• Be the friendly, knowledgeable point of contact for Portuguese-speaking merchants and business owners across chat, email, and phone • Take ownership of customer issues from first contact through to resolution — you’ll follow up, close the loop, and make sure nothing falls through the cracks • Help customers understand their accounts, navigate our products, and get real value from the platform — in plain, clear Portuguese • Act as the customer’s advocate internally, working on their behalf with specialist teams across the business, such as Payments Operations or Account Verification, to get complex cases resolved faster • Explain technical or financial topics, such as payment flows, fees, or account status, in a way that’s easy to understand and free of jargon • Share patterns and feedback from customer conversations with the wider team to help us improve

• Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone; • Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks; • Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French; • Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster; • Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon; • Sharing patterns and feedback from customer conversations with the wider team to help us improve.

• Communicate with homeowners in both English and Spanish via phone, email, and text • Answer customer questions regarding project timelines, scheduling, inspections, service, and system activation • Coordinate with operations, scheduling, permitting, service, and installation teams to provide accurate updates • Document homeowner communication and account activity within company systems • Assist with resolving customer concerns professionally and efficiently • Escalate operational or service-related issues when necessary • Support appointment confirmations, reschedules, and project follow-ups • Maintain professional communication standards while representing SpartanX • Help improve customer satisfaction by providing clear and timely communication

Role Description We are seeking a proactive Customer Support Executive to deliver exceptional, trilingual (English/Mandarin/Cantonese) remote support for our clients—entrepreneurs and SMEs navigating business incorporation, accounting, and compliance in Hong Kong. This role is pivotal in ensuring seamless onboarding, resolving inquiries with speed and empathy, and continuously improving client experiences through collaboration and problem-solving. As the frontline voice of Sleek, you’ll leverage digital tools (Zendesk, Aircall, Slack) to provide efficient, accurate, and personalized support. Your ability to troubleshoot issues, guide clients through our platforms, and advocate for their needs will directly contribute to Sleek’s reputation as a trusted partner for business growth. If you thrive in a fast-paced, remote environment and are passionate about empowering small businesses, we invite you to join our team. Outcomes - Multichannel Support: - Follow up with clients for feedback and submissions of documents. - Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity. - Guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions). - Problem Solving: - Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed. - Collaboration: - Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service. - Continuous Improvement: - Identify recurring customer pain points and suggest improvements to workflows or help center content. Qualifications - Bachelor's Degree in any field. - Fluent in spoken English, Mandarin (non-negotiable), and Cantonese will be a great advantage. - Minimum 0-2 years in customer support (experience in Fintech, SaaS, or professional services preferred). - Experienced in navigating digital tools like Zendesk, Aircall, Slack, and Gmail. - Self-motivated with a dedicated, quiet workspace and stable internet connection. Requirements - Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings). - Experience in a fast-paced startup/scale-up environment. Benefits - Humility and kindness: A culture of not taking ourselves too seriously and being able to laugh. - Flexibility: Work from home and the option to work fully remote from anywhere in the world for 1 month each year. - Financial benefits: Competitive market salaries, generous paid time off, and eligibility for employee share ownership plan. - Personal growth: Responsibility and autonomy, with a range of internal and external training programmes.