• Manage a large multi-faceted project/account/campaign or multiple projects at the same time • Manage a Project Manager and/or an Associate Project Manager and/or team of Project Managers • Collaborate with all agency teams to establish effective project and staffing plans • Forecast upcoming work and allocate resources • Work as liaison/communications hub between all Agency team members and agency partners • Ensure proper forecasting for all projects on assigned account(s) • Manage workflow of all projects on assigned accounts • Develop timelines and advise on estimates; manage projects to remain on time and budget; flag timing and budget concerns • Communicate openly with all departments, providing continuous status updates • Analyze and recommend process improvements to enhance efficiency

Role Description We are seeking a Service Delivery Manager with a strong Network Engineering background to support customer engagements, pre-sales activities, and service delivery development within the Middle East & Africa Regions. The primary focus of the role is service delivery ownership and coordination, ensuring that customer engagements are well-structured, deliverable, and aligned with business objectives. A solid technical foundation in network engineering is mandatory as the role requires the ability to understand, challenge, and shape technical solutions, particularly during early customer discussions and pre-sales activities. This is a hands-on delivery-oriented role, not a pure Project Manager nor a pure Network Engineer, but a balanced profile combining: - Delivery ownership - Technical credibility - Commercial awareness Qualifications - 5–8 years of experience, including proven experience in Service Delivery, Project Management, or Service Coordination roles - Previous hands-on experience as a Network Engineer (mandatory) - Strong understanding of: - Network lifecycle (design, deployment, migration, validation) - Optical transport / networking environments (DWDM, L0/L1, etc.) Requirements - Act as the primary point of contact for service delivery, ensuring alignment between customer expectations and internal delivery capabilities - Coordinate all aspects of service delivery, including: - Scope definition - Resource coordination (engineering, partners, internal teams) - Planning and execution follow-ups - Ensure delivery is executed in line with agreed scope, with controlled risk & with awareness of cost and efficiency - Provide clear visibility and communication to both customers and internal stakeholders - Support service presales activities by contributing delivery and technical perspectives - Participate in customer discussions to validate feasibility of proposed solutions and define a realistic scope and delivery approach - Contribute to proposals by ensuring alignment between customer expectations, technical feasibility, and delivery model & constraints - Provide project/service delivery input to RFx responses when required - Use Network Engineering experience to understand and challenge proposed technical solutions and ensure they are deliverable, scalable, and efficient - Act as a bridge between engineering teams (Network Engineers, SMEs), delivery, and customer teams - For smaller engagements, may directly support or perform limited technical activities where appropriate - Demonstrate understanding of effort estimation, cost drivers, and delivery risks - Monitor and control delivery against scope, budget expectations, and resource usage - Contribute to commercially sound decisions during presales and delivery phases - Help ensure delivery contributes positively to business objectives and margins Benefits - Fully remote role based in South Africa - Daily collaboration with teams based in Europe - High level of autonomy and accountability - Ability to work across time zones and cultures - Strong communication and self-management skills Company Description

• Serve as primary point-of-contact and primary escalation point to the client • Coordinate and oversees all functional services including external vendors to the established timeline and budget • Manage the study budget, ensuring project remains within scope and that any out of scope activities are identified early and handled as appropriate. Independently drive the CO to completion and execution with support as needed. • Maintain integrated collaboration with clinical operations in the delivery and participates in clinical activities as appropriate. For projects of very limited scope (i.e. number of sites), Sr. PM may assume all clinical activities • Manage the financial health of assigned studies, including oversight of the project profitability, billable project hours, and compliance with on time, accurate billing and forecasting to support business objectives. • Develop robust and comprehensive project plans, including timelines and proactive risk management and mitigation, to guide all parameters of trial execution with consistency and quality • Ensure Quality management for assigned projects, including eTMF Inspection readiness, implementation of quality notification incident forms and/or corrective and preventative action plans to address any quality findings. • Maintain integrated collaboration with all functional operations in the delivery of the program and review as necessary of other study documentation • Establish tracking metrics to monitor trial and team progress towards project goals • Prepare project status updates and report on progress to clients and senior management, including reporting on key performance indicators, offering solutions and opportunities as they arise • Leads both internal and client meetings and set expectations for the project team • Communicate effectively with client and Precision management to relay protocol/study issues including any deviations and implements necessary actions in response to those issues • Ability to conduct formal presentations to a wide variety of audiences including colleagues, investigative staff, and clients including Bid Defenses with proficiency • Ensure study-specific training is implemented in collaboration with functional areas and ensure study-specific training compliance for the duration of the project • Support business development and marketing activities as appropriate, including travel to Bid Defense meetings as required • Perform other duties as assigned by management • Remain compliant with organizational training, time-reporting and any other administrative duties as required • Provides on-going feedback, for functional team members including annual performance reviews

• Liaise with the New Customer Acquisition (NCA) and Customer Account Management (CAM) teams to be clear on the solution. • Arrange and hold the project kick-off. • Explain the delivery methodology. • Create, share and manage the project plan, including appropriate phases. • Plan resources to meet the delivery plan. • Arrange system configuration. • Coordinate consultancy. • Set out training plans. • Deliver schedules for reports, data loading and integration. • Coordinate resources required for software development. • Establish post-go live review. • Ensure effective Customer Support handover, as project scale or complexity demands. • Provide clarity on project scope. • Understand customer resource constraints and adapt. • Control project budgets. • Identify Project risks and mitigations. • Written plan acceptance, phase completion and project sign-off controls. • Advice and guidance on building test plans. • Capture exceptions and manage. • Provide internal and external project updates and checkpoint calls as required. • Go/no-go on live controls. • Manage project scope variances and commercial / planning implications.