• Providing telehealth services involving all ages of patients • Telephone triage, health information and education, and physician referrals • Documenting health information accurately

• Provides positive and professional inbound customer service to ensure issues are resolved efficiently • Engages with prospective customers through various channels (live chat, phone, email, SMS) to guide through consumer banking services • Takes ownership of customer concerns and resolves customer issues at first point of contact; escalates issues when necessary • Ensures due diligence is taken to support the accuracy of all customer transactions • Arrives on time and ready to receive/make customer calls as scheduled throughout the shift • Engages customers/partners through a consultative approach to understand their current and future service needs • Completes a broad range of financial transactions (e.g., transfers between accounts, debit card disputes, and/or other transactions, as necessary) in an accurate and efficient manner • Contributes to and supports business objectives • Participates in performance and development activities, including cross-training within own team

Title: Call Center Representative (Bilingual) Location: Tampa, FL Department: Customer Service Job Description: Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all. We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category. Benefits that drive themselves: - Competitive Hourly Wage of$18.00/ hour! - Full Time, Monday-Friday, 9:00am-6:00pm - Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends! - We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual. - Complimentary gym access, meal prep services and more! - Employee Discount Program! - Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country. - Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025! Overview Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Call Center Representative! The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls. What you will need - Be a minimum of 18 years of age. - Be familiar with the use of Microsoft Outlook, Excel and SalesPad. - Bilingual (Spanish/English) is required. - Be able to perform data entry in a computer and extract information on orders and accounts. - Have strong process analysis and improvement skills. - Have ability to multi-task with frequent interruptions. - Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment. - High School Diploma or equivalent education required; some college recommended. - Average computer literacy and experience required. How you will make an Impact - Be able to process stock orders, quotes, and returns accurately. - Work quickly to provide substitutes for items placed on backorder if requested. - Be able to process Credit Card Authorizations on open orders. - Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts. - Be able to answer the phone with a clear friendly tone. - Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts. - Acknowledge and answer all emails as they arrive. - Participate in Lunch and Learns and all other product knowledge opportunities. - Remain logged into queues during business hours. #INDCS

Role Description Become a part of our caring community. The CarePlus Medicare Call Center Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries from Medicare members. The CarePlus Medicare Call Center Rep performs varied activities and moderately complex administrative / operational / customer support assignments. - Handle 20 to 35 inbound calls daily from Medicare members with a focus on high-quality service and one-call resolution. - Address member needs which may include complex benefits questions, resolving issues, and educating our members. - 60% to 70% of inbound calls require placing outbound calls to physicians, DME vendors, pharmacies, or other entities to help members. - Accurately record details of inquiries, comments or complaints, transactions, or interactions, and take appropriate action accordingly. - Responsible for escalating unresolved and pending customer grievances. - Work under minimal direction within defined parameters to identify work expectations and quality standards. - Follow standard policies / practices that allow for some opportunity for interpretation / deviation. - Requires strong emotional intelligence to proactively provide solutions, ensuring the member's utmost health and safety. Qualifications - Must currently live in the Commonwealth of Puerto Rico. - Fully Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance. - 1+ years of customer service experience. - Demonstrated experience with providing strong customer service, using effective communication skills and strong attention to detail. - Prior experience managing multiple or competing priorities, including use of multiple computer applications / systems simultaneously. - Proficient with Microsoft Office applications, particularly Outlook and Teams. - Ability to maintain a professional demeanor, practicing strict confidentiality for all sensitive information. - Strong initiative with the ability to adapt to change quickly and be empathetic. Requirements - Projected start date: July 20, 2026. - Virtual training will start on day one of employment and runs for the first 7 weeks, working any shift between the hours of 8:00 AM and 8:00 PM Eastern Time, Monday through Friday. - Assigned to an 8-hour shift between the hours of 8:00 AM and 8:00 PM Eastern Time, Monday through Friday. - Must have the flexibility to work weekends, holidays and/or mandatory overtime, based on business needs. - Willing to remain in this position for a period of twelve (12) months before applying to other Humana opportunities. Benefits - Medical, dental, and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance and many other opportunities.