Title: Inside Senior Property Adjuster - Denver, CO Location: DENVER Colorado United States Type: Full-Time Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. Confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Recognize and empathize with members' life events, as appropriate. This role is remote eligible in the continental U.S. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week. USAA office locations are Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX and Tampa, FL. Relocation assistance is not available for this position. This position is for the Denver, CO, Metro area. The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs. What you'll do: - Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage. - Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. - Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics. - Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies. - Determine and negotiate moderate complexity claims settlement. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes. - Maintain accurate, thorough, and current claim file documentation throughout the claims process. - Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims. - Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques. - Serve as an informal resource for team members. - Recognize and address jurisdictional challenges such as applicable legislation and construction considerations. - Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience. - Developing knowledge of residential construction. - Working knowledge of estimating losses using Xactimate or similar tools and platforms. - Demonstrated negotiation, investigation, communication, and conflict resolution skills. - Working knowledge of property claims contracts and interpretation of case law and state laws and regulations. - Proficient in prioritizing and multi-tasking, including navigating through multiple business applications. - May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - Currently reside in the Denver, CO, Metro area. - Experience handling water loss claims including water mitigation, water loss estimating and reconciliation. - Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX). - Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.). - Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement). - Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing). - Proficiency in Xactimate (Level 1 and/or Level 2 certification). - Experience in a call center environment. - Currently hold an active Adjuster License. - Bachelor’s degree. - US military experience through military service or a military spouse/domestic partner. Physical Demand Requirements: - May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. - May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license. - May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. - May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

DescriptionWe’re not looking for someone to “create content.” We’re hiring someone to build and run an AI-native content system that makes content a competitive advantage. You will own what we publish across long form, social, and video, and how it reaches the market. Content is the asset. Distribution is the advantage. Social channels, executive visibility, and real-time content tied to market moments are central to how we operate. This role directly shapes how we show up in the market and how buyers understand our category. You will be both a hands-on creator and a systems builder, turning ideas into a consistent, high-impact presence that influences real buying decisions. You will partner closely with product marketing, marketing programs, and sales. This is a broad, hands-on individual contributor role with the opportunity to grow the function over time. You will not scale everything alone, but you will define the systems and approach that scale. Success in this role looks like a consistent publishing cadence, growing executive reach, strong engagement across channels, and measurable contribution to pipeline and influence on sales conversations. What You Will Own Strategy and Narrative - Define and evolve the content strategy across the full customer journey. Translate core company narratives into a clear and actionable publishing plan across blog, video, and social channels. - Stay close to target segments and continuously refine personas and positioning to keep messaging sharp and relevant. - Partner with leadership to shape thought leadership and market positioning. Content Production - Plan, create, and ship content across formats including pillar content, blogs, executive bylines, video, and sales assets. - Own the editorial calendar, ensuring clarity on priorities, timing, and alignment to broader campaigns. - Build AI-native workflows that accelerate production and enable one idea to scale across multiple formats such as video, social content, email, and sales narratives. - Operate with a high velocity mindset, moving quickly from idea to published content without sacrificing quality. Distribution, Visibility, and Audience Engagement - Own the company’s presence on LinkedIn, X, and emerging platforms as primary distribution channels. - Ensure high-performing content reaches the right audience at the right time by selecting the right channels, formats, and moments, and adapting messaging based on engagement and platform behavior. - Build and run an executive visibility program, including ghostwriting and narrative development that positions leaders as credible voices in the market. - Translate product launches, company news, and industry moments into timely content that reinforces core narratives. - Drive co-marketing and partner opportunities such as guest content, joint research, and podcasts to extend reach and influence. - Proactively identify and build presence in new channels and forums, including CISO communities, practitioner groups, and partner ecosystems, adapting content to fit each environment and expand reach into new audiences. - Actively engage with customers, partners, and sales to ensure content is grounded in real conversations and reaches the right audiences through the right channels. Video and Multimedia - Lead the shift toward video-first storytelling. - Create and edit short form video across explainers, talking head content, social clips, and event highlights. - Use AI tools to accelerate scripting, editing, captioning, and content reuse. Performance and Experimentation - Own performance metrics including engagement, traffic, conversions, and influenced pipeline. - Run continuous experiments across formats, messaging, and channels. - Scale what works into repeatable playbooks, discontinue what does not. Requirements - 7+ years of experience in content marketing, communications, or digital media with significant time in B2B technology - Exceptional writing ability across long form content, social media, and executive voice - Deep hands-on experience using large language models such as ChatGPT, Claude, or Gemini as a core part of daily work - Ability to clearly explain prompting approaches, workflows you have built, where models fall short, and how you ensure brand voice and accuracy at scale - Comfortable operating in a fast-moving, highly visible role where content directly influences how the company is perceived in the market - Willingness to be highly visible internally and externally, actively engaging with customers, partners, and sales through content, social channels, and events - Willingness to travel up to 25% for industry events, trade shows, customer engagements, and user groups to support content, build relationships, and amplify market presence - Working knowledge of AI-driven video tools such as Descript, Opus Clip, Runway, ElevenLabs, Submagic, or Captions - Comfort with AI image and design tools such as Midjourney, DALL E, or Adobe Firefly - Strong understanding of search fundamentals and how AI-generated content impacts discovery - Experience with content management systems such as HubSpot, WordPress, or Saleshood and familiarity with email platforms - Experience creating or directing video content for digital channels - Proven track record of growing LinkedIn and X as content distribution channels - A systems builder mindset with experience creating repeatable, scalable content engines - Strong strategic thinking combined with a bias for execution and experimentation - Experience in cybersecurity, infrastructure, or network domains - Experience supporting executives or founders as public voices

• We are looking for a Junior Content & Marketing Specialist to join our Growth Team and to support our online visibility and brand presence. • In this role, you will bridge the gap between traditional storytelling and cutting-edge automation, transforming long-form ideas into high-performing social videos and SEO-optimized articles.

Role Description We are seeking a detail-oriented and highly organized Technical Guide & Training Content Specialist to support our Training Department. This role will be responsible for developing, maintaining, and standardizing user guides, process documentation, and training materials across all internal systems and newly implemented technologies. This individual will play a key role in ensuring that employees have clear, accurate, and accessible resources to support onboarding, system adoption, and ongoing operational success. - Develop clear, concise, and user-friendly technical guides, SOPs, and training documentation for internal systems and processes - Partner with cross-functional teams (Operations, BI, Engineering, etc.) to gather requirements and understand workflows - Create documentation for new technology implementations and system updates - Maintain and continuously improve existing guides to ensure accuracy and relevance - Standardize formatting, structure, and organization of all training materials - Translate complex technical processes into easy-to-understand instructions for non-technical users - Support onboarding and training initiatives by providing structured learning materials - Identify gaps in documentation and proactively create resources to address them - Ensure version control and proper storage of all documentation Qualifications - 2+ years of experience in technical writing, training content development, or process documentation - Strong ability to simplify complex information into clear, actionable steps - Experience working with internal systems (e.g., billing platforms, CRM, or operational tools) preferred - Excellent written and verbal communication skills - Highly organized with strong attention to detail - Ability to manage multiple projects and meet deadlines in a fast-paced environment - Proficiency in tools such as Microsoft Office, Google Workspace, or documentation platforms (e.g., Confluence, Notion, SharePoint) Requirements - Experience in healthcare, RCM, or operational environments preferred - Familiarity with system implementation or change management processes - Experience creating visual guides, screenshots, or video-based training materials Why This Role Matters This role is critical in ensuring consistency, scalability, and efficiency as we continue to grow and introduce new systems. Strong documentation enables better training, reduces errors, and supports long-term operational success.