Role Description This position is eligible for fully permanent remote work, allowing you to work from anywhere. - Schedule: Monday to Friday, with typical day shift hours from 8:00 AM to 5:00 PM CST. - Possible Weekend or Extended Hours: There may be occasional weekend or extended hours to meet contract deadlines or urgent requirements. - Holiday Coverage: Some flexibility will be needed for holiday coverage depending on business needs. What will YOU be doing for us? - Review, analyze, and process complaints and appeals regarding dental and vision services. - Communicate with both internal and external entities to resolve complex payment disputes, quality of care issues, and requests for appeal regarding the denial of healthcare and/or dental services. What will YOU be working on every day? - Analyze, triage, investigate, research, and process standard and escalated appeals, complaints or state complaints from members, providers, health plans, and state agencies. - Communicate effectively with internal staff, members, and providers in the investigation and resolution of various appeals, complaints, and grievances. - Accurate data entry and documentation of all appeal, complaint, and grievance activity for reporting and trending analysis. - Accurately create formal correspondence to confirm receipt and provide resolution for member and provider complaints and appeal requests. - Analyze and process all inbound mail scans and enterprise follow-up communication to the Appeals department. - Maintain strict compliance by utilizing Open Inventory Report, DASH, and regulatory standards for appeal and grievance turnaround times and documentation requirements. - Immediately notify a member of department leadership or quality auditor of potential compliance risk. - Participate in client audits and SKYGEN reaccreditation audits and interviews. - Utilize all job aids, work instructions, and step actions available to maintain current knowledge and understanding of existing processes based on delegated responsibilities. - Participate in job aid creation or updates in collaboration with ACG III and IV. - Utilize assigned team-specific chats while communicating effectively and in a professional manner as it relates to work assignments. Qualifications - Required Level of Education, Licenses, and/or Certificates: High school diploma or equivalent required. - Required Level of Experience: - 1 plus years of job-related experience (such as billing, problem solving, researching, etc.). - 1 plus years of job-related experience interacting with customers and clients. - Required Knowledge, Skills, and Abilities: - Knowledge of general computer software; to include competencies in Outlook, Excel, and MS Word. - Ability to work overtime as needed. - Ability to communicate effectively and engage in a remote environment. - Ability to work through challenging issues with others in a professional manner. - Accurate inventory management including data entry, time management, and typing skills. - Strong verbal and written communication skills. - Ability to draft letters with strong attention to accuracy and grammar. Requirements - Preferred Level of Experience: - Previous experience processing appeals or complaints in a healthcare setting. - 2 years of prior job-related experience (Dental Assistant, Dental Office Manager, Dental front office, or health/dental insurance, including managed care operations, accounts receivable, and/or billing). - Preferred Knowledge, Skills, and Abilities: - Ability to resolve complex problems. - Ability to work autonomously. - Experience working in a dental environment. - Ability to successfully have crucial conversations to resolve assigned appeals or complaints. Benefits - Compensation Range: $17.55/hr – $26.34/hr - Compensation Midpoint: $21.94/hr

Role Description The Senior Contracts Specialist is primarily responsible for working with colleagues within the Contracts Group (CG), Commercial organization, Finance and Subject Matter Experts throughout Advarra. The Sr Contracts Specialist will work with CG colleagues in order to deliver a quality review of client/vendor contractual documents for Advarra’s various service lines. They ensure timely turnaround of tasks assigned to them, including but not limited to the review of client/supplier and internal requests and coordination with internal subject matter experts. They will also assist the CG team with the day-to-day tasks of tracking contract requests, finalizing contract documents, and ongoing process and systems enhancements. Job Duties & Responsibilities - Works independently with minimal supervision in an extremely fast-paced environment within the CG and with relevant stakeholders to transition projects from opportunity to contract stage, including initial drafting and/or reviewing of contracts, including but not limited to Non-Disclosure Agreements, Amendment Agreements, Statement of Work, etc. - Manages the incoming requests to CG, triages them and either works on them or ensures they are assigned appropriately to a CG representative. - Manages tasks assigned via Salesforce to build client facing documents. - Collaborates with various SMEs to ensure a timely delivery of CG documents. - Escalates contracting concerns appropriately. - Works cross-functionally throughout Advarra to ensure contract obligations are communicated and managed. - Maintains reporting for and takes action on contracts regarding expirations and works with internal teams to determine renewal status. - Ensures files, draft documents, and final documents are properly stored within the department systems. - Conducts a quality control of documents. - Tracks contract data in the appropriate systems. - Utilizes proper signature authority based on company policies and routes documents for signature. - Participates in team meetings and aids in development or modification of tools and procedures. - Serves as a backup to members of the CG team and supports Legal function as required. - Raises ongoing process improvement suggestions and opportunities. - Other projects and duties as assigned. Qualifications - Associates or Bachelor’s Degree in English, Life Sciences, Business or similar area of expertise or equivalent work experience. - 5+ years contract management experience with experience within the clinical research industry considered an asset. Preferred Qualifications - Paralegal certification or experience in a Legal Department preferred. - Ability to establish and maintain effective work relationships with internal and external clients with a high degree of professionalism and excellent interpersonal/communication skills. - Proficiency in Microsoft Office and general computer familiarity and navigation skills. Salesforce software experience preferred. - Strong organization and multi-tasking skills. - Ability to work independently; planning, organizing, scheduling and completing work within tight deadlines. - Great attention to detail is a must. - Possess strong written, oral and analytical skills. - Ability to multi-task, establishing and managing conflicting demands and priorities. - Able to work in team environment. - Ability to adapt to changes in office technology, equipment and/or processes. - Demonstrated consistency and dependability in quantity and quality of work. Physical and Mental Requirements - Sit or stand for extended periods of time at stationary workstation. - Regularly carry, raise, and lower objects of up to 10 Lbs. - Learn and comprehend basic instructions. - Focus and attention to tasks and responsibilities. - Verbal communication; listening and understanding, responding, and speaking. Benefits - The base salary range for this role is $71,955 - $98,532. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. - This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.

Role Description We are expanding and looking for individuals who thrive assisting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This opportunity is ideal for applicants who are organized, have strong attention to detail, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Key Responsibilities - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer strongly recommended) - Strong customer communication and service skills Benefits - Fully remote setting - Flexible scheduling options - Ongoing training and professional development - Supportive team environment

Job Description Come and be yourself with us! Being a Bobber means bringing your whole self to work - whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here. About Us HiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce. Since 2015, we've supported over 3,000 companies worldwide, including Fulham FC, Airtasker, GoCardless, what3words and Fiverr. At HiBob, we pride ourselves on creating exceptional work experiences for our employees - who we affectionately call "Bobbers." About the Role As a Premium Support Specialist, you'll be the dedicated expert and trusted partner for a portfolio of our most strategic enterprise accounts. This isn't your typical support role - you'll act as an extension of your clients' teams, building deep knowledge of their configurations, goals, and business cycles to deliver truly proactive, consultative support. You'll combine technical depth with strong relationship-building skills, owning the full support experience for your accounts - from day-to-day troubleshooting through to planning and executing critical business events like compensation cycles, performance reviews, and year-end processes. About You You're someone who loves connecting with people and solving complex problems. You thrive in a fast-paced environment and have a natural ability to anticipate customer needs before they arise. You bring the right blend of technical know-how and consultative instinct - able to dive deep into a platform, understand a client's unique setup, and translate that into actionable, tailored guidance. If you're energised by ownership, proactive problem-solving, and creating genuine impact for the customers you partner with, we'd love to meet you! Job Requirements - Proven experience in a customer-facing SaaS role, such as Technical Support, Implementation, or a Customer Success function - ideally at a mid-senior level. - A strong track record supporting enterprise or strategic accounts, with the ability to manage multiple complex relationships simultaneously. - Excellent technical troubleshooting skills, with the ability to navigate configuration-heavy platforms and translate findings into clear, actionable guidance. - Demonstrated experience delivering consultative, proactive support - anticipating customer needs rather than purely responding to them. - Strong stakeholder management and communication skills, with confidence engaging with HR leaders, operations teams, and technical admins alike. - Confidence leading client-facing calls and presenting complex information clearly - whether running a training session, a planning review, or a live troubleshooting session over Zoom - Experience with HR Tech platforms is a significant advantage; familiarity with HiBob modules (Core, Talent, Compensation, Time Off, Payroll Hub) is a plus. - Comfort using tools such as Zendesk, Asana, and Salesforce; experience with project tracking and documentation workflows. - An interest in AI platforms and support automation, and a genuine curiosity for how emerging tools can enhance the customer experience. - Fluency in English (written and spoken); additional languages are always a bonus. - A growth mindset - you're always looking to expand your knowledge, share what you learn, and raise the bar for yourself and your team. Job Responsibilities - Serve as a dedicated Premium Support Specialist for a portfolio of enterprise accounts, acting as their primary point of contact for technical and strategic support. - Run regular biweekly touchpoints with clients to review priorities, share upcoming product changes relevant to their setup, and identify potential risks early. - Lead hands-on planning and preparation sessions ahead of critical business events - such as compensation cycles, performance reviews, and year-end processes. - Deliver tailored training sessions for new and existing admins, ensuring they're confident and well-equipped to get the most from HiBob. - Investigate and resolve complex, configuration-heavy technical issues, leveraging deep product knowledge to provide precise, accurate guidance. - Proactively reach out to clients during platform incidents or relevant product changes, advising on the best course of action to avoid disruption. - Act as an internal advocate for your clients across Support, Customer Success, and Product teams - ensuring their feedback is heard and their priorities are understood. - Contribute to the continuous improvement of the Premium Support offering by sharing insights, documenting patterns, and feeding into knowledge base content. - Manage your own workflow effectively, balancing reactive support through the fast-track ticket queue with proactive account management responsibilities. - Collaborate with Implementation and CSM teams during module rollouts to ensure a smooth, well-supported go-live experience. This role follows a Monday-Friday schedule, 09:00-18:00, with flexibility to work 50% of UK public holidays due to business needs. Benefits HiBob is a village filled with incredible people, and we're proud of that. It's a place where Bobbers can truly be themselves. We're about fun, dreams, and ambition just as much as we're about precision, growth, and high performance. Becoming a Bobber means joining a company that values you as a whole person. You'll receive competitive compensation, benefits, and pre-IPO equity - alongside all of this: - Cash allowance for health insurance - Annual vision allowance - 25 days annual leave - Annual Headspace subscription and wellness benefits - Travel support (cycle scheme and season ticket loans) - Hybrid working from day 1 - Work from home allowance - to get your home office set up! - Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment) - Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter - 2 Social Impact days per year for volunteering - Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme - Pension scheme auto-enrolment from day 1 - Fun company and team social events (locally and virtually with our global teams) - We love birthdays - take the day off and receive a special gift If this sounds like something you've been looking for, we'd love to have you. Come on, join our village! Belonging at HiBob Our success depends on our people, and we want HiBob to be a workplace where everyone feels a sense of belonging and can thrive. We're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other protected class. Please contact us at hiring@hibob.io if you'd like to discuss any adjustments to our process. We want you to bring the best of you.