• Delivering excellent standards of telephone assessment via video and audio capabilities. • Providing diagnosis, prescription of self-management techniques and onward referral within the services. • Monitoring and follow up complex cases and red flag cases, escalate where required and appropriate to the Clinical Lead. • Assessing customer needs and provide appropriate advice and support. • Managing customer pathways, delivering the most appropriate clinical outcomes at the best cost for the customer.

• Conducting onboarding meetings via Zoom or Teams with newly hired therapists. • Guiding candidates through each stage of the onboarding process and identifying what still needs to be completed. • Following up consistently to ensure candidates are progressing through their onboarding steps on time. • Managing candidate statuses on a shared board and ensuring no one is stuck at a stage for too long. • Completing and tracking tasks accurately within the company's systems (including ClickUp). • Flagging candidates who are not engaging or progressing and following the relevant protocols. • Coordinating with the staffing team once candidates reach the placement stage of onboarding. • Handling approximately 30 onboarding candidates per month per state, with team support during high-volume periods.

• Own and drive commercialization and go-to-market (GTM) strategy for therapy selection products within the oncology portfolio • Define and execute product strategy and multi-year roadmap aligned to clinical needs and market opportunities • Monitor clinical trends, competitive dynamics, and customer insights to refine positioning and identify growth opportunities • Develop and present data-driven business cases, including market sizing, segmentation, competitive analysis, and financial forecasts • Translate voice of customer (VOC) insights into product requirements, features, and enhancements • Lead cross-functional collaboration with R&D, Clinical, Medical Affairs, Regulatory, and Commercial teams to drive product development and execution • Drive product positioning, messaging, and launch strategy, including sales enablement and training materials • Partner with Market Access and Commercial teams to support adoption and optimize product performance • Track portfolio performance and continuously refine strategy based on market feedback and data insights • Engage with key opinion leaders (KOLs) and clinical partners to ensure alignment with evolving standards of care • Represent Myriad at industry conferences, customer engagements, and internal leadership forums

Role Description The Care Access Coordinator is a non-clinical support role that ensures efficient access to behavioral health services by combining administrative accuracy, responsive customer support, and effective coordination between members, providers, and clinical teams. Essential Functions - Administrative & Operational Execution: - Process authorizations, enter and audit data, and manage documentation across multiple systems to ensure accuracy and workflow efficiency. - Support clinical operations through correspondence (letters, faxes) and by maintaining timely, compliant records aligned with productivity standards. - Member & Provider Support: - Serve as a frontline resource by answering benefit, authorization, and referral questions while verifying member information in compliance with HIPAA. - Deliver high-quality service through empathetic communication, basic screening, and escalation of high-risk or crisis situations to clinical staff. - Care Coordination & Case Management Support: - Triage cases and route them appropriately to clinical teams, ensuring accurate and timely information flow for care decisions. - Collect and share key data (e.g., discharge details, provider updates) to support continuity of care and cross-functional collaboration. Qualifications - Bachelor’s degree in Social Work, Psychology or related healthcare field PLUS 1+ year experience in a health care, managed care, behavioral health, and/or customer service setting OR - High school diploma PLUS 3+ years’ experience in a health care, managed care, behavioral health, and/or customer service setting - Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data. - Ability to talk and type simultaneously while navigating systems during live member interactions. - Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen. Requirements - Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met. - Ability to work independently to meet team objectives/goals. - Professional demeanor in response to all situations regardless of the nature or circumstances of the situation. - Able to manage multiple tasks in a fast-paced, changing environment. - Ability to work within a collaborative, team-oriented environment. Benefits - Hourly compensation between $20.50 - $21.35, PLUS an annual performance-based, discretionary incentive. - Comprehensive health benefit options: Medical, dental, and vision coverage. - 401(k) with competitive employer match. - Company-paid life and disability insurance. - Paid parental leave and wellbeing incentives. - Generous paid time off, including volunteer time. - Flexible spending accounts for healthcare and dependent care. - Professional development opportunities and tuition reimbursement. - Remote work flexibility (role-dependent). - Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued. Working Conditions - High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required. - Frequent use of computer and phone systems. - Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations. - Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary. - A quiet workspace with minimal background noise for calls.