasonably expect to pay for this role is: $21.30 - $26.10 per hour [base pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity. Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type. About AppFolio AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com. Why AppFolio Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves. Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills. Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities. Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed. Paddle as One. Learn more at appfolio.com/company/careers Statement of Equal Opportunity At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.

• Create a positive first impression with our members by gathering all necessary information to ensure seamless first-time use at their pharmacy or provider’s office. • Be enthusiastic and welcoming in your conversation while explaining the benefits of their membership. • Manage member inquiries via incoming calls, emails, or chats within established turnaround times. • Ensure first attempts to contact new members are made within 24-48 hours from when a file is made active. • Identify and resolve members needs to achieve the ultimate customer experience. • Ability to guide our members through registering for their Member Portal access. • Listen to member or client service problems, determine the root cause of the issue and present options to bring the issue to resolution. • Document all communication and upload appropriate documents to our internal database. • Create and maintain clear and concise documentation of member conversations within the internal database. • Hand off members to Member Care Services team once fully onboarded by providing any special requests or issues to the team.