**📋 What You’ll Do:** - Serve as the primary point of contact between executives, employees, clients, and external partners. 🤝 - Manage executives’ calendars, schedule meetings, and coordinate travel arrangements. 📆✈️ - Track expenses and prepare detailed reports on a regular basis. 📑 - Handle client inquiries, provide accurate information, and deliver outstanding customer service. 🌟 - Maintain organized filing systems and oversee office-related inventory. 📋 - Take minutes during meetings and assist with client-facing communications. ✍️ - Manage social media platforms, billing, and invoicing if required. 📲💻 - Coordinate social and networking events for clients and team members. 🎉

Role Description Join Us and Make a Difference: Remote Client Representative Are you enthusiastic, dependable, and passionate about helping others? We’re seeking friendly, service-driven individuals to join our growing remote team and support our valued clients. At AO, this is more than a job—it’s a purpose. Our mission: To protect every child and serve all working people. In this role, you’ll help families make informed decisions while building trust and delivering meaningful support—all from the comfort of your home. This position blends customer service with consultative sales. You’ll connect with clients who have requested information, guide them through their options, and provide solutions that meet their needs. - No cold calling – clients request information - No high-pressure sales – service comes first - Full training and mentorship provided Qualifications - Strong communication and active listening skills - Positive, professional attitude with a desire to help others - Self-motivated and able to work independently - Coachable and open to ongoing development - Team-oriented mindset in a remote environment - No prior experience is required—we value attitude, work ethic, and consistency over background. Requirements - Serve as a primary point of contact for client inquiries - Build relationships through clear, supportive communication - Educate clients on available benefits and coverage options - Assist with applications and enrollment - Maintain a high level of professionalism, empathy, and integrity Benefits - Flexible Schedule + Weekly Pay - 100% Remote Work - Ongoing Training & Mentorship - Comprehensive Benefits - Career Growth Opportunities Company Description We are built on service, stability, and purpose. Our team thrives in a supportive, growth-focused environment where your work directly impacts families—while you build a flexible, long-term career. Next Steps: All interviews are conducted via Zoom video conferencing for your convenience. If you’re ready to make an impact, grow professionally, and build a meaningful remote career, we’d love to connect. Apply today and start your journey with AO.

• Define and lead Breezeway’s end-to-end post-sale strategy across onboarding, adoption, retention, and support • Establish clear KPIs and performance frameworks tied to retention, efficiency, and customer outcomes • Serve as the executive voice of the customer and bring customer insights into leadership discussions and company priorities • Ensure a consistent, high-quality customer experience across all touchpoints • Lead and develop a multi-layered CX organization, including senior leaders across Customer Success, Implementation, and Support • Evolve organizational structure, roles, and coverage models to support scale and profitability • Drive a high-performance culture grounded in accountability, clarity, and continuous improvement • Own net revenue retention (NRR), gross retention, and overall customer health metrics • Build and scale programs that drive adoption, engagement, and long-term value realization • Partner closely with Sales to ensure seamless handoffs and aligned expectations across the customer lifecycle • Engage directly with strategic accounts and high-impact customer situations • Optimize onboarding processes to reduce time-to-value and improve activation rates • Standardize and scale implementation while maintaining flexibility across customer segments • Improve predictability and efficiency in onboarding delivery • Oversee global support operations with a focus on responsiveness, quality, and cost efficiency • Implement scalable support models, including tiering, self-service, and escalation management • Leverage AI, automation, and tooling to improve support outcomes and team productivity • Ensure Assist functions are well-integrated and delivering measurable customer value • Act as a core partner to Product, Sales, Marketing, and Finance to align on company priorities and execution • Partner with Product to incorporate customer insights into roadmap and prioritization • Collaborate with Sales and Marketing to ensure alignment across the full customer lifecycle • Work with Finance on forecasting, capacity planning, and improving overall unit economics • Build scalable processes, systems, and reporting across the CX organization • Drive efficiency improvements across onboarding, support, and customer success delivery • Establish capacity models and resource planning aligned with growth and margin targets • Leverage data, systems (including HubSpot), and AI to increase visibility and improve decision-making.

Role Description The remote Customer Service Specialist will be responsible for: - Receiving and triaging all incoming patient and insurance calls. - Initiating outbound calls and addressing questions and concerns regarding patient accounts through other platforms, as needed. - Working in real time with a patient on the line. - Answering phones and returning voicemails to callers. - Resolving written requests from an assigned worklist. - Conducting research into multiple files and systems, as well as collaborating with several departments. - Utilizing critical thinking and a thorough working knowledge of Revenue Cycle Management (RCM). - Meeting daily production benchmarks to help measure progress in meeting KPI’s. - Interacting professionally, promptly, and courteously with patients, internal teams, and surgery centers. - Assisting in working requests and resolving patient concerns. - Interpreting an Explanation of Benefits (EOB, RA, Remit) and reading the PAS Ledger and notes. - Multi-tasking, managing time effectively, and staying organized. - Accessing multiple systems and applications. - Being flexible to perform a variety of duties. - Bilingual is preferred. Qualifications - Prior experience in working with difficult or upset customers. - Collections experience is very helpful. - Prior A/R experience in a medical setting preferred. Requirements - Strong interpersonal skills. - Ability to conduct duties with empathy, support, respect, and professionalism. - Ability to evaluate and identify priority accounts. - Flexibility to perform additional delegated responsibilities and special assignments. Benefits - Daily production benchmarks to measure progress.