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Equip Behavioral Health logo
Equip Behavioral Health

Equip Behavioral Health, more commonly known as Equip, is a mission-driven, virtual startup clinic founded by and for outpatient providers in 2019 to deliver at

Senior IT Analyst

Location

United States

Posted

36 days ago

Salary

$100K - $115K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudDNS

Job Description

Senior IT Analyst

Equip Behavioral Health

• Serve as the top-tier technical expert to resolve complex issues across endpoints, identity, networks, and core business applications, documenting root causes and scalable solutions. • Maintain strong security and compliance across all IT workflows, applying data security principles (e.g., MFA, least-privilege access) and ensuring all records (tickets, assets, changes) are audit-ready. • Mentor junior team members, providing guidance and stepping in to handle frontline support during high-volume periods. • Drive process improvement by proactively collaborating with departments (e.g., automating People team's onboarding/offboarding) and tracking support KPIs, while maintaining scalable SOPs/knowledge articles. • Must be available for core hours: 8:30 a.m.–5:30 p.m. PT, with occasional after-hours support for priority incidents. • Perform other duties as assigned.

Job Requirements

  • 5–8+ years of experience in IT support, IT operations, or service desk leadership within a SaaS/cloud-first environment.
  • Proven leadership skills, including mentoring junior staff and cross-functional partnership experience, particularly with People/HR on user lifecycle workflows.
  • Strong technical diagnostic skills with a hypothesis-driven approach, capable of isolating issues across client, network, authentication, service, and data layers.
  • Deep understanding of enterprise environments (Mac/Windows), networking (HTTP/DNS), security principles (SSO, SAML, OAuth, HIPAA awareness), and CLI fluency.
  • Experience in process improvement and governance, including change/control practices, maintaining audit-ready artifacts, and leveraging data to drive continuous improvement.

Benefits

  • Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
  • Generous parental leave.
  • Competitive Medical, Dental, Vision, Life, and AD&D insurance.
  • Equip pays for a significant percentage of benefits premiums for individuals and families.
  • Spring Health, a 100% employer-paid mental health benefit through Guardian.
  • You can receive 5 free therapy sessions and 5 free coaching sessions per year for you and each of your dependents.
  • Employee Assistance Program (EAP), a company paid resource for mental health, legal services, financial support, and more!
  • HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge who can help you navigate your benefits.
  • 401K Option!
  • $50/month stipend added directly to an employee’s paycheck to cover home internet expenses.
  • $250/month stipend to use a co-working space.
  • Initial work-from-home stipend of up to $500.
  • Reload of $200 on the home office stipend at the 3-year mark and then every other year after that (year 5, year 7, etc.).
  • Company Laptop.

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