Role Description We are continuously looking for experienced AI Software Engineering professionals who want to support and guide our students on their path to becoming professional developers. This is a full-time teaching role with an expectation of 40 hours per week. The schedule can be flexible, but you must be consistently available to support students throughout their learning journey. What you will do: - Host regular live Q&A sessions to help students unblock and progress confidently. - Offer personalized support through 1:1 video calls to answer questions and guide assignments. - Occasionally respond to student questions via direct messages. - Lead live lessons on core program topics and industry-relevant skills. - Share your professional insights and best practices to support the learning community. - Review student projects and provide feedback based on program standards. - Write clear, actionable feedback to help students improve and meet expectations. - Support students in text by explaining concepts, troubleshooting code, and clarifying project or review questions. Qualifications - 3+ years of work experience as an AI Software Engineer. - Expert knowledge of HTML, CSS, JavaScript, Git, React, Webpack, Node.js, and Express.js. - Readiness to dedicate 40 hours a week to your students. - Participants in bootcamps is an advantage for our candidates. - Proficiency in English. Requirements - Nice to have: Teaching or tutoring experience. - Have your own experience as a student online, and the desire to help create the best place in the world to study AI Software Engineering! Benefits - Flexible & remote collaboration. - Training in mentoring and communication techniques. - A schedule that’s convenient for you. There isn’t a focus on micromanaging. - A comfortable digital office. We use modern digital tools — Miro, Notion, Zoom, etc. — to make working together seamless. - A diverse and tight-knit team which is spread out across the US and LatAm, and loves what it does! - Growth — our product is growing rapidly, so it’s an excellent time to join us and challenge yourself professionally. - Meaningful impact — share your knowledge and support others as they launch new careers in tech.

Role Description We are looking for an AI Automation & Voice Agent Specialist to help implement AI-driven customer communication and reservation systems for a fast-growing U.S.-based company. This role will primarily focus on developing and training AI-powered phone and customer interaction systems using existing company data, including recorded calls, text conversations, FAQs, and operational workflows. The ideal candidate will have experience working with conversational AI, automation platforms, and customer service technologies capable of improving response times, reservation handling, and operational efficiency. In addition to the AI automation responsibilities, this person will also support broader marketing initiatives and assist with web and digital-related tasks as needed. Key Responsibilities - AI Automation & Customer Systems - Develop, configure, and train AI-powered phone/chat agents using existing customer interactions and operational data. - Organize and structure company information, FAQs, call recordings, and workflows to improve AI learning and automation accuracy. - Implement AI systems capable of answering inbound customer inquiries and assisting with reservations/bookings. - Optimize conversational flows and customer experience through AI-driven automation. - Integrate AI tools with CRM systems, booking platforms, and communication channels. - Continuously test, improve, and maintain automation workflows and AI responses. - Marketing & Digital Support - Support marketing automation initiatives and digital campaigns. - Assist with website updates, landing pages, and general web-related tasks. - Help improve digital workflows and customer engagement systems. - Support branding, content organization, and online customer experience improvements. Qualifications - Experience working with AI automation, conversational AI, chatbots, or AI agents. - Familiarity with OpenAI/ChatGPT-based tools and AI workflow implementation. - Experience handling customer service automation or reservation/booking workflows. - Understanding of APIs, integrations, and automation platforms. - Experience organizing and structuring data for AI training purposes. - Strong problem-solving and analytical skills. - Excellent English communication skills. - Ability to work independently and proactively in a remote environment. Preferred Qualifications - Experience with tools such as OpenAI, Zapier, Make.com, Twilio, Vapi, Retell AI, GoHighLevel, or similar platforms. - Background in customer experience automation or CRM systems. - Basic knowledge of web design, website management, or digital marketing. - Experience supporting small to medium-sized business operations through automation. Ideal Profile - Tech-savvy and highly adaptable. - Interested in AI implementation and business automation. - Organized and detail-oriented. - Strong balance between technical execution and business understanding. - Comfortable working in a fast-paced entrepreneurial environment. - Motivated to grow into a long-term strategic role within the company. Benefits - Work for the most exciting companies in the North American Market. - Flexible schedules. - Work from anywhere. - Highly competitive compensation.

Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. As Augury’s AI Applied Scientist, you’ll be at the intersection of advanced technology and meaningful impact with clear business cases. You will have access to real-time (RT) big data from multiple Sensors & Data sources, and a chance to discover, explore research and develop cutting edge models that directly impact industrial manufacturers around the globe. As part of the Applied AI/ML Science team at Augury, you will have the opportunity to continuously grow and learn while building and deploying advanced models directly into our products, stay at the forefront of the technologies in the world, witnessing firsthand their impact on our customers. A Day In Your Life - Own the algorithm lifecycle from problem definition and data analysis to prototyping and delivering production-ready models. - Research, design, and build anomaly classification, predictive, insights, recommendations and other types of models from various data sources, including sensor time-series data, textual data, images, and more. - You will Ensemble multi-modalities by exploiting and enriching the most from our data collections platform and feature extraction and store phases, using classic statistical methods, deep learning, Transformers, GenAI, Graphs, Foundations Modules (as TSFM, Graph Transformer, TGNN), and any available technology to extract recommendations for taking real-world, life-changing actions - Engage with customers and collaborate with our product team to develop innovative solutions utilizing new types of data. - Work with cloud-based big data platforms for training, distributed processing & experiments tracking (e.g., Metaflow, Grafana, Outerbounds, Databricks) - Partnering and contributing to modern technologies: LLMs and agents (GPT, Claude, Gemini), defining & building Gurdrails, reasoning chain as function call, planning, ML-based vectorization and embeddings, and stream analysis What You Bring - M.Sc., or Ph.D. in Electrical Engineering, Computer Science, Physics, Mathematics, or a related field. - 4+ years of experience in ML applications, including research on time-series data, ML-based vectoring, and Embeddings (Transformers included) - Proficiency in Python and Applied Science SDLC - Discovery, Research, development, fidelity deployment, monitoring, Training, and fine tuning - Experience in anomaly detection, abnormal behavior, outliers, pushing recall, precision, and tail metrics KPIs boundaries - Experience working with ML ops infrastructure such as Vertex AI, Sagemaker etc. - The ability to translate research into scalable, production-ready solutions. - Experience working on Agile teams with a passion for fast iterations, feedback, and continuous learning. - Proven ability to collaborate with diverse, cross-functional groups, including product managers, infrastructure, and data engineering teams. - Experience in feature engineering-based signal processing - big advantage. Perks - Stock options - Paid parental leave - Flex PTO Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and starter pack engagements in partnership with Sales, Inspire Value, AI Solution Success, Product Success, Platform Outbound Product Management, and Customer Excellence. As an AI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology within your accounts through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities. You will also lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization. - Providing technical advice and guidance to customers on how to best utilize ServiceNow's GenAI technologies to achieve their business objectives - Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow's GenAI solutions - Lead GenAI enablement programs for the broader Customer Excellence organization - Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization - Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow's Impact GenAI accelerator offerings - Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow's GenAI capabilities more accessible to the broader Impact Delivery organization, customers, and partners Qualifications To be successful in this role, you must have: - 3+ years of ServiceNow Platform experience - ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired - At least 5 years of experience in a technology advisory role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred - Proven track record of driving business growth and customer satisfaction through innovative technology solutions - Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences - Strong analytical and problem-solving skills - Ability to work effectively in a fast-paced, dynamic environment - Familiarity with Agile methodologies and experience working in an Agile environment - Strong problem-solving skills and ability to work independently or as part of a team - Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals - Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships - Customer-focused mindset and commitment to delivering high-quality results - Must be able to travel up to 50% annually Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.