Victaulic is the leading producer of mechanical pipe joining solutions.
Process Controls Specialist
Location
United States
Posted
17 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Process Controls Specialist
Victaulic
Role Description This role is essential to ensuring that Sales Administration processes are executed consistently, accurately, and in compliance with established standards — directly supporting sales productivity, data integrity, and operational efficiency across the organization. The Process & Controls Specialist, Virtual Design and Construction (VDC) is an execution-focused role responsible for maintaining, applying, and reinforcing the business processes and operational controls established by the Process & Controls Manager, VDC within the Sales Administration department. This role ensures that defined workflows are consistently followed, accurately documented, and actively supported at the department level. - The Specialist operates within frameworks set by the Process & Controls Manager, VDC and serves as the embedded, day-to-day process resource for Sales Administration. - Fielding questions, flagging issues, delivering training, and maintaining documentation. - Supports coordination points between Sales Administration and VDC by helping maintain accurate workflow documentation. Key Responsibilities - Process Documentation & Maintenance - Maintain and update Sales Administration process documentation within the centralized repository. - Execute process mapping tasks as directed, capturing current-state workflows. - Partner with Sales Administration team members to validate that documented processes reflect how work is performed. - Monitor day-to-day process adherence within Sales Administration. - Maintain organized, audit-ready process documentation files. - Controls, Compliance & Data Integrity - Apply and reinforce operational controls within Sales Administration. - Maintain SOPs, control checklists, and evidence documentation for Sales Administration processes. - Monitor daily work activity for adherence to defined controls. - Assist in user access reviews and support enforcement of segregation-of-duties requirements. - Technology Enablement & System Support - Serve as the frontline system resource for Sales Administration end users. - Document observed system issues, user feedback, and enhancement requests. - Participate in UAT for Sales Administration-related system changes. - Develop and maintain end-user job aids, system walkthroughs, and quick reference materials. - Training Delivery & Reinforcement - Deliver process and system training to Sales Administration team members. - Support onboarding for new Sales Administration hires. - Assist in executing change management communications and training activities. - Collect end-user feedback and observed knowledge gaps. - Departmental Support & Escalation - Act as the primary day-to-day process and system contact for Sales Administration team members. - Maintain a log of recurring questions, process exceptions, and observed operational issues. - Track recurring issues tied to VDC-related sales workflows. - Participate in working sessions or governance forums. Qualifications - Bachelor’s degree in business, Operations, Information Systems, Construction Management, or a related field (or equivalent experience). - 2+ years of experience in Sales Operations, Sales Administration, Business Process Support, Construction Management, or a related function. - Demonstrated ability to document and improve business processes with a focus on accuracy and compliance. - Familiarity with sales administration workflows, order management, or related operational processes. - Strong attention to detail with the ability to identify inconsistencies and maintain high standards of data quality. - Effective written and verbal communication skills. - Ability to manage multiple priorities and collaborate effectively across teams. Preferred Qualifications - Experience working within a formal quality system or process-controlled environment. - Familiarity with CRM, ERP, or sales technology platforms (e.g., Salesforce, SAP). - Experience developing job aids, SOPs, or training content for operational teams. - Exposure to process improvement methodologies such as Lean or Six Sigma. Key Competencies - Process Orientation — Brings rigor and discipline to documentation and workflow execution. - Attention to Detail — Catches errors before they become problems. - Communication Clarity — Makes complex processes easy to understand and follow. - Collaboration — Builds effective working relationships across functions and levels. - Adaptability — Responds constructively to changing priorities and evolving business needs. - Ownership — Takes responsibility for the quality and accuracy of assigned work. Company Description Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, sexual orientation, genetic data, or other legally protected status. (Background checks may be required as part of our pre-employment process).
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